Customer Service Representative (Hacienda Heights)

SUMMARY Provide front-line support to customers via phone and email in a fast-paced environment. You will manage a high volume of inbound calls on a multi-line system, accurately process orders and adjustments, and coordinate with distribution operations to resolve requests quickly. Ideal for someone with at least 6 months of call center experience and strong computer skills. RESPONSIBILITIES - Respond to customer inquiries through phone and email; document interactions and follow through to resolution. - Enter and update orders, handle substitutions, and process pick-ups and return credits with accuracy. - Triage special requests and coordinate timely solutions. - Partner with teams across the distribution center to support daily operations and priorities. - Maintain service levels and quality metrics in a high-volume queue. - Own ad-hoc projects and additional duties as assigned. - Local applicants only; relocation is not provided. QUALIFICATIONS - High school diploma or GED. - 6+ months of data entry and customer service experience in a busy call center or office setting. - Confident communicator over the phone and in person; strong interpersonal and problem-solving skills. - Team-oriented with excellent computer proficiency and attention to detail. - Ability to successfully complete a post-offer background and drug screen. - 1–2 years in customer service, call center, or a related role (experience within distribution or foodservice is a plus). - Recent experience managing a high-volume, fast-paced call queue. - Familiarity with Cisco or other multi-line phone systems. BENEFITS - Hands-on training with modern call and order systems; cross-department exposure to distribution operations. - Supportive, team-first culture with opportunities to grow into expanded responsibilities. - Health, dental, and vision insurance.