IT Help Desk Technician

Job Title: Online Passport Customer Service Representative Location: Sun Valley (In Office) Employment Type: Full-Time ⸻ About the Role We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience. ⸻ Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a professional and timely manner • Form filling and printing shipping labels • Verify customer information and guide applicants on required documents • Troubleshoot basic technical issues customers may encounter on the portal • Escalate complex cases to the appropriate department when necessary • Maintain accurate records of customer interactions • Deliver excellent service while upholding confidentiality and security standards ⸻ Qualifications • Prior experience in customer service, call center • Strong written and verbal communication skills • Ability to work independently and manage multiple inquiries at once • Basic technical troubleshooting ability (navigating websites, guiding customers through online forms) • Strong attention to detail and organizational skills Plus • Typing speed - 40wpm+ • Photoshop ⸻ Benefits • Competitive hourly pay $18-25 • Flexible scheduling options (weekday and weekend shifts available) • Paid training and ongoing support ⸻ How to Apply Please submit your resume

Who We Are and Why Join Us At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, every day, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are You are a highly skilled data analytics professional with deep expertise in Power BI, Tableau, and advanced analytics. You specialize in transforming complex data into actionable insights, compelling visual narratives, and impactful business reports that support strategic decision-making. With a strong focus on innovation and agility, you thrive in dynamic environments and are passionate about leveraging data and technology to improve access to quality healthcare. Requirements Role’s Responsibilities  Collaborate with developers, engineers, and leadership to design and optimize the Databricks environment, ensuring robust governance, performance monitoring, and continuous improvement through data-driven insights. Gather and synthesize business and technical data requirements; apply best practices to deliver impactful insights and reporting aligned with strategic objectives. Analyze large-scale datasets to uncover trends, patterns, and opportunities for operational and clinical enhancements. Ensure data quality, consistency, and reliability across all analytics and reporting platforms; proactively identify and resolve data gaps or quality issues. Develop and optimize complex SQL queries to support data integration, transformation, and reporting processes. Build and manage scalable data pipelines, leveraging Databricks and Azure-based solutions including Azure Data Factory and Azure API Management. Monitor and troubleshoot data workflows to ensure smooth and efficient operations, providing technical documentation and stakeholder support as needed. Support ad-hoc reporting and data requests with a strong emphasis on accuracy, clarity, and turnaround time. Stay current with industry trends in data analytics, visualization technologies, and evolving healthcare data standards. Perform other related role's responsibilities as assigned. Knowledge, Skills & Abilities Extensive experience in data science, analytics, statistical modeling, and ETL processes. Skilled in managing and interpreting large, complex datasets to generate meaningful business insights. Experienced in Agile engineering methodologies and collaborative development practices. Proficient in Power BI, Tableau, SQL, and Python for data analysis and visualization. Advanced SQL expertise, including writing and optimizing complex queries for performance and scalability. Strong understanding of Azure cloud services and architecture, with hands-on experience in cloud-based data solutions. Practical experience with Databricks and other modern data platforms and cloud data warehouses. Excellent problem-solving abilities and strong attention to detail in both technical and analytical tasks. Effective communicator with proven collaboration skills across technical and non-technical teams. Well-versed in data governance, security principles, and best practices for enterprise data management. Education & Experience Bachelor’s degree in Computer Science, Data Science, or a related field. 3–5 years of professional experience in data analytics, data science, or related roles. Required Technical Skills: Proficient in Power BI, Tableau, and SQL, with working experience in Databricks and Python. Preferred Skills: Familiarity with Azure or AWS, particularly in solving big data challenges; experience with C# and PySpark is a plus. Experience with AI tools is highly desirable. Background in healthcare data or experience within the healthcare industry is a strong advantage. Benefits Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary range for this role is $140,000 - $160,000 commensurate with the candidate's experience. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID

I am a media agent, professional artist, and agent seeking to collaborate with a talented, visionary, and detail-oriented professional photographer who can help enhance my image, presence, and professionalism to the public. This is more than just a job—it’s an opportunity to partner with me in crafting a strong visual identity that reflects excellence, creativity, and credibility. The right photographer will play a key role in capturing images that not only tell my story but also resonate with audiences on a deeper, emotional level. What I’m Looking For: A professional photographer with proven experience in branding, portrait, editorial, or lifestyle photography. Someone who understands how to use photography to elevate public image and reputation. A creative eye with attention to detail, lighting, and styling. Ability to provide direction, editing, and image delivery that align with professional and media standards. Strong portfolio showcasing versatility and artistic vision. Responsibilities: Conduct photoshoots that highlight both professionalism and artistic expression. Collaborate with me to design a cohesive visual strategy for branding, press, and public appearances. Deliver high-quality edited images for media publications, websites, social platforms, and promotional materials. Suggest creative concepts that strengthen my public positioning. Why Apply: If you are a passionate photographer who wants to use your skills to make a lasting impact on how a public figure is seen, this is the opportunity for you. Your work will not just be photographs—it will be the foundation of a powerful personal and professional brand. Compensation: Compensation will be based on experience and the value you bring. How to Apply: Please submit your resume directly to this advertisement.

The Facilities Specialist focuses on helping our customers gain the maximum benefit from their facilities and maintenance operations. In this role, you are to be a subject-matter expert in the areas of asset management, capital planning & forecasting, facility management, and more. Every customer organization is different, so the ideal candidate will have the ability to assess, scope, justify, and deliver each project effectively and efficiently to help both the customer and FMX meet our goals. Responsibilities: As the Facilities Specialist, you will: Communicate with customers and prospects to gain a more thorough understanding of their business needs and document them effectively. Propose new features to FMX’s flagship product, communicate their business value, and show how we will achieve ROI. Prepares assessments and recommendations to help our customers improve their facilities and maintenance operations. Conducts walk-through surveys to assess the condition of mechanical, electrical and plumbing systems, structure and foundations, interiors, common areas, exterior walls, windows, roofs, site work improvements, and more. Interviews property owners, occupants, key site personnel and local government officials to obtain information concerning the subject property’s condition. Reviews repair/improvement cost information, certificate(s) of occupancy, maintenance reports and logs, building and fire department inspection reports, and similar information to determine the condition of the building. Document facility and asset information through photographs, digital data capture, and analysis which includes details about the systems, their conditions, and physical deficiencies to be remedied. Prepares estimated costs to remedy building deficiencies and document alternative approaches. May act as subject matter expert to aid the customer in cost justifications, equipment selection, and other consultative work. Requirements Experience & Qualifications: Bachelor's degree (BA/BS) in architecture, engineering, or construction management or equivalent combination of education and experience. 5-7 years commercial building evaluation or commercial design experience with a general understanding of all building systems: site work, structural, building envelope, and more. Excellent written and verbal communication skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information both verbally and written/presentation form to all audience types. Ability to effectively present technical information to non-technical customers and other parties. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Able to conduct a basic financial analysis. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills. Advanced skills with Microsoft Office Suite Products (Excel, Word, PowerPoint), Google Suite, and all FMX products and related partner or add-on technologies. Excellent time management and organizational skills. Ability to manage multiple, overlapping projects. Ability to travel approximately 50% of the time. Facility Management, Building Engineering, HVAC/Mechanical Technology, Construction, Project Management, or Maintenance Supervision experience is a plus. A match with our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity. The hiring process for this role: Apply! Submit your resume and answers to the application questions below via the Workable portal. Phone screen with HR: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc. Hiring manager conversation: A 60-minute conversation with the hiring manager. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc. Final Panel Interview: A 30-minute panel interview with key teammates that you’ll be working with on a daily basis. Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person. Benefits FMX Benefits and Life at FMX: You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company. Competitive benefits: 100% company-paid health, dental and vision insurance. Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible. You can wear jeans and tees: Feel free to keep it casual, we do.   You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Compensation: This role includes a competitive base salary and a Performance Bonus. 401(k) and medical / dental / vision insurance Other considerations: The candidate for this position can be located anywhere in the US. Company: FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/ Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.

TECHNICIAN FOR RESIDENTAL HEATING AND A/C REPAIR NEED DRIVERS LICENSE HAND TOOLS WORKING ON RESIDENTAL CENTRAL HEATER &A/C EPA CERTIFIED BACK GROUND CHECK REQUIRED 3 YEARS EXPERIENCE TECH 1 YEAR INSTALL EXPERIENCE

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.