Help Desk Agent (Sterling)

Are you ready to improve the quality of your life and still make an abundant living? This is your chance to take your career and your life to a new level. Come work in a shop where your voice and opinion MATTERS. Tell us you need a piece of equipment or a tool to make your job easier and we are going to make sure you have it! Need some time off for a family vacation, NO PROBLEM. We offer paid vacation and holidays. It is important to us that everyone on our team is successful and living their best life! That's why we offer a great pay to anyone we bring into our shop. Do you want to go somewhere each day where you are ALWAYS treated with RESPECT and APPRECIATION? You are the expert in your field, we appreciate your skills and craftsmanship. Want some additional training or certification? GREAT We will pay to get you the training and certifications that mean the most to YOU! Are we perfect? NO, but we always strive to be better than the rest. Great Pay Paid Vacation Paid Holidays Pay for training and certifications Direct Deposit Team Friendly Atmosphere Never Boring We know change is hard, but we want to make it easy for you. If you love the automotive repair industry, have a good attitude, and want a great career not just a JOB then reach out TODAY! We want to offer you the best benefits, best pay, best work life balance of any shop around. Call or text TODAY, Don't let this opportunity pass you by! Call or Text Daniel @ (225)454-4359 Master Technician Requirements: Minimum 8 Years Experience Ability to work on all makes and models Proficient in diagnostic ability Problem solver Strong work ethic and desire to grow Team Player Job Type: Full-time Education benefits: Employee discount Professional development assistance Experience level: 8 years Schedule: 9 hour shift Experience: 8 years Automotive Mechanics: 8 years (Preferred) Starting pay - base on experience

IT Coordinator-Full-Time/Onsite We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers. ROLES & RESPONSIBILITIES · Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office · Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP. · Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling. · Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager. · Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely. · Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP. · Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system · Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services. · Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP. · Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP · Participate in webinars for a comprehensive understanding of our Information Systems as needed · Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc. · Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc. · Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules · Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity. · Strong troubleshooting, analytical, and problem-solving skills. · Good interpersonal skills and the ability to work with technical and nontechnical personnel. · Expertise in configuring and managing PCs, Apple iOS and Android devices. · Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) · Experience with any of the following systems: o POS Systems (Teamwork CHQ) o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins o Publishing House or other B2B software (Acumen Book) o Cybersecurity platforms (KnowBe4) SKILLS & COMPETENCIES · Attention to detail with high levels of accuracy · Display a high level of initiative and understanding · Excellent communication skills – verbal, listening and written · Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. · Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information · Knowledge of Spanish & Portuguese is a great asset. PERSONAL CHARACTERISTICS · High degree of integrity and trustworthiness · Display a high degree of respect for self, colleagues, and superiors · Willing to work in a team environment

Entry-Level Technicians – Material Handler Services at IT Facility Location: Franklin, MA Type: Full-time (Monday – Friday 2:45PM – 11:15PM) Start Date: Immediate openings available Join an exciting initiative supporting the construction of next-generation AI server racks. We're partnering with a major equipment manufacturer on a project that will span several months—with long-term growth opportunities ahead. What You'll Do You’ll gain hands-on experience, helping our engineers build and organize critical infrastructure. Starting with material handling tasks, you’ll grow your skills and complete training to prepare for potential future technical roles. Key Responsibilities Equipment Setup: Receive deliveries, unbox and organize large quantities of tech equipment, assist with lifting and staging Recycling & Waste Management: Break down packaging materials and ensure proper disposal or recycling Safety First: Follow all safety guidelines, including ESD protocols and company procedures Material Handling Support: Help move, stack, and set up equipment throughout the facility Training & Development: Complete online courses to boost your data center technical knowledge (provided by us) What You’ll Need Must-Haves: Ability to lift up to 50 lbs and remain on your feet for 8+ hours Sharp attention to detail and strong organizational skills Understanding of basic data center safety practices 1+ years of technical education or practical experience Preferred Qualifications: Experience in large-scale IT environments or data centers Familiarity with network tools and troubleshooting Work Environment Physical, fast-paced setting with tight spaces and heavy lifting Opportunity to learn the latest cooling technologies used in modern AI server rack assembly Pay Rate: $22/hour If you’re ready to kick off a hands-on tech career, apply now and become part of a team shaping the future of AI infrastructure.

We are seeking a skilled Maintenance Technician to ensure our apartment complexes and commercial properties remain in excellent condition. This role involves general repairs, maintenance updates, and occasionally more complex tasks like basic troubleshooting and identifying HVAC, plumbing, and electrical needs. Responsibilities: Perform general tasks such as replacing countertops, drywall, painting, flooring, and other unit updates to restore spaces to a “like new” condition. Ensure properties are safe and properly maintained by conducting routine inspections of buildings, grounds, facilities, and equipment to determine repair or maintenance needs. Address residents’ work orders as directed by the Property Manager or Facilities Director. Prepare interior and exterior surfaces for painting, ensuring clean and proper application techniques and tools are used. Conduct apartment inspections and assign maintenance personnel to restore units to a “like new” condition. Maintain site grounds and landscaping; repair/replace concrete and asphalt walks and driveways when necessary. Be on-call as part of a 24-hour emergency maintenance schedule for urgent issues at one or multiple sites. Requirements: Education: High school diploma or GED. Experience: 3+ years in apartment maintenance or a trade-related field. 2+ years in residential maintenance. Skills: Ability to identify and troubleshoot common issues related to electrical, plumbing, appliances, and HVAC systems. Knowledge of maintenance safety procedures. Positive attitude and a desire to help people. Willingness to learn and grow in the role. Language: Proficiency in English (required). License: Valid driver’s license. Location: Ability to commute to Brighton, MA 02135. Physical Requirements: Lift up to 50 lbs. Shovel or lift continuously for up to 4 hours. Work in tight spaces and stand for extended periods (up to 4 hours). Safely climb ladders up to 26 ft. Ability to plow snow or a willingness to learn. Job Details: Type: Full-time. Pay: $24.00 - $28.00 per hour, based on experience. Schedule: 40 hours per week with on-call duty every other week for emergencies. If you have 3+ years of maintenance experience, are dedicated to providing excellent service, and meet the qualifications listed above, we’d love to hear from you!

We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice. Responsibilities: Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals Program and update menus (on-site and remotely) based on client-provided specs Provide remote and on-site troubleshooting for POS software, hardware, and network issues Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces Mount and install access points, routers, switches, and network equipment Conduct pre-installation site surveys and post-install quality checks Travel to multiple client locations across MA and occasionally other New England areas Maintain clear communication with team and merchants before, during, and after each deployment Be available for emergency support requests outside normal hours, including evenings and weekends (as needed) Requirements: Minimum 3 years of hands-on experience with POS systems, IT support, or network installation Familiarity with POS products is strongly preferred Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs Ability to identify and resolve technical issues independently Skilled in crimping and testing RJ45 Ethernet cables Experience with mounting and positioning wireless access points Strong attention to detail and organizational skills Excellent customer service and communication abilities Reliable transportation and valid driver’s license (mileage reimbursed) Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces Additional Info: This role requires flexibility in hours and a willingness to be on call During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup Tools and materials provided as needed To Apply: Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.

We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html