Client Development Manager (boston: boston/cambridge/brookline)

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Lovelace Properties is a locally owned property management company doing business since 1996. We currently operate 9 affordable housing properties in Oregon. Lovelace Properties is currently hiring a part-time qualified candidate to help with receptionist and administrative work. Must possess a positive attitude and be able to work with a team, are detail oriented, can multi-task, prioritize duties and can communicate with our residents professionally. Primary responsibilities are answering phones, filing, incoming/outgoing mail, managing supply orders and deliveries. Will help the manager with various tasks throughout the year. Learning the tenant certification process and property management software will be part of the job. Computer skills with Microsoft office programs (Excel, Word and Outlook) are required. A strong internet knowledge is also needed. Education: High School Diploma or GED Must pass a Drug Screening (pre-employment)

We are looking for an office person with experience and proficiency with the following skills and programs. Payroll Inventory management Tax preparation Quickbooks Excel Microsoft 365 Outlook

360 354 5538 Service Writer – RV & Marine Industry (Lynden, WA) – $19–$25/hr (Starting 3 days Part-Time to Full-Time) We’re looking for a knowledgeable and experienced Service Writer with 3 to 5 years of experience in the RV industry to join our RV all-in-one business in Lynden, WA. This is a part-time role to full time, perfect for someone looking to stay active in the RV or Marine Industry service world. Position Details: • Service Writer • Schedule: 3 days/week to start (with potential for full-time) • Pay: $19–$25/hr, DOE • Location: Lynden, WA Job Duties: • Greet customers and gather info about RV or marine service needs • Create and manage service work orders • Coordinate with technicians to ensure timely repairs and accurate estimates • Communicate service updates with customers clearly and professionally • Assist with parts orders and service records • Help maintain clean an organized and efficient service department Requirements: • 3–5 year’s experience in RV or Marine Industry • Strong communication & organizational skills • Service/customer-facing experience (RV/marine) • Basic knowledge of RV/marine systems a plus • Computer literacy and ability to learn service management software Why Join Us? • Supportive, friendly team enviroment • Opportunity to grow your knowledge in the RV and marine industry How to Apply: Send your resume and a brief introduction to management@oceanwestrvm.com or drop it off at our location in Lynden. Available for Online Interviews 360 354 5538

Are you passionate about helping people and creating exceptional customer experiences? We’re looking for a dedicated Customer Service Representative to join our team in Bellingham. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Key Responsibilities: -Answer incoming calls and direct them appropriately or assist customers directly. -Respond promptly to inquiries via online chat and email. -Guide customers through our online store and assist with over-the-counter part sales. -Support the Service Coordinator with booking appointments and outbound calls to schedule maintenance. -Follow up with customers and assist during ridealong opportunities. -Locate parts using vendor resources and assist with general office organization. -Help walk-in clients with questions and product needs. -Refer customers to external companies using our referral list. -Assist the Accounts Coordinator with warranty applications and overflow tasks. -Manage follow-up communications with service and installation customers, ensuring feedback is collected and shared. -Support the Installation Coordinator with scheduling estimates and organizing paperwork. -Contribute to documenting the ideal customer experience and help gamify online reviews with a weekly budget. -Prepare personalized gift baskets for installation customers, including filter information and a link to our online store. -Use ServiceTitan for call tracking and booking efficiency. -Participate in EGIA customer service training and phone script development. -Collaborate with the General Manager to develop procedures for handling dissatisfied customers. What We’re Looking For: -Strong communication and interpersonal skills -Ability to multitask and stay organized -Comfortable with technology and online platforms -A proactive, team-oriented mindset -Customer-first attitude with a desire to go above and beyond -This is a great opportunity to be part of a supportive team that values innovation, customer satisfaction, and continuous improvement. If you’re ready to make a difference and grow with us, we’d love to hear from you! This position comes with competitive pay and benefits! Pay range is $20-25 DOE and Benefits include: Medical, Dental, Vision, Sick Pay, Holiday Pay and more!

Family Care Network is seeking a full-time Patient Accounts Representative to join our team! This position works onsite at our administrative office in the Patient Accounts Department. The schedule is Monday-Friday 8:00am - 5:00pm. The Patient Accounts Representative's primary responsibilities include processing payments, denials and overpayments of accounts in the private or insurance category that is assigned to them in accordance with FCN policies and procedures. Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care. Health Benefits: Two medical plan options Flexible dental coverage, including orthodontia for children and adults Employer-paid Vision coverage for employee and family members Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships Flexible Spending Account (FSA), Healthcare and Dependent Care Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility) Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage) Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire Voluntary Accident and Hospital insurance plans with annual wellness benefits *Eligibility for these benefits depends on your full-time or part-time status. Time Off & Wellness: Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year. PSL accrues at 1 hour per 40 hours worked EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours Retirement: 401(k) plan with employer match, both Traditional and Roth options available 401(k) Profit Sharing Plan Free financial planning guidance to support your retirement goals *Eligibility for these programs is based on your years of service and required payroll hours. Additional Benefits: Eligibility for FCN applicable bonuses Annual uniform allowance for clinical staff Reimbursement of renewal fees for required licensure for clinical staff Essential Functions: -Posts patient payments, miscellaneous insurance and contracted insurance payments and adjustments received though lockbox deposits or received electronically. Provides timely feedback to facilitate accurate claim submission. -Process EOBs according to contractual agreement and in accordance with established FCN policies and procedures. -Review and follows up on aging claims for specific insurance carrier. -Work payment entry status report. -Answer patient, insurance and other billing inquiries. -Generates refunds in accordance with established FCN policies and procedures. -Communicate billing rule updates set by insurance carriers to appropriate individuals (manager, supervisor, team and/or clinic). -Balance payment batches, review and sign off. -Update demographics on patients account as appropriate. Review and corrects billing information on insurance denials. -Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, etc.). -Adheres to assigned work schedule (attendance and punctuality). -Other duties as assigned. Knowledge, Skills & Abilities: -Accurate & efficient keyboarding & data entry. -Accurately performs detailed work (i.e. plan, multitask, organize and prioritize work). -Intermediate computer skills: Health information systems, EMR, MS Word & MS Excel. -Knowledge base in claims processing for medical billing. Working knowledge of Form 1500, CPT and ICD Codes. Calculate accurate payment amounts on insurance. Specialized knowledge of commercial insurance, federal and state billing requirements. -Strong customer service skills. -Knowledge of a medical office practice and medical terminology. -Solve problems, issues and concerns in a professional manner. -Work as part of a team; model a positive work ethic & customer friendly relations. -Prioritize and multitask detailed projects with frequent interruptions. -Establishes good employee relations including conflict resolution. -Discern and maintains confidentiality, in compliance with applicable State & Federal laws (i.e. HIPAA). -Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. Required Education: High school diploma or equivalent. Completion of a medical billing program, or a combination of education and experience in a role demonstrating similar skills and performance requirements. About FCN: As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission. To learn more about the position and to apply, please visit us at: https://www.familycarenetwork.com/careers/ Family Care Network is a Drug-Free, Equal Opportunity Employer.