Floor Manager at Quik Dog (Mission Rock)

Overview: The Floor Manager is responsible for leading, training, and motivating the Quik Dog floor team to deliver consistent, exceptional hospitality. This role balances daily operational execution with long-term staff development and guest satisfaction. The Floor Manager supports the GM in maintaining service standards, ensuring smooth communication with the kitchen, and fostering a positive, professional, and inclusive workplace culture. Schedule: This is a full-time, salaried position. The Floor Manager is expected to work five consecutive shifts per week, with regular evening and weekend commitments. Flexibility is required during openings, special events, and periods of high volume. Key Responsibilities: Culture & Leadership - Lead by example in warmth, professionalism, and hospitality - Maintain team morale and a positive, supportive work environment. - Provide mentorship and coaching to floor staff, including servers, bartenders, and support roles. - Uphold company culture and values, ensuring floor staff reflect them in every guest interaction. Hospitality & Service - Oversee daily service operations, ensuring standards are met and exceeded. - Act as floor leader during shifts, addressing guest concerns with professionalism and urgency. - Observe service regularly, giving real-time feedback and recognition to staff. - Coordinate with the GM and kitchen team to ensure seamless food and beverage service. Training & Education - Onboard, train, and continually develop team members. - Maintain and update service training manuals and protocols. - Organize pre-shift meetings, tastings, and ongoing education to keep staff engaged and informed. - Support a “farm system” of developing staff into future supervisors and managers. Operations - Assist GM with scheduling, labor management, and staffing needs. - Oversee cleanliness, organization, and functionality of the floor and bar areas. - Ensure compliance with health, safety, and labor regulations. - Monitor POS systems and ensure accuracy in reporting, comps, and discounts. Finance & Administration - Support GM in controlling operating costs (smallwares, uniforms, supplies). - Ensure accurate cash handling and tip-out procedures. - Track and minimize waste, manage comps, and review labor against budget. Staff Management - Participate in hiring, onboarding, and performance reviews for floor staff. - Document and address disciplinary issues in collaboration with GM and CPO. - Recognize and reward strong performance, while developing growth paths for staff. Guest Experience & Community - Build relationships with regulars and neighbors, ensuring Quik Dog is a welcoming community hub. - Monitor and respond to guest feedback (in person and online platforms). - Support neighborhood and community engagement initiatives. About Quik Dog: Quik Dog is an exciting new concept that spun-off from the acclaimed San Francisco cocktail bar Trick Dog. Quik Dog was originally conceived during the pandemic and built around Trick Dog’s core food items. Now, after a long incubation period, Quik Dog has found its first permanent home in the San Francisco Giants’ new Mission Rock development, just south of the ballpark on McCovey Cove. This location will have a full kitchen and bar that both sports-watching cocktailers and burger-eating families can all enjoy in harmony. The inspiration behind Quik Dog comes from our mission to tap into the craving for the familiar, without sacrificing our creative values. Quik Dog is a modern rendition of the classic burger and hotdog joints from your youth, a casual experience infused with a level of culinary care and innovation that makes it stand out. Opening November 2025. Benefits: 401(k), Health insurance, Paid time off Job Type: Full-time Work Location: In person