Member Services/Security Associate (san jose east)

Elemental Wellness Center is a fast-paced yet congenial and warm work environment. This is an entry-level position within the growing cannabis industry. Overall Scope- The Member Services/Security role is a dynamic position combining customer service, priming sales and security responsibilities. The primary duties include monitoring the facility's entrance, checking in customers, and ensuring a welcoming and secure environment. Daily Job Duties & Responsibilities Greeting and Customer Assistance: Warmly greet all customers and visitors upon arrival. Provide information and assistance to customers regarding store products, services, and policies. Address customer inquiries and resolve issues promptly and courteously. Security Monitoring: Monitor the entrance of the facility to ensure only authorized individuals enter. Check in customers and verify identification as per company policy. Conduct regular security checks and patrols to maintain a safe environment. Report any suspicious activities or security concerns to management. Customer Check-In: Verify customer information and ensure compliance with entry requirements. Maintain accurate records of all customer check-ins. Assist customers with the check-in process, providing guidance as needed. Emergency Response: Respond promptly and appropriately to any security incidents or emergencies. Assist in evacuations or other emergency procedures as required. Coordinate with law enforcement or emergency responders if necessary. Collaboration and Communication: Work closely with other team members to ensure cohesive and efficient operation. Communicate any security or customer service issues to the appropriate personnel. Participate in regular team meetings and training sessions. Additional duties as assigned Job Requirements: ❖ California Guard Card Certification ❖ At least 2 years of experience in a sales or Cannabis retail environment and/or Security Guard experience ❖ Desired: Knowledge of cannabis products and industry trends Desired Job Skills The ideal candidate must demonstrate the following: ❖ Excellent interpersonal skills ❖ Excellent customer service skills ❖ Excellent communication skills ❖ Stress management skills ❖ Effective writing skills Desired Personal Attributes The ideal candidate must demonstrate the following: ❖ Be honest and trustworthy ❖ Be respectful ❖ Possess cultural awareness and sensitivity ❖ Be flexible ❖ Demonstrate sound work ethics ❖ Be patient ❖ Be detail-oriented ❖ Be committed to regulatory and policy compliance Physical Demands: As a Member Services/Security Associate, you will spend long hours sitting and standing while talking to customers and walking to perform routine security checks. Job Type: Full-time Pay: $21.00 per hour Expected hours: 30 – 40 per week Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Day shift Evening shift Application Question(s): Do you possess a current Guard Card Certification? Are you at least 21 years of age? Are you available to work evenings and weekends? Ability to Commute: San Jose, CA 95133 (Required) Work Location: In person