$26/hour
25 Sudbury St, Boston, MA 02203, USA
We're Details Matter LLC, a growing professional auto detailing company specializing in premium ceramic coatings and protective services. As we expand, we're seeking a dedicated Customer Service Representative to provide exceptional support to our clients. What You'll Do: - Handle inbound customer inquiries via phone, email, and chat - Schedule appointments for detailing services and consultations - Process service bookings and manage customer accounts - Follow up with customers after service completion - Resolve customer concerns and complaints professionally - Maintain accurate customer records in our CRM system - Assist with billing inquiries and payment processing What We're Looking For: - Excellent communication and problem-solving skills - Professional phone manner and customer-focused attitude - Comfortable working 40 hours per week remotely - Strong organizational and multitasking abilities - Basic computer skills and willingness to learn our systems - No prior experience required - we provide full training What We Offer: - $28/hour competitive base pay - Flexible remote work arrangement - Comprehensive training program - Opportunity for growth within an established business - Supportive team environment - Health benefits package About Our Services: - Icon Rocklear® ceramic coatings - Ceramic Pro installations - Paint correction and detailing services - Paint protection film (PPF) Ready to join our quality-focused team? We're looking for someone who shares our commitment to exceptional customer service.