*We're Hiring! Need A Loan Servicing Administrator* (santa rosa)

Hello, We are expanding and are looking for someone who is: - Willing to work in the office full-time, 40 hours a week (NOT a remote position!). - Comfortable speaking with clients and skillfully addressing any uncomfortable issues that may arise. - Genuinely happy & cheerful in life. - Is happy to deal with administrative duties including excels, database updates, filling out forms, tracing back information as needed, etc. - Has expertise in the field of mortgage/loan servicing. - Values being part of a team that finds joy in their work, takes pride in providing excellent customer service, collaborates closely and is focused on expanding the company’s successes & growth. If you have the above qualities and skills, I invite you to apply to join our team as the Loan Servicing Administrator! About This Role: This is a full-time, in-office position - no remote work offered. A Servicing Administrator plays a crucial support role, executing administrative tasks related to the maintenance and processing of loans after they have been funded. This position ensures that all aspects of loan servicing are handled efficiently and accurately, as well exemplifies a caring & professional attitude with an ability to communicate well with private lenders, borrowers and team members. NOTE: There is good training process which is done to groove you in to your responsibilities! Hours: This position is IN OFFICE ONLY – NOT a remote position or hybrid. Full-time, 40-hour week from 8:30 am to 4:30 pm with a paid 30 min lunch break, and 2 available 10-min breaks during the day, Monday – Friday. Qualifications: • Minimally 1-2 years experience in the field of Loan Servicing ideally, otherwise Loan Processing, Escrow/Title or mortgage industries. • Problem-solving abilities and attention to detail. • Proficient in Microsoft Office Suite (excel, word docs, outlook email platform, etc.). • Comfortability with calling clients and potentially discussing life & financial difficulties. Pay Rate: $27 - $29 an hour, depending on experience and proven production. Essential Responsibilities: 1. New loans swiftly boarded with all required servicing agreements in place. 2. Loans exceptionally serviced with a happy investor. 3. Borrowers meeting their payment obligations. 4. All databases and loan servicing hard copy files maintained current. Key Duties Include: 1. Individual Loan Servicing Account Maintenance. 2. Handle Borrower & Lender Inquiries. 3. Oversee Monthly Payments Process. 4. Delinquency Tracking & Default Management. 5. Record Keeping, Document & Required Reporting Preparation. Details of each of the above duties are as follows: Account Management 1. Account Maintenance: Perform routine updates and adjustments to loan accounts to ensure accuracy in terms of payment schedules, interest rates, and balance adjustments. 2. Payment Processing: Overseeing payments received from borrowers, including setting up and managing automatic payment systems. 3. Borrower & Lender Inquiries: Respond to inquiries from borrowers and/or lenders regarding their loan status, payment issues, and any other concerns they might have. 4. Issue Resolution: Address and resolve any issues or discrepancies in loan accounts, ensuring prompt and accurate resolutions. 5. Communication & Coordination: Liaise with other departments (Processing, collections, compliance, Escrow, Insurance Agents, etc.) to ensure cohesive operations and effective communication regarding loan servicing matters. 6. Delinquency Tracking: Monitor loans for signs of delinquency and take appropriate action according to company policies. 7. Default Management: Coordinate efforts with the collections team for loans in default, facilitating recovery strategies and maintaining communication with affected borrowers. Document Management, Compliance and Reporting 1. Record Keeping: Maintain accurate and up-to-date records of all transactions & communications. 2. Document Preparation & Review: Prepare & review loan-related documents, such a release letters, payoff statements, set up forms, etc 3. Regulatory Compliance: Ensure all loan servicing activities comply with relevant laws & regulations. 4. Reporting: Assist in the preparation of reports related to loan servicing activities, 5. compliance audits, and portfolio analysis. Continuous Improvement 1. Training and Development: Participate in training sessions to stay updated on new servicing technologies, compliance requirements, and best practices in loan servicing and administration. Language Skills: Must speak English. Proficiency in written and verbal communication skills in English is essential. Must be understanding and empathetic in the most sensitive situations, handling borrowers with class and dignity. The ability to convey complex ideas clearly and concisely, as well as to adapt communication styles to different audiences (internal and public facing) is critical for ensuring successful collaboration. Physical Requirements: Ability to sit and stand for extended periods. Capability to lift and carry up to 25 pounds. Work Environment: Shared work environment. Non-Exempt position Contact: Ready to join an up-beat team who’s passionate about providing exceptional servicing to clients? Apply today and become part of a team that values innovation, collaboration, and excellence!