Front Office & Client Support Specialist (Burbank/Tuluca Lake)

Growth Opportunity in Post-Production We’re a well-established post-production company specializing in tape archiving, video/audio editing, master QC, closed captioning, and media deliverables. We’re seeking a Receptionist/Customer Service Representative who thrives in a fast-paced, team-oriented environment and is interested in growing as our company expands. This is more than a front desk job—it’s a key client-facing position with exposure to the inner workings of the entertainment and media industry. Key Responsibilities: • Greet clients and visitors with professionalism and a positive attitude • Manage phone and email communications; route inquiries to appropriate departments • Schedule client orders and track project progress using work order management software • Enter and maintain accurate client and project information • Coordinate between departments to ensure client needs are met • Follow up on orders to ensure timely, accurate completion • Perform administrative tasks: data entry, document preparation, purchasing office supplies • Maintain a clean and organized work area • Ensure security procedures for facility, clients and materials Ideal Candidate: • Customer service or CSR/PM experience preferred • Friendly, approachable, and proactive • Strong communication and multitasking skills • Detail-oriented with excellent time management • Proficient in Microsoft Office and general computer skills • Self-starter who can work independently and as part of a team • Interested in growing within the company • Able to lift 20 lbs when needed What We Offer: • Competitive pay • Full time traditional work hours • Growth opportunities within the company • 401(k) benefits • Friendly, collaborative culture in an exciting industry Here’s a shorter, focused version that keeps the key points clear and professional: About SMV SMV Post has 40+ years of experience providing full-service post-production solutions—from legacy tape to 4K files. Our services include color correction, master QC, audio mix, closed captioning, localization, and scalable editorial support. Centrally located in Burbank’s media district, we deliver tailored, high-quality results with personal service. SMV supports studios, networks, and streaming platforms worldwide, including as an approved Amazon partner for licensed content delivery. Independently owned since 1982, we’re known for adapting workflows to meet even the most complex or rush project needs—always with efficiency, quality, and cost-conscious solutions.