Technical Support Analyst (Richmond)

Job Title: Smart Home Technician/Programmer Company: BCG Concepts Location: Los Angeles, CA About Us: BCG Concepts specializes in high-end audio/video installations and smart home automation for residential and commercial clients throughout Los Angeles. We are dedicated to delivering customized, state-of-the-art solutions that enhance our clients' environments. Position Overview: We are seeking a skilled Smart Home Technician to join our team. In this role, you will be responsible for the installation, programming, and maintenance of integrated smart home systems, ensuring seamless operation tailored to client specifications. You will serve as the primary point of contact for clients during the final stages of installation, providing exceptional customer service and support. Skills in Lutron, Savant, Crestron Home, Unifi Systems, Access Control, Control4 required. Key Responsibilities: System Installation and Programming: Install, program, and customize Control4 home automation systems, universal remote controls, and Lutron lighting systems to meet client requirements. Quality Assurance: Conduct thorough inspections of installed systems, verifying proper installation of components such as speaker wiring and network cables. System Configuration: Set up and configure all system components, ensuring optimal performance and integration. Client Interaction: Act as the final interface with clients, providing comprehensive demonstrations and explanations of their new systems to ensure satisfaction and ease of use. Troubleshooting: Serve as the first and last line of defense for system issues, promptly addressing and resolving any technical challenges that arise. Qualifications: Experience: Minimum of 3 years of experience in smart home system installation and programming, particularly with Control4 and Lutron systems. Technical Skills: Proficiency in programming home automation systems; strong understanding of audio/video signal flow and networking. Customer Service: Demonstrated ability to interact professionally with clients in their homes or businesses, with a focus on delivering exceptional service. Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently. Attention to Detail: Meticulous approach to system setup and quality assurance, ensuring all components function seamlessly. Communication: Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients. Physical Requirements: Ability to work in various environments, including attics and crawl spaces; must be able to lift up to 50 pounds and stand for extended periods. Licenses: Valid driver's license with a clean driving record. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional development and training. Collaborative and supportive work environment. Company-provided F-150 trucks for work-related travel. Work Environment: This is a full-time, on-site position requiring travel to client locations throughout Los Angeles.

Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling) Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik Working knowledge of OSI model Experience with network monitoring software preferred Familiarity with wireless broadband radio and fiber networks. Personal Attributes Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience. Works well under pressure; example: can identify and solve service-impacting network issues in a timely mannger Friendly, enthusiastic, and professional communication . You may be asked to interact with customers and must have strong customer communication and customer service skills Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Benefits Attractive salary based on capabilities and background. Profit sharing Paid time-off (PTO). Medical and dental benefits. About Honest Networks Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

Modern Wiring, Serving All of Santa Cruz County is looking for applicants that have a passion for anything A/V. Digital home technologies are growing quickly and we are in the middle of the excitement. We are a team of passionate people with a "work hard, play hard" attitude. We are looking for an apprentice with experience working with their hands to train in the world of Audio/Video. This is an opportunity to grow with us and go from making good wage to making great wage, with this career you truly get out what you put in. Your responsibilities will include, but not limited to, running low voltage cabling in residential and commercial buildings, terminating and testing, mounting TVs and Projectors, installing A/V equipment, installing security cameras, data patch panels and even talking to Alexa and Google. Employment type: Looking for a 20-30 hour a week AV, Data, Security Camera Apprentice Requirements: Must speak English and be authorized to work in the US Excellent customer service Good work ethic Punctual Willing to learn Clean driving record Previous experience is a plus and any or all: Construction experience Low voltage cabling: running and termination Hand & power tools Onsite Troubleshooting, and Repair Home Automation, Audio/Video, Networking, Security

Day-to-day administration, monitoring, and maintenance related to routers, switches, firewalls, load balancers, packet shapers, wireless systems, and circuits. Design, implement, and monitor network systems related to: Cisco network routers, switches, firewalls, load balancers, WiFi systems, Circuits: WAN/MPLS, internet, replication, SIP, Network VPNs. Assure off-site disaster recovery environment is consistently available. Participate in disaster recovery testing as directed. Work with IT Security Team to select, implement, and maintain security-related systems and address related incidents/events. Conduct troubleshooting and repair tasks on network at a detailed level and by device. Identify and resolve recurring issues and mitigate reliability risks. Coordinate, plan, and/or execute multiple annual disaster recovery exercises. Adhere to established change management processes. Create and maintain operational procedures. Provide level 3 technical support and participate in team on-call rotation. Participate in capacity planning, ensuring that systems have the capacity to meet strategic business needs with few or no reliability issues. Work with 3rd-party vendors to procure hardware and software solutions, as well as addressing updates and issues after implementation. Provide assistance and mentoring to Network Infrastructure Administrators and other Network Infrastructure Engineers. Other duties may be assigned to meet ongoing business needs. Requirements A minimum of five years of experience working in networking as an engineer or administrator Must have hands-on experience with Cisco routers and switches as well as Cisco ACI and Cisco AnyConnect Must have experience with F5 Load Balancers, VPNs Experience supporting security initiatives and implementing security best practices in networking, to include VPNs and Cisco Firewalls Ability to maintain various network systems hardware and software technologies Scripting and automation experience in PowerShell Experience in single data center network with disaster recovery site Windows Server, Linux, and Mac OS system administration Solarwinds for network monitoring Wireshark Sniffer/packet capture tools SSH and Telnet client and terminal emulator programs Governance, Risk and Compliance assessments, PCI compliance, and audits Contracts, implementations, terminations, and maintenance of circuits from various providers Disaster recovery

Overview: We are the largest full service ATM deployer in Maryland & DC area. We are looking for someone who is fairly handy and tech savvy who can repair machines, replace parts, do installs and troubleshoot problems at various locations. We will train and you will be expected to learn on the job as we did. We operate from southern PA to Northern Virginia and everywhere in between (all throughout Maryland) so there will be travel expected as part of the job. Duties: -Install new ATM's and remove ATM's from locations -Troubleshoot errors at the machine -Run communication wire and setup modems at ATM locations -Remove and replace parts -Reprogram machines We are a founder run business and you would deal directly with the owners of the company. We are always looking to grow and expand into new business environments and have consistently grown in our industry to be the largest operator in our market. Benefits: -Fuel card -Paid training -Vehicle (for full time) Brandon

The U.S. Department of State (Department), Office of Inspector General (OIG) has a requirement for full-time Information Technology (IT) Management Networking and Security Services support. The purpose of the task order is to provide professional services personnel to provide quality, comprehensive IT support to the OIG in an effective and efficient manner with a vision to maintain effective and efficient IT operations commensurate with industry best practices, while ensuring the confidentiality, integrity, and availability of OIG data. Job Duties: Manages all components and aspects of OIGNet network, provides assistance and support as necessary for OpenNet and ClassNet networks Manages routing, switching and firewall infrastructure for on-premises, co-location site and cloud environments Supports existing and new implementations from an operational perspective Designs, implements and supports new network and datacenter solutions such as voiceover-IP, IPv6, datacenter switches and routing Monitors performance of network infrastructure and provides last tier troubleshooting support as necessary Monitors availability of all applications, systems and networks per established SLAs Monitors overall security posture of applications, systems and networks and takes immediate action to address identified issues Implements and/or uses IT security tools to monitor and protect OIGNet network and all associated assets Implements zero-trust network architecture concepts to always keep OIGNet network secure Works with lead network engineer and datacenter manager to set priorities for projects and tasks Guides junior engineers as necessary on topics related to OIG projects and tasks Participates in team meetings, collaborates with other team members and teams on projects and tasks Creates detailed network diagrams, as built, and standard operating procedure documents Uses OIG ticketing system to resolve problem tickets Interfaces with external entities such as IRM, other federal agencies and internet service providers to work on projects and troubleshooting efforts when necessary Supports all FISMA A&A and continuous monitoring efforts for on-premise and cloud environments Provides last tier support during normal business and after hours in critical network outage situations to provide quick resolution Requirements A bachelor’s degree in engineering or computer science or related IT field and ten years of experience in support of Windows/Linux/Unix operating systems, Cisco networking equipment and systems integration for classified and unclassified networks. Experience in planning and executing systems engineering projects in support of system engineering life cycle development for classified and unclassified environments. Strong problem solving, leadership and project management skills. Proficiency with all aspects of Windows Server 2003, 2008 Active Directory Services. Understanding of the Border Gateway Routing Protocol (BGRP) and Generic Routing Encapsulation (GRE). Knowledge of CISCO routers and switches and networking technologies. Experience with VPN encryption devices, such as Cisco routers, Cisco ASA’s and Nortel Connectivity. Ability to troubleshoot network connectivity issues and resolve problems related to outages. Ability to evaluate residing systems for network, system and security readiness as well as provide troubleshooting for application environment issues. Additional desired qualifications include: Eight years of experience with designing, installing and supporting routing, switching and firewall equipment Eight years of experience designing secure complex network solutions based upon requirements Eight years of experience working with Cisco, Juniper and Ciena switches Three years of experience with routing and switching protocols such as OSPF, BGP, HSRP, VRRP, spanning tree, various 802.1 protocols, trunking and traffic aggregation Three years of experience working with Palo Alto firewalls, Panorama Two years of experience working in Microsoft Azure cloud environment supporting and designing new solutions Two years of experience working directly with internet service providers Two years of experience with deploying or administering network configuration management solutions Three years for experience designing and implementing fault tolerant solutions to eliminate single points of failure and make networks as resilient as possible Experience supporting and managing enterprise wireless network solutions Experience supporting federal agency networks and datacenters Experience with implementing and using performance management and security management tools Good understanding of requirements for federal agencies network such as trusted internet connections (TIC 3.0), DHS Binding Operational Directives, OMB Memorandums etc. Knowledgeable about the zero trust networking technologies and hands-on experience with supporting solutions implementing this concept Experience working with and implementing IPv6 addressing and networking for the entire networks Familiarity with DHS CDM program implementation and/or support Strong knowledge and deep understanding of the OSI network stack and hands-on experience with layer 2 and 3 concepts Strong knowledge and deep understanding of network security concepts and implementation to protect federal networks Strong knowledge and deep understanding of protocols such as DNS, DHCP, HTTP, SMTP Understanding of and experience with ITIL, CMMI, and/or PMP processes and implementation. Other Duties:   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.