Guest Service Agent (SoHo)

Chic Boutique hotel located in SoHo is seeking, outgoing, and professional person for a Senior Guest Service Agent Position. About the property “In the heart of New York City’s downtown is a one-of-a- kind high-end boutique hotel. From SOHO’s celebrated shops and cafes, enter the doors where the staff greets you by name, and find yourself in our peaceful, secluded patio for refreshments and a heavenly view to the sky above. This architectural gem offers guests a rare pause in this exciting city…” This is a full time position aiming to provide the best experience to our guests. https://www.thebroomenyc.com/ Duties and responsibilities . Coordinate Guest Service Agents’ work by prioritizing and delegating tasks to completion and act as a point of escalation when Manager is unavailable . Assist with training and mentorship of Guest Service Agent. . Work alongside other Guest Service Agent, taking ownership of issues and ensuring they are completed to the highest degree without supervision . Be the face of The Broome, and make a great first impression on our guests, visitors, and all internal and external partners. . Guide guests through The Broome experience, ensuring they are able to make the most out of their stay . Assist Hotel leadership with any administrative tasks required to keep all operations running smoothly . Flex to support the back-of-house/ Guest Service Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues . Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, Café and others What we are looking for . Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat . Excellent problem solving skills, with the desire to “get it done” for our guests . Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications . Organized, hardworking, and detail-oriented . Thrives in a fast paced, ever-changing, always challenging startup environment . Ability to work effectively both in a team environment as well as independently . Flexible schedule and open to working weekends and holidays . Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time . Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles . Proficiency in languages other than English a plus