Customer Service Engineer for Bell and Howell (Jefferson city)

Qualification & Testing Technician Location: HQ — Vista, California (On Site) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our sites, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. The team at headquarters is in charge of the design and testing of our products and provides support to our sites in the US, Canada, and EU. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a highly detail-oriented Computer Qualification & Testing Technician to join the HQ team. In this role you will be responsible for executing and documenting qualification tests (hardware + software) that measure our products’ performance, reliability, and compatibility, and to verify that they meet the required standards. You’ll work closely with the Product Development and Software & Systems teams to identify issues early and help maintain our product quality and stability. Key Responsibilities Plan, set up, execute, and document hardware qualification tests for devices such as mini-PCs, RAM modules, SSDs, etc. Perform software/firmware compatibility, performance, and stress testing (boot-up, OS installation, firmware upgrades, driver compatibility, etc.) Maintain and follow detailed test procedures; ensure all steps are reproducible and traceable. Log all test results, failures, anomalies; determine root causes when possible. Use diagnostic tools, measurement equipment, and test benches to gather data. Work with Product Development and Software & Systems teams to reproduce issues, verify fixes, and update test suites accordingly. Maintain test hardware, OS images, and software tools, ensuring they are properly versioned. Assist with improving and optimizing test processes, tools, and documentation; suggest enhancements. Participate in design reviews or new product qualification phases. Assist in defining test requirements and criteria with cross-functional teams. Ensure test environment safety, integrity, and cleanliness; manage hardware lifecycle (aging, wear-out, etc.). Requirements Very strong attention to detail; ability to follow and write procedural steps precisely. Solid understanding of computer hardware: mini-PCs, RAM, SSDs, motherboards, storage, etc. Basic computer skills (Google Workspace, MS Office, or similar). Experience with software/firmware: OS installation/setup, firmware flashing/upgrading, driver issues. Ability to do basic troubleshooting when needed and escalate appropriately. Good documentation skills: maintain and update test plans, writing clear reports, logging defects. Experience using test & measurement tools (multimeters, chip flashing tools, perhaps oscilloscopes, or other diagnostic tools is a plus). Ability to manage multiple test setups simultaneously, maintaining consistency. Strong verbal and written communication skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the U.S. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in hardware qualification, reliability testing, or QA in a similar product domain. Familiarity with version control of firmware/software. Experience with automated testing and/or scripting. Knowledge of standard testing tools for SSDs, RAM, thermal/voltage stress, etc. Background in cross-platform OSes (e.g. different Linux distros, Windows) and firmware/BIOS navigation and configurations. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $35 per hour. Opportunities for professional growth: working with multiple teams, exposure to product design, possibly moving into senior test/qualification roles. Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? This role is critical in Protectli’s mission to deliver reliable, high-quality hardware. Qualification & testing help catch and fix issues before customers see them, reduce returns, ensure firmware and OS compatibility, and build confidence in our products. If you take pride in precision, enjoy figuring out how things break (or could), and want to contribute to both hardware and software sides of product quality, this is the place for you.

Product Strategy Leader - Specialty Foods 5-8 years of experience to lead product strategy in the fast-paced food & beverage and consumer-packaged goods (CPG) industry is required Salary is up to $132,000 A Bachelor's degree in a relevant field (Business, Marketing, Food Science, etc) is necessary No remote as this is a 100% onsite position Full-time, permanent W-2 employee Full benefits No relocation Located in the Jefferson, Wisconsin area This full-time, permanent Product Strategy Leader career opportunity is at a rapidly growing manufacturing company that treats its employees exceptionally well. Many employees stay at the employer their entire career. The company is very employee-oriented and family-oriented. Employees are trained well and set up for success. Safety is always a top priority. The duties and responsibilities of the successful candidate should include the following: Lead the end-to-end product lifecycle, from initial concept to successful commercialization and post-launch analysis Translate consumer insights and market trends into compelling product strategies and roadmaps Act as the central hub between cross-functional teams (Operations, Marketing, Sales, and R&D) to ensure seamless alignment and communication Manage all aspects of packaging design and execution, ensuring compliance with regulatory standards Drive product performance by tracking key metrics such as sales, margins, and market share to inform future strategies Requirements The background of the successful candidate must include the following: 5-8 years of product management experience, with demonstrated success leading multiple full product lifecycles Strong knowledge of CPG trends, food safety regulations, and data-driven decision-making Exceptional communication, organizational, and project management skills High proficiency with MS Office (Word, Excel, PowerPoint) and analytical tools A solid work history A US citizen or Green Card holder

Tech Support Specialist We invite you to join our team as a Tech Support Specialist in the merchant services space. This career opportunity will have a Monday-Friday schedule and is located at our office in Studio City. The scheduled hours for this position are 12:30 pm - 9:00 pm, after an initial training period of 2 - 4 weeks. The training period hours are 9:30 am - 6:00 pm. We are looking to hire a full-time employee, someone who is coachable, eager to learn and assist others, and will be with our company for the long term. We are looking for someone ambitious, friendly, optimistic, and always eager to learn and help. IDEAL CANDIDATE: Be an independent self-starter with the ability to prioritize and self-manage Be detail-oriented Be able to offer an excellent customer service experience Have an upbeat optimistic attitude Have reliable transportation to and from work Work great in a team environment Have excellent communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical support to clients by troubleshooting and resolving hardware and software issues. Create and maintain detailed logs of support requests and resolutions. Assist clients with setting up and configuring hardware and software systems. Respond to client inquiries via phone, email, or in person in a timely and professional manner. Collaborate with other team members to ensure technical issues are resolved efficiently. Document technical procedures and user guides for clients. Perform routine maintenance and updates on client systems. Install and configure new technology for clients, including hardware, operating systems, and software. Provide training to clients on new systems and technologies. Stay updated with the latest technology trends and advancements in the industry. Assist with special projects that require technical expertise. Ensure data security and privacy protocols are followed. REQUIREMENTS: Proven experience as a Technical Support Specialist or similar role Strong knowledge of computer hardware, software, and operating systems Excellent problem-solving skills and ability to troubleshoot technical issues Familiarity with remote desktop applications and help desk software Excellent knowledge of MS Office (Word, Excel, etc.) Basic understanding of networking and database management Good command of English both oral and written and customer service skills Great attention to detail High school degree PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

We are a fast-growing technology integration company specializing in smart homes and commercial automation. We are looking for a motivated Technician to join our team. Main tasks include installing wiring, smart devices, and low-voltage systems (audio, video, networking, automation, and access control). Experience with wiring and power tools is required. If you are proactive, responsible, and passionate about technology, this is the place for you. Spanish speakers are welcome. English is important. Having a car is mandatory.

About Black Spectacles  Are you a strategic, customer-focused product manager who can balance big-picture thinking with detailed execution? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that success in product management comes from curiosity, collaboration, and a relentless focus on creating value for customers—and at Black Spectacles, you’ll have all three. We’re seeking a Senior Product Manager to work closely with our CEO to help shape and execute the roadmap for our SaaS-based online learning platform and eLearning products. You’ll play a key role in turning strategy into action, working cross-functionally with Engineering, Learning/Content, Marketing, Sales, and Customer Success to deliver products that have measurable impact for customers and drive business growth. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Thrives on balancing customer needs, business priorities, and product execution. Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As a Senior Product Manager, you’ll own major areas of our SaaS-based online learning platform and eLearning products. You’ll translate strategic direction into actionable product plans, oversee backlogs, and guide cross-functional execution to deliver high-quality releases. You’ll work closely with Engineering, Learning/Content, Marketing, Sales, and Customer Success to ensure product decisions align with customer needs, market opportunities, and business goals. We offer a competitive base salary of $115,000 to $150,000, commensurate with experience and qualifications. Responsibilities Product Strategy & Roadmap Translate company vision and strategy into product initiatives and features. Research industry trends and customer insights to identify opportunities for innovation and growth. Develop, prioritize, and maintain the product roadmap in collaboration with stakeholders. Requirements & Documentation Define product requirements, user stories, and acceptance criteria using JIRA and related tools. Collaborate with design and engineering to scope features and ensure alignment with customer needs. Execution & Delivery Partner with Engineering and QA to ensure timely, high-quality product releases. Collaborate with Marketing and Sales to coordinate product launches, communications, and go-to-market strategies. Incorporate feedback from Customer Success and end users to drive continuous product improvement. Cross-Team Collaboration Work closely with Product, Engineering, Learning/Content, Marketing, Sales, and Customer Success teams. Ensure alignment on priorities, timelines, and success metrics. Serve as a strong advocate for the customer while balancing business needs. Mentor and coach early career product team members, providing guidance on product discovery, backlog management, and best practices. Requirements Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience. 12+ years of professional experience, with 8+ years in product management roles. Proven success managing SaaS-based products, ideally in online learning or related industries. Strong track record of delivering customer and business impact through product innovation. Experience collaborating across cross-functional teams, including Engineering, Content, Sales, and Customer Success. Skilled in customer discovery, research, and analytics, with the ability to translate insights into product decisions. Proficient with product analytics tools (e.g., Mixpanel, Amplitude, GA) to guide decisions and measure outcomes. Excellent communication and collaboration skills, able to influence stakeholders and drive execution. Experience mentoring or coaching product team members is a plus. Ability to travel quarterly for in-person meetings and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.