Tech Support Field Technician (Part-Time) — Help Seniors with In-Home (SF Bay Area)

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry. Pay Range: $18/hr+ (DOE) With opportunities for growth once you prove yourself. Your Role: In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include: Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals. Assisting merchants with hardware and software installation and configuration. Responding to merchant inquiries via phone and email with a professional and courteous demeanor. Documenting, tracking, and managing support tickets to ensure timely resolution. Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems. Escalating complex issues to senior technical staff when necessary. What We're Looking For: A solid understanding of and confidence with computer systems, networks, and various operating systems. Excellent problem-solving and troubleshooting skills. Exceptional phone etiquette and strong communication skills are a must. A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated). A patient and professional demeanor with a customer-focused attitude. The ability to work independently and as part of a team. Experience with basic web programming (HTML, CSS, JS) is a plus Why Join Us? This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer: A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce. Opportunities for growth: We are committed to the professional development of our team members. A dynamic work environment: You'll never be bored in the fast-paced world of payments. Negotiable on-call schedule with overtime pay On the job training, we are ready to support you through a difficult learning curve Opportunity to help shape design and shape company workflows If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

IT Support Technician I Skyline IT Services, based in San Diego, CA, has been delivering a full range of Information Technology solutions to small and mid-sized businesses nationwide since 1999. Our services include IT consulting, managed IT services, helpdesk support, and comprehensive IT assistance. While we are fully staffed, we continue to grow and take pride in our strong company culture—one that prioritizes employee development and promotes a healthy work-life balance. Our firm offers competitive wages plus bonuses, educational incentives, health and dental insurance, PTO, and a very enjoyable, friendly work environment. We are currently looking for an Entry Level IT Support Technician to work from our downtown San Diego office as an addition to our growing IT service team. Ideal candidate will have no less than 1 year of desktop support and a solid foundation and experience troubleshooting and maintaining personal computers. Candidate must be familiar with Microsoft platforms and applications, Apple OS, and have a working knowledge of common PC and network hardware. Candidate needs to be a “people person” and able to communicate with business owners and non-technical users. Candidate must also be detail oriented. Entry Level Technician is responsible for: - Queue management, field and assign incoming service request - Troubleshoot common PC hardware issues - Assist procurement department in creating quotes for equipment - Assemble computers using components and loading software - Work in team environment and be able to take direction - Provide remote help desk support to our clients - Record and track all customer requests and interactions in CRMS - Diagnose and collect relevant data for troubleshooting - Document solutions / maintain documentation Requirements: A+ or Network+ Certification Driver’s license Reliable transportation

We’re a Los Angeles-based IT Managed Service Provider (MSP) seeking a skilled and reliable Mac IT Support Technician for a contract-to-hire opportunity. You’ll support one of our fast-paced, fully Mac-based production clients and play a key role in providing day-to-day technical assistance in a hybrid remote and onsite capacity. This position begins with a short-term contract (30–60 days) with the goal of transitioning into a part-time W-2 employee role if the fit is right. You’ll work approximately 20 hours per week, primarily remote, with possible weekly visits to the client’s metro Los Angeles location. In this role you’ll be supporting creative professionals and production staff with day-day business operations related to IT, as well as troubleshooting and resolving Mac-related IT issues to help maintain a reliable, high-performance environment. Responsibilities Include: - Provide daily end-user support for macOS systems, including hardware and software troubleshooting - Install, update, and configure applications and system preferences - Support user access, device enrollment, and app deployments via MDM (Mosyle) - Troubleshoot local network issues, printer problems, and connectivity disruptions - Support video editors and designers using Apple hardware and Adobe software - Escalate complex or systemic issues to senior engineers as needed - Set up and configure new Mac systems via Mac MDM (Mosyle, JAMF) - Assist with onboarding and walkthroughs of new hires and contractors - Perform occasional onsite visits for physical tasks related to troubleshooting or new user setup Preferred Skills & Experience: - Strong, in-depth knowledge of macOS settings, hardware, and device management - Solid understanding of networking fundamentals (DNS, DHCP, IP configurations) - Basic understanding of cybersecurity concepts like least privilege and endpoint security - Familiarity with creative workflows and software, including Adobe Photoshop and Premiere Pro - Comfortable supporting users across platforms like Google Workspace, Microsoft 365, Slack, Adobe Creative Cloud, and Airtable Requirements: - 1+ years experience in a Mac-focused IT support role or a B.S. in a related field - Experience supporting creative or production teams is a plus - Familiarity with MDM tools like Mosyle - Excellent communication and troubleshooting skills - Based in the Los Angeles area with reliable transportation for onsite visits

- Must have 2-3 years of computer experience (fixing friends computers does not qualify you for this job). - Must be able to fix software problems - Organized and always on-time - Basic networking skills - Must be comfortable and professional dealing with customers - Must be able to travel locally for in-house repairs - Send me your resume and I will get back to you as soon as I can. - Hours required for this job: 9am -- 5:30pm (Monday - Friday) - Candidate will be tested for his/her technical skills

IT Operations Manager compensation: $150K A medical device company is currently seeking an IT Operations Manager to join their team in the Greater Boston area. This individual will play a key role in managing daily IT operations, supporting internal systems and hardware, and leading upcoming ERP implementation efforts. The ideal candidate will have experience overseeing outsourced IT support, implementing enterprise tools, and operating in a fast-paced, collaborative environment. This is a full-time, primarily onsite role with flexibility for one remote day per week. POSITION RESPONSIBILITIES * CRM and ERP support and implementation * Support and manage the Microsoft Azure environment, including Active Directory, permissions, and endpoints. * Setup and manage all hardware, software, and accounts for new hires. * Lead technology implementations, upgrades, and rollouts, managing both timelines and budgets. * Provide first-line tech support covering Windows, Mac, printers, and network troubleshooting. REQUIREMENTS * 5+ years in an IT generalist, systems support, or IT operations role * Demonstrated success in a startup or small business environment * Hands-on experience with HubSpot and SAP * Proven track record of managing end-to-end projects in a fast-paced, resource-constrained setting. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future

IT Coordinator-Full-Time/Onsite We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers. ROLES & RESPONSIBILITIES · Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office · Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP. · Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling. · Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager. · Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely. · Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP. · Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system · Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services. · Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP. · Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP · Participate in webinars for a comprehensive understanding of our Information Systems as needed · Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc. · Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc. · Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules · Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity. · Strong troubleshooting, analytical, and problem-solving skills. · Good interpersonal skills and the ability to work with technical and nontechnical personnel. · Expertise in configuring and managing PCs, Apple iOS and Android devices. · Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) · Experience with any of the following systems: o POS Systems (Teamwork CHQ) o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins o Publishing House or other B2B software (Acumen Book) o Cybersecurity platforms (KnowBe4) SKILLS & COMPETENCIES · Attention to detail with high levels of accuracy · Display a high level of initiative and understanding · Excellent communication skills – verbal, listening and written · Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. · Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information · Knowledge of Spanish & Portuguese is a great asset. PERSONAL CHARACTERISTICS · High degree of integrity and trustworthiness · Display a high degree of respect for self, colleagues, and superiors · Willing to work in a team environment