UCM engineers

Role-UCM engineers Location-Austin TX(Hybrid) who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but Ribbon SBC is a gap we are trying to close. Ribbon Session Border Controllers ( SBC ) ▪ Basic understanding of Cisco IP telephony Network Infrastructure. ▪ Good knowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN ▪ Basic understanding of various logs and traces from Collaboration products CUCM, CUC, CUCM IM&P, gateways. ▪ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP ▪ Ability to write scripts / programs in at least one language for example: Python, Java, Perl ▪ Ability to troubleshoot collaboration solutions covering multiple products and features under and drive incidents towards resolution ▪ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. ▪ Excellent written and verbal communication, interpersonal and presentation skills. ▪ Proven planning, prioritization, and organization skills ▪ ITIL Foundation level knowledge