🔥 Customer Service - Base pay + UNCAPPED COMMISSION🔥 (san jose downtown)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=297073&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner. • Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner. • Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care. • Serves as clinic liaison to outside agencies and partners. • Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays. • Involve in all quality improvement and other team projects actively. • Reporting of incoming and outgoing calls logs to the supervisor as needed. • Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Knowledge of: • Basic medical terminology and patient care methods, techniques and healthcare background. • Methods and standard procedures for the maintenance of medical records. • Safety policies and safe practices applicable to the work. • Effective communication skills; general computer knowledge. • Knowledgeable with CPT and ICD-9 codes. • Knowledge of insurances, managed care and IPA’s Ability to: • Prioritized work load and maintained an organized work space • Communicate effectively with people of various educational, socio-economic and cultural backgrounds. • Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA. • Communicate clearly and effectively, both orally and in writing. • Operate a computer and standard business software. • Maintain highly confidential personal and medical information in accordance to HIPAA regulations. • Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. • Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190103&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Program Coordinator, the Prevention Training Specialist for the CDC Black MSM Program will develop, implement, monitor, and evaluate HIV testing and counseling services for Black MSM (Men Who Have Sex with Men) ages 18-39. This includes providing virtual, on-site, and field-based HIV testing and counseling, as well as navigation and linkage to care for newly diagnosed individuals. Additionally, the specialist will facilitate referrals for STI screening/treatment and PrEP/PEP services, manage the distribution of at-home HIV test kits, and oversee a social marketing strategy to enhance awareness and recruitment into sexual health services. A key responsibility is the accurate input and maintenance of HIV testing data within the CDC database to ensure compliance with public health standards. The Prevention Training Specialist will work to reduce health disparities, improve access to care, and foster a culturally competent, supportive environment for Black MSM, promoting positive health outcomes within the community. ESSENTIAL DUTIES AND RESPONSIBILITIES: • HIV Testing and Counseling: Provide virtual HIV testing and counseling using the OraQuick at-home HIV test kit and on-site HIV testing via the Insti Rapid HIV test. Ensure proper protocols are followed and accurate documentation is maintained. • Navigation and Linkage to Care: Support newly diagnosed individuals by connecting them to medical care, treatment, and support services. Refer participants to the Annex clinic for STI testing, treatment, and PrEP/PEP services. • Data Entry and Management: Accurately input and track HIV testing data in the CDC database, ensuring completeness, consistency, and confidentiality. Maintain detailed records to comply with program standards and public health protocols. • Resource Distribution: Oversee the shipping and distribution of Swab & Chill at-home HIV test kits. Track inventory and ensure timely delivery to participants. • Social Marketing and Outreach: Develop and implement a marketing strategy to increase awareness and engagement in HIV testing and sexual health services. Utilize social media and community outreach efforts to recruit participants. • Group Facilitation: Oversee and guide structured focus group discussions with 12–15 Black men who have sex with men (MSM), ages 18–39. These sessions will explore key topics related to sexual health, wellness, and community-based experiences specific to the target population. • Collaboration and Teamwork: Work closely with the Program Coordinator and evaluation team to support program objectives, maintain data integrity, and improve service delivery. • Professionalism and Confidentiality: Adhere to HIPAA guidelines and confidentiality protocols when handling participant information, ensuring privacy and trust. • Timeliness and Adaptability: Demonstrate strong time management skills by meeting deadlines, addressing participant needs, and adapting to changes in program priorities. • Engagement Strategies: Foster relationships within the Black MSM community, encouraging participation in HIV testing and biomedical prevention services. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Associate’s degree in a human services-related field or at least two years of experience in HIV prevention, health education, or a related field. • At least one year of experience and/or active participation in the Black MSM community. • Possession of an HIV Counseling and Testing (HCT) certification from the Department of HIV and STD Programs (DHSP) preferred. • Familiar with developing social marketing campaigns. • Experience working with HIV prevention and health education/health promotion • Experience working in a nonprofit environment preferred; specific training/experience with HIV/AIDS-related issues and other sexual health education related areas preferred. Knowledge of: • HIV prevention methods, sexual health, and STI screening/treatment. • Biomedical HIV prevention strategies, including PrEP/PEP, DoxyPEP, and TasP. • Public health guidelines, harm reduction practices, and the HIV testing certification process. • Health disparities affecting Black MSM communities, including barriers to accessing healthcare services. • Principles of social marketing and virtual community engagement platforms. Ability to: • Work independently while managing multiple tasks efficiently. • Maintain accurate data entry and manage databases related to public health tracking. • Handle sensitive information with professionalism, confidentiality, and discretion. • Engage individuals in a culturally competent and supportive manner. • Communicate effectively in both written and verbal formats, including group presentations. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300631&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Program Manager for the Gender Services Program, the Gender Services Patient Advocate will help develop, implement, monitor, and evaluate all approaches with TGINB+ (Transgender, Intersex, Gender Non-Binary, and Gender Expansive) patients. The Gender Services Patient Advocate’s main role will be to assist TGINB+ patients, coming into the APLA Health Centers, with their medical and gender related services. The Gender Services Patient Advocate will assist in getting new patients enrolled at APLA Health and help them navigate health services that are available to them depending on their insurance. The Gender Services Patient Advocate may assist APLA Health patients with certain social services like name & gender change, enrolling in Cal-fresh or GR (general relief). The Gender Services Patient Advocate will make regular contact/check-ins with APLA Health’s TGINB+ patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist the Program Manager for Gender Services in the development and implementation of APLA Health’s services for TGINB+ patients. • Conduct the “Trans Need Assessments” with all new patients to identify their needs, and offer support the patient as applicable. • Follow up with patients to ensure their needs are being met and are satisfied with the services they are receiving at APLA Health. • Monitor, update, and sustain program visibility on all social media platforms. • Provide health education activities to members of the TGINB+ community. • Help coordinate the design and layout of collateral materials supporting Gender related services, including but not limited to; program flyers, publicity campaigns, events and other materials as needed. • Develop and implement a yearly community mobilization plan targeting outreach venues. • Work with and continue to develop relationships with key stakeholders and APLA Health’s community partners. • Assist APLA Health’s Behavioral Health Team in regards to the needs of our TGINB+ patients. • Assist APLA Health’s Medical Health Team in regards to the needs of our TGINB+ patients. • Develop relationships with HIV service agencies throughout Los Angeles County that would best assist the TGINB+ community. • Ensure culturally and linguistically appropriate services. • Prepare quantitative and qualitative reports as assigned. • Attend community/public meetings as necessary. • Provide peer mentoring to clients seeking gender transition services. OTHER DUTIES MAY BE ASSIGNED TO MEET PROGRAM NEEDS. REQUIREMENTS: Training and Experience: Associates degree in a human services field OR two years of experience working in the TGINB+ community as an advocate. At least two years’ experience working with marginalized communities and have extensive knowledge of psychosocial issues related to the gender continuum is preferred. Case and record management experiences is preferred. Experience working in a nonprofit environment preferred. Specific training/experience with the HIV/AIDS/TGINB+ related issues preferred. Experience working with electronic health records (eClinicalWorks) preferred. Knowledge of: Gender spectrum and the barriers to health care that the TGINB+ community continue to face. GAHT (gender affirming hormone therapy), GAS (gender affirming surgeries) and procedures. Spectrum of HIV and STI’s human sexuality, substance use and abuse, effective communication skills, de-escalation practices, harm reduction, , psychosocial and mental health factors affecting quality of life for HVI/TGINB+ individuals, outreach strategies, date management, health and social concerns of diverse populations of TGINB+ persons, particularly those from marginalized communities PEP and PrEP, HIV/STI risk reduction theory, principles of social marketing and venues or areas where the target population congregates (in-person/online). Ability to: Communicate effectively orally and in writing; organize work in an effective manner; work in collaborative clinical based environment; interdisciplinary; work effective independently; show empathy to and extend compassion to those of the gender spectrum. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California drivers’ license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=313286&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.60 - $28.82 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Medical Assistant will provide patient care services under the direction of a licensed health care provider inclusive of culturally appropriate HIV/STD services to APLA Health & Wellness patients. The Medical Assistant will perform administrative front office and clinical back office duties in the medical clinic, including submitting and tracking referrals, taking vital signs, preparing examining rooms, administering medications as ordered by a licensed healthcare provider, performing phlebotomy and other technical clinical functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or has a logical assignment to this position. • Greets and register patients when needed; assists them with completion of necessary forms; answers telephones and schedules appointments; retrieves medical files; maintains medical records and files. • Provide pre/post test client-centered HIV counseling. • Provide HIV/STD risk reduction and prevention coaching/counseling. • Prepares treatment rooms, ensuring that rooms are neat and clean, and stocked with the necessary supplies and equipment for patient examination; maintains sanitary and sterile supplies and equipment. • Interviews patients to obtain basic medical information and history; measures and records vital signs, height, weight and body mass index (BMI); prepares medical records for provider review. • Performs phlebotomy to collect blood samples; collects urine and other non-invasive specimens; logs specimens for testing; performs urine dip sticks and finger-sticks for hemoglobin and glucose measurements. • Provides counseling and rapid HIV testing to clients seeking those services. • Maintains monthly equipment logs, i.e. Glucometer, Hemocue, and Refrigerators. • Assists physicians and nurses in examining and treating patients; handling instruments; preparing and disinfecting treatment sites; applying and removing dressing and bandages; administers medications in accordance with providers orders; administers subcutaneous and intramuscular injections as ordered by mid-level providers and physicians. • Assist in the preparation of reports as requested. • Carries out patient discharge processes; clarifies and provides patients with follow-up care instructions and referrals. • Follows steps outlined in APLA Health & Wellness referral tracking policy to ensure that patients get the referrals needed and that referrals are appropriately logged and tracked. • Administers Cardiopulmonary Resuscitation (CPR) in a medical emergency. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High School diploma or GED equivalent required. Successful completion of a Medical Assistant training program in a recognized institution in accordance with standards established by the Medical Board of California. Knowledge of: 1. Basic medical terminology and patient care methods and techniques. 2. Methods and procedures for performing technical clinical procedures including phlebotomy, collecting and testing urine and other non-invasive specimens, and administering injections. 3. Routine laboratory procedures. 4. Standards and methods for maintaining sterile and sanitary laboratory and examining room conditions. 5. Methods and standard procedures for the maintenance of medical records. 6. Safety policies and safe practices applicable to the work. 7. HIV infection; STD infection/treatment; HIV/AIDS prevention; psychosocial issues as it relates to HIV and STD transmission/acquisition, special issues relevant to individuals who are at risk for HIV/STD and/or living with HIV; health education and behavior modification theory; human sexuality, substance abuse, behavior change principles and strategies; effective communication skills; group dynamics; data management; general computer knowledge; community resources; health and social concerns of diverse populations such as gay and non-gay identified men who have sex with men and other genders, individuals who share injection paraphernalia, heterosexuals, women at sexual risk and transgender individuals Ability to: 1. Interview patients effectively for the purpose of acquiring medical, social and sexual histories. 2. Risk reduction counseling to curtail the spread of HIV and other STDs. 3. Communicate effectively with people of various educational, socio-economic and cultural backgrounds. 4. Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, procedures and protocols applicable to work. 5. Identify and correct unsanitary conditions and maintain sterile environments. 6. Perform routine medical tests and procedures proficiently and accurately. 7. Communicate clearly and effectively, both orally and in writing. 8. Operate a computer and standard business software. 9. Maintain highly confidential personal and medical information in accordance to HIPAA regulations. 10. Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. 11. Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/veteran/transgender. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=285231&clientkey=A5559163F67395E0A2585D2135F98806

STATUS: Non-exempt/ Union SCHEDULE: 40 Hours per week, Full-Time shifts vary depending on program needs but typically consist of three 2:00pm-11pm shifts, and a minimum of one overnight shift 9:30pm-8:30am for a total of 4 shifts. Weekend availability is mandatory. PROGRAM: Huckleberry House Youth Shelter SUPERVISOR: Residential Manager To apply, please click here AGENCY DESCRIPTION: For over 50 years, Huckleberry Youth Programs (HYP) has partnered with Bay Area youth and families to overcome adversity. Huckleberry strengthens families and empowers young people with services that promote safety in times of crisis, physical and emotional health and well-being, social justice in communities facing inequity, and educational success. We provide a continuum of services rooted in the fundamental rights of young people to be safe, healthy, educated, & treated justly. As a result, youth are diverted away from violence, crime, as well as other harmful behaviors, including running away, drug/alcohol abuse, risky sexual activities, and involvement in the juvenile justice system. Huckleberry House, was the first shelter in the U.S. for runaway and homeless youth and has served as a model for hundreds of other adolescent shelters nationally. Huckleberry House provides youth experiencing any form of instability with access to temporary shelter, therapy services, case management, linkage to additional services and after-care follow up. DUTIES Provisions of house coverage includes: Direct supervision of the youth in the shelter, on outings in the community, during meetings and/or appointments, etc. Conduct intake assessments with youth and engage with parents, legal guardians, and/or other involved adults Provide crisis counseling for any and all clients and/or their families who access services in person and/or over the phone. Support with phone coverage including answering phones, responding to incoming crisis, business, information, and referral calls Assist with aspects of case management as assigned by Case Manager(s) or Program Director including referrals, collaboration with community partners, collaboration with Huckleberry clinicians, etc. Participate in a minimum of one overnight shift per week Support with emergency shift coverage when necessary Supervision of in-house clients as follows: Provide supervision of clients at all times in alignment with their case plan and daily schedule. Supervise activities including group time, homework time, meal time, phone time, and bedtime prep. Supervise clients on an awake overnight shift and ensure compliance with all licensing regulations. Ensure that all community agreements are upheld by clients and other staff to ensure client safety at all times Client engagement includes: Educate clients on tools, themes, and resources that will uplift and improve their life skills including support with identifying better coping skills, identifying steps needed to achieve their case plan goals, etc. Reinforce and model boundaries and conflict resolution Conduct “check-ins” with clients as needed or requested by either client, case manager, or management. Support with creating, planning, and/or facilitating activities for clients in alignment with their case plan Create a safe environment for the youth to explore their healing journey, identify areas of personal growth, and feel empowered to advocate for themselves with the support of staff. Support with household maintenance including: Providing support with maintaining a clean and safe facility at all times by ensuring that light cleaning and organization of space is completed on each shift as needed. Completing the Overnight Checklist during the awake overnight to ensure that the facility is prepared for the next day Notifying management of any facility repairs that require attention and supporting with coordinating arrangements of the repairs as instructed by management. Ensure that all Community Care Licensing regulations are being followed at all times Attend all necessary meetings as directed by the Program Director including daily client review, weekly staff meetings that take place on Wednesdays 2pm-4pm, weekly Supervision check-ins with management, and other agency related meetings. Perform any other duties related to this position as directed by the Program Director COMPETENCIES: Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards. Adhere to the scheduling requirements of this job description and program Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies Exercise discretion and professional judgment at all times in conjunction with the responsibility carried personally and by the agency for the care and welfare of the youth and their families. Actively strive to improve personal and professional development by participating in adequate training experiences QUALIFICATIONS: Bilingual in Spanish and able to perform all job responsibilities in English and Spanish Previous experience engaging with youth and their families in a setting that promoted youth advocacy, case management, youth-centered services, and/or provides crisis services Willingness to work evenings, weekends, and an awake overnight shift (awake overnight shift is mandatory) Possess a valid CA driver’s license and possess a driving history that allows candidate to be enrolled into the Agencies auto policy Historically demonstrated ability to work as part of a team Highly organized, creative, innovative PREFERRED QUALIFICATIONS: Experience working with youth in a residential setting SECURITY CLEARANCE: Must pass Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks. Due to our licensing requirements, candidates with backgrounds including items on the non-exemptible crimes list will not be eligible for exemptions at this time. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY: Huckleberry Youth Programs is an equal opportunity employer, committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race; color; ethnic background; religion; gender; gender identity or expression; sexual orientation; national origin; ancestry; age; marital status; pregnancy, childbirth, or other related medical condition; disability, including HIV- related conditions; or status as a covered veteran. This policy applies to every aspect of employment, including but not limited to: hiring, advancement, transfer, demotion, layoff, termination, compensation, benefits, training and working conditions. FAIR CHANCE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Huckleberry Youth Programs is committed to workforce diversity. All qualified candidates are encouraged to apply. Applicants must be at least twenty one years of age as of the beginning of the assignment and must be able to make an 11-month commitment. Applicants must be either U.S. citizens or permanent residents. For more information, please visit www.huckleberryyouth.org .