Supr Food Drive-Thru | Head of Operations

Head of Operations – Supr Food Drive-Thru Location: Stamford, CT Reports to: CEO of Supr Foods Position Summary: The Head of Operations for Supr Food Drive-Thru will play a pivotal role in launching and scaling our innovative drive-thru business. This individual will be responsible for setting up operational systems, creating a scalable model, and leading the opening of new locations while ensuring operational excellence and customer satisfaction. Key Responsibilities: Concept Launch: Lead the launch of Supr Food Drive-Thru locations within the Tri-State area, including site setup, inspections, and permits to ensure smooth openings. Operational Systems: Develop and implement scalable operational systems, policies, and procedures to drive consistency and efficiency across all locations. Training & Development: Write and oversee the development of training materials, ensuring staff are well-prepared to deliver exceptional service and adhere to company standards. Team Leadership: Recruit, hire, train, and manage high-performing operational teams, fostering a culture of excellence and collaboration. Inspection & Compliance: Ensure compliance with health codes, safety regulations, and all relevant permits, managing inspections to maintain the highest standards. Strategic Collaboration: Work closely with leadership to refine business strategies, align operational objectives, and support growth initiatives. Data-Driven Improvements: Analyze operational data to identify opportunities for improvement, innovation, and cost savings. Customer Experience: Drive consistency in quality, speed of service, and customer experience across all drive-thru locations. Requirements Extensive experience in fast food or quick-service restaurant (QSR) operations, with a proven track record of launching and scaling multi-unit businesses. Strong project management skills with experience overseeing site setups, permitting, and inspections. Expertise in developing operational systems and processes within the food industry. Exceptional leadership and team-building abilities, with a focus on training and development. Strategic thinker with strong analytical skills to drive operational improvements and innovation. Excellent communication and organizational skills, with a results-driven mindset. Benefits At Supr Food Drive-Thru, we’re redefining the drive-thru experience with innovation and a commitment to excellence. This role offers a meaningful compensation package and the exciting opportunity to shape a brand-new concept that will make a lasting impact on the industry. About Palm Foods is the parent company of Green & Tonic and the Supr Food family of offerings, including Supr Food Kitchen, Supr Food Drive-thru, Supr Food Vending, and Supr Food Meal Delivery Services. With a focus on health and wellness, Palmfoods is dedicated to providing the healthiest and tastiest food through its cafés, drive-thrus, vending solutions, and meal delivery services. By combining high-quality ingredients with innovative concepts, Palmfoods makes nutritious, delicious food more accessible for today’s fast-paced lifestyles.