Call Center Representative

TechOp Solutions is seeking   Customer Service Representatives (CSR) with strong listening skills, compassion, and a commitment to excellent service. The CSR will handle inquiries, process and track orders, and provide support via phone, email, and other channels.  Duties: Receive and process orders via phone, fax, mail, email, etc.   Provide courteous and professional support during inbound calls and emails  Maintain records, reports, and quality control documentation   Handle payments orders via approved systems  Guide customers in using the approved systems, including ordering items and updating information  Other duties, as assigned  Requirements Minimum of 2 years’ experience in a customer service environment   Proficient in ordering process CRMs Proficient in communication (oral and written), analytical thinking, and customer service  Minimum of a high school diploma, or equivalent  Proficient in the use of Microsoft Office application  Must be able to pass a typing test  Must be able to obtain and maintain government agency suitability requirements as a condition of employment  Benefits The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $18.56. – $23.65 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract (The application deadline is October 1. This date is tentative and may change with short or no notice.) IND123