Client Liaison (Remote Position)

Making a difference: Digital Cheetah has provided cutting edge mobile and web volunteer management solutions to some of the largest not-for-profits ( https://www.digitalcheetah.com/clients/ ) in the world for over 23 years. As a remote first organization, we strive to create an exciting, challenging and rewarding work environment. Join a team of dedicated industry veterans with vast experience on the forefront of technology innovation to build software with a purpose. Description: This is a full-time position open for immediate hire. As a member of our implementations team, you will work with external clients and internal team members to make a real difference for leading non-profits throughout the world. Following an agile methodology, you will manage the account relationship with clients through an interactive requirement gathering process, project planning, monitoring project workflow, and managing client expectations and scope. You will have exposure to a wide variety of roles, challenges, and technologies and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement. Remote Position: Our team works remotely using Slack, Zoom, Microsoft Teams, JIRA, Confluence, and other collaboration tools. Job Responsibilities: Facilitate and perform requirements gathering and discovery for new projects. Establish project scope by identifying strategic business objectives; discover and validate business and technical requirements and parameters; obtain input from in-house and client subject-matter experts. Day-to-day project management to ensure on-time delivery by applying Agile theory, practices, and rules in a matrix-managed scrum environment. Build an efficient and trusting scrum environment with an emphasis on problem solving; facilitate discussion, conflict resolution, decision making, and getting the work done without dictating to the team. Mediate with the scrum team and stakeholders to determine the MVP (minimum viable product). Manage internal and external communication, improves transparency, and effectively disseminates information between teams. Implement solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to designated personnel; identifying work process improvements. Assess and resolve project risks; establish and enforce change control processes; track and report on project profit and loss. Assist in removing roadblocks, impediments, and assures work is proceeding according to schedule. Manage client expectations by building relationships; communicating project status and open issues; preparing reports; conducting planning and retrospective meetings; discovering future feature enhancements. Generate development tickets in JIRA for feature requests, bug fixes, and enhancements from our clients to our internal development team. Manage the UAT process with the client including troubleshooting UAT findings and working with appropriate resources to resolve them. Facilitate a seamless handoff to the product support team once a project launches. Maintain scrum artifacts and metrics including velocity, team performance, issues and risks, project profitability plus communication documentation from internal and external stakeholder discussions. Coordinate and lead each of the following sprint ceremonies successfully: Release Planning, Daily Scrum, Sprint Planning, Sprint Demo and Retrospectives. Work with product team and development manager to prioritize the backlog ensuring a healthy product backlog. Provide product advice, best practice consulting, and product demonstrations to clients. Job Qualifications: Client Relationships, General Consulting Skills, Presenting Technical Information, Technical Understanding, Teamwork, Problem Solving. Comfortable using technology and explaining it to others. Creative and efficient troubleshooting and problem-solving skills are a must. Manage time well and handle multiple projects simultaneously. High attention to detail. Flexible and open to learning new things. Solid client communication required. Work well in collaborative team environment. Familiarity with Agile development environment a plus. Apply Online: https://www.digitalcheetah.com/client-liaison/