Front Desk Associate (Ashland)

Who We Are Since opening its doors in 1984, we at The Winchester Inn believe that cultivating a positive and professional staff gives us the ability to give the level of personal service guests have come to expect and love. We truly believe that good enough is never enough and aim to provide legendary service our guests have told others about for nearly 40 years. If you find yourself a team player, detail oriented, love to host and would like to work in a local, historical inn; read on and send us your resume! Responsibilities -Greeting & Checking In Guests: Welcome customers upon entrance, confirm reservations, identification, walk guests to room and assist with luggage -Guest Services: Act as the point of reference for guests who need assistance or information and attend to their requests, understand customer’s needs and provide them with personalized solutions, respond to complaints and find the appropriate solution -General Correspondence: answering all phone calls and emails to make reservations for the hotel or either restaurant on site, answering general questions, take and distribute messages or mail and redirect calls -Reservation System: Manage online, phone and in-person room reservations using our hotel POS, creating invoices for the gift shop and running reports for all other departments -Department Communication: clear and effective communication between all other departments (housekeeping, kitchen, waitstaff, management, maintenance) regarding scheduling, guest relations, and reservations. -Checking Out Guests: Assisting guests with the check-out process, ensuring accuracy in billing and payment procedures, and addressing any concerns or questions they may have -Opening and Closing: knowing procedures on the opening of the lobby, set up of breakfast service, and fully opening hotel as well as closing down the hotel and setting up staff for success the next day -General Other Responsibilities: keeping the lobby clean and orderly, making sure the gift shop is clean and stocked, keeping an eye on the comings and goings of the inn, intaking liquor and wine orders, serving breakfast if need be, checking rooms for cleanliness, making reservations/arranging taxi services/retrieving information for guests Qualifications: *Please Read Before Applying* -High School Diploma or GED -2 years of experience in a similar capacity within the hotel and lodging industry required -2 years of customer service experience required -1 year of clerical/administrative experience work required -A flexible schedule with ability to work days, evenings, weekends and holidays required -21 years or older (as there may be times you will need to serve alcohol) -Grasp, bend, push or pull heavy loads and lift, carry and/or otherwise move packages, boxes, and luggage up to 25lbs up and down multiple stairs -Excellent computer skills, including experience with the Microsoft Office suite and Google Drive -Reliable transportation to and from work -Must be punctual, with regular and reliable attendance -Business casual dress code. No jeans, no tees, no sneakers! -Ability to perform assigned duties both with and without supervision with detail, speed, and accuracy -Comfortably, clearly & confidently communicating with guests, co-workers between departments, and management. -Detail-oriented with strong multitasking and prioritization skills, ability to handle multiple tasks at once. -Able to follow verbal as well as written instructions. -Honesty and integrity. -Solve practical problems and deal with a variety of ever changing variables -Effectively deal with internal and external guests, both longtime and new guests, some of whom will require high levels of patience, tact, and diplomacy -Works well under the pressure and fast paced environment and handles multiple tasks at once. Job Type: Part-time Pay: From $16 per hour Hours: 16 - 24 hours Holidays Weekends as needed Experience: -Customer service: 1 year (Required) -Clerical: 1 year (Required) -Hospitality: 1 year (Required) Work Location: In person https://docs.google.com/forms/d/e/1FAIpQLSf4N7RZSVSCIXIhW5YiFnmwKEgNXMAr1RAqyGnoQS8cZp4Epw/viewform