Browse
···
Log in

Technical Lighting & Customer Service Specialist (Remote) (Los Angeles)

$50,000-75,000

2845 S Robertson Blvd, Los Angeles, CA 90034, USA

Favourites
Share

Description

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner. Key Responsibilities: • Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email. • Provide expert guidance on product compatibility, installation, and functionality. • Collaborate with sales and operations teams to support complex lighting projects • Respond promptly and professionally to customer inquiries, both technical and service-related. • Assist in de-escalating and resolving customer complaints with empathy and efficiency. • Ability to interpret and communicate changes to quotes, submittals, and bill of materials. • Review large/complex orders for accuracy and quality assurance. • Support product support team with updating and correcting technical specifications. • Serve as liaison between customer service team and sales agents. • Maintain accurate records of service requests and technical resolutions. • Contribute to improving technical documentation and internal support processes. Qualifications: • 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required. • Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required. • Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets. • Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc. • Excellent communication skills with a customer-first mindset. • Proven ability to remain calm and effective when handling challenging customer situations • Comfortable working independently and collaboratively in a fast-paced environment. • Experience with governmental agencies/contracting processes helpful. • Working knowledge of collaborative communication tools including Slack. • Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus. We Offer: • Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation. • A collaborative, supportive team environment • Opportunities for growth in a rapidly evolving industry • Health, dental, and vision insurance • 401(k) matching • Paid time off and holidays • Remote work flexibility If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces. To Apply: Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.

Source:  craigslist View Original Post

Location
2845 S Robertson Blvd, Los Angeles, CA 90034, USA
Show Map

craigslist

You may also like

I.T. Support / Customer Service for computer shop in Santa Cruz (santa cruz)
317 Potrero St ste c, Santa Cruz, CA 95060, USA
We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html
$18-20
Gas Station Technician (santa rosa)
2584 Silver Spur Dr, Santa Rosa, CA 95407, USA
We are currently looking for dependable people with a strong general construction or trouble shooting background. Stroupe Petroleum Maintenance is a petroleum station service/maintenance/testing company, we have been a top service provider for over 35 years. Previous experience in the petroleum industry is highly desirable; however we are willing to TRAIN the right person! Get paid while you learn. The following certification are desirable: *ICC, 40-hour Hazwoper, *Veeder-Root, Incon, *Gilbarco Dispenser/POS, Verifone POS, *Wayne Dispenser, *Any other petroleum/car wash certifications. This position includes a large scope of work, so if you like variety this is the place for you! Candidates should possess the following attributes: *Excellent work ethic is a MUST and a willingness to work overtime. *Ability to prioritize work, handle multiple priorities simultaneously and adapt quickly to changing situations. *Highly organized, detail oriented. *Works well independently with little supervision and only general guidance. *Ability to problem solve. *Ability to maintain a high level of accuracy in preparing and entering information. *Must maintain high standards of professionalism. *Business computer applications are necessary, including Microsoft Office Adobe PDF and the ability to learn new computer applications. * Mechanical, Plumbing, Electrical aptitude necessary. * Ability to pass background check. * Clean DMV. * Ability to lift 50 lbs. Paid Regular, Over time, and Prevailing Wage Hourly Rates. Schedule: Monday – Friday (hours vary typically, 7am-4pm) Bi-Weekly Pay periods. Full benefits include: paid health insurance, paid holidays, paid time off, 401k & bonuses and company car once certified. This is an excellent opportunity for someone looking for a trade career and a place to call home.
$55,000-90,000
IT Coordinator (Jamaica Plain)
44 Green St, Boston, MA 02130, USA
IT Coordinator-Full-Time/Onsite We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers. ROLES & RESPONSIBILITIES · Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office · Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP. · Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling. · Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager. · Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely. · Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP. · Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system · Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services. · Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP. · Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP · Participate in webinars for a comprehensive understanding of our Information Systems as needed · Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc. · Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc. · Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules · Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity. · Strong troubleshooting, analytical, and problem-solving skills. · Good interpersonal skills and the ability to work with technical and nontechnical personnel. · Expertise in configuring and managing PCs, Apple iOS and Android devices. · Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) · Experience with any of the following systems: o POS Systems (Teamwork CHQ) o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins o Publishing House or other B2B software (Acumen Book) o Cybersecurity platforms (KnowBe4) SKILLS & COMPETENCIES · Attention to detail with high levels of accuracy · Display a high level of initiative and understanding · Excellent communication skills – verbal, listening and written · Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. · Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information · Knowledge of Spanish & Portuguese is a great asset. PERSONAL CHARACTERISTICS · High degree of integrity and trustworthiness · Display a high degree of respect for self, colleagues, and superiors · Willing to work in a team environment
$23-25
Cookie
Cookie Settings
© 2025 Servanan International Pte. Ltd.