Tech Support Representative (Andersonville, Chicago)

Resourceful and self-motivated individuals sought to handle day-to-day operations at a state-of-the-art data center near Durham, NC. Responsibilities could include, for example, managing the build-out, bring-up, and ongoing maintenance of some of the world’s most advanced supercomputers and industry-leading GPU clusters, as well as creating, implementing, maintaining, and troubleshooting the processes and infrastructure code to provision and operate these machines. Relevant candidates may have a technical background in data center operations, Linux systems administration, high-performance computing, and/or computer programming. Some background in technology support, computer manufacturing, hardware inventory management, or project planning is desirable but not required. More important than any particular experience, however, is organizational ability; attention to detail; and ability and desire to learn quickly, troubleshoot technical problems, and rapidly become proficient in the tools required to support a high-performance computing facility. Ideal candidates will excel at working independently, problem-solving, and communicating effectively with engineers and managers located in other offices. We will consider candidates at all levels of experience, including entry-level applicants; junior candidates seeking opportunities for growth are welcome to apply. D. E. Shaw Research (DESRES) develops and uses advanced computational technologies to understand the behavior of biologically and pharmaceutically significant molecules at an atomic level of detail, and to design precisely targeted, highly selective drugs for the treatment of various diseases. Among its core technologies is Anton, a proprietary special-purpose supercomputer that DESRES designed and constructed to vastly accelerate the process of molecular dynamics simulation. DESRES uses Anton machines and high-speed commodity hardware, together with machine learning methods and other computational techniques, in both internal and collaborative drug discovery programs. For more information, visit www.DEShawResearch.com. We are looking to add innovative contributors who share our commitment to fostering a stimulating, positive, and collaborative work environment. To submit an application, please use the link provided below: https://apply.deshawresearch.com/careers/Register?pipelineId=587&source=Craigslist+Durham The expected annual base salary for this position is $75,000–$150,000. Our compensation package also includes variable compensation in the form of sign-on and year-end bonuses, and generous benefits, including relocation and immigration assistance. The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including the nature and extent of prior experience and educational background. The hire for this role would be expected to work from the data center five days a week. D. E. Shaw Research, LLC is an equal opportunity employer.

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Job Responsibilities: 1. Complete various testing tasks in the R&D center and collect testing data; 2. Complete sample testing of company raw materials and compare them with the qualified data requirements of the company; 3. Cooperate with superiors to analyze test results and provide reference suggestions 4. Participate in the development, validation, and execution of testing methods for relevant products; 5. Assist in preserving all test records, reports, and other process technical documents, etc; 6. Participate in the formulation and implementation of experimental plans related to the project, and complete experimental tasks on time; 7. Complete the maintenance and upkeep of the instruments and equipment under your jurisdiction; 8. Complete daily hygiene and cleaning of the assigned area, and comply with the management requirements of 5S management; 9. Comply with relevant national and company safety production laws and regulations, and conscientiously implement various management requirements; 10. Complete other work tasks assigned by the leader. Job requirements: 1. College degree or above, major in chemistry or chemical engineering; 2. Proactive in work, good at communication, strong sense of responsibility; 3. Proficient in languages such as Chinese and English Work location: 7150 SW Hampton St Suite C112, Tigard, OR 97223 Email：ada.mu@sixinchem.com Wechat/whatsapp:+8615151845120

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