Front Desk Coordinator – Society Salon (West Hollywood)

Front Desk Coordinator – Society Salon Part-Time | $19-$21/hr | West Hollywood, CA About Society Welcome to Society, where we celebrate teamwork, creativity, and exceptional service. As we approach our 10-year anniversary, we’re looking for a Front Desk Coordinator who can help elevate our client experience and support our team. If you’re someone who loves connecting with people, thrives in a fast-paced environment, and enjoys being part of a creative, dynamic team, this role is for you. Position Overview The Front Desk Coordinator is the face of Society and the first point of contact for our clients. You’ll be responsible for ensuring that each client feels welcomed, supported, and excited about their experience. You will also play a key role in achieving sales goals, managing appointments, and creating a smooth workflow for the entire salon. Key Responsibilities • Greet and welcome clients with warmth, ensuring a high-quality first impression • Manage salon scheduling, booking appointments, and handling rescheduling or cancellations using Boulevard software • Assist clients in selecting and purchasing retail products, gift cards, and add-on services • Build strong, lasting relationships with clients, ensuring repeat visits and loyalty • Handle phone and email inquiries professionally with prompt responses • Process payments accurately (cash, card transactions, and tips) • Assist in managing retail inventory and display upkeep • Support stylists and management by keeping the front desk and reception area running smoothly • Participate in special events, promotions, and client appreciation activities • Light cleaning duties in the reception and retail areas • Assist with gift card sales, helping to meet monthly sales targets Requirements • Excellent sales, communication, and customer service skills required • Warm, welcoming, and engaging personality • Ability to build strong customer relationships • Goal-oriented with an ability to achieve sales in services, retail, and gift cards • Self-motivated and takes initiative • Ability to learn and use the Boulevard software system • Must be fluent in English and have excellent communication skills via in-person, phone, and email • Strong organizational and multi-tasking skills • Must be able to work under pressure • Must have proficient computer skills • High school diploma or equivalent required • Authorization to work in the United States required • Weekend and rotating shift availability required Perks • Opportunity for growth within Society as we expand and evolve • Professional development and on-the-job training • Employee discounts on salon services and products • A fun, supportive work environment with a tight-knit team • Bonus System: Front desk team members are eligible for performance-based bonuses, awarded for achieving key sales goals in retail products, gift cards, and client bookings. These bonuses are designed to reward high performance and exceptional contribution to the salon’s success. Join Society If you’re passionate about delivering exceptional customer service, achieving sales goals, and want to be part of a salon that values creativity, teamwork, and extraordinary client experiences, we’d love to meet you! To Apply: Email your resume and a brief note about why you’d be a great fit for Society to sam@societysalons.com. We can’t wait to hear from you!