IT Operations Manager (boston: northwest/merrimack)

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Desktop Support Technician I Hourly w/Full Benefits Location: Seattle's Children Hospital ***To Apply: Please email me your resume and I will be in contact with you *** Salary Range: $21.00 To $24.00 Hourly Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: Deployments of new computer hardware or moves, and existing computer operating system upgrades Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Remote and basic desk-side technical support including remote control of end-users’ devices Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications Working independently to troubleshoot all support requests and follow escalation policies Participating in testing, documentation, and implementation of assigned projects Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments Some projects may involve travel to sites throughout the state, and/or nationwide Competencies: Organization Skills Teamwork Capacity Initiative Communication Proficiency Multi-tasking Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments. Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 50lbs across the building and/or to other offsite buildings for various project needs. Must be able to stand for long periods of time. Take equipment on and off shelves repeatedly. Working around and under desks. Climb several flights of stairs. Must be able to walk frequently for extended periods of time. Required Education and Experience: High School Diploma 1 - 3 Years of Experience Qualifications: (We are willing to speak with people who are tech savvy without any professional experience) Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including: MS Office, and other software application setups, upgrades, and troubleshooting Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus Superior customer service skills. Excellent verbal, written, and interpersonal skills Experience working in a hospital environment is desired AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus An A+, MCP, and/or MCDST Certification desired (but not required) WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed) This position will require a detailed background check. We also require drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

design oriented architect needs a couple of hours of assist from a young tech person to update phone/laptop connections

Job Title: Mobile Device Repair Technician (Subcontractor) Location: 2712 Auburn Way N, Auburn, WA 98002 Company: S&S Best Sales Job Type: Subcontractor (Hourly or Per Device Repair) Pay: $20 - $25 per hour or by device repair About Us:S&S Best Sales provides high-quality mobile device repair services. We are passionate about technology and dedicated to excellent customer service. Responsibilities: • Replace/repair screens, batteries, charging ports, and buttons. • Clean devices and remove dust or moisture. • Disassemble and reassemble mobile devices. • Conduct soldering/microsoldering for small repairs. • Diagnose issues and provide solutions. Qualifications: • Experience in mobile device repair preferred. • Proficient in soldering techniques. • Strong problem-solving and customer service skills. • High school diploma or equivalent. •

We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html

MSP L3 Remote Desktop Support Technician Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components. Good Knowledge of RMM tools - Datto and Huntress Familiar with ConnectWise, RMM Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred Strong documentation skills and providing exceptional service to clients If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you. Best, All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.