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Customer Service Representative (petaluma)

$20

1524 McGregor Ave, Petaluma, CA 94954, USA

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Description

Eden Botanicals specializes in wholesale essential oils, CO2 extracts, absolutes and organic botanical extracts. We pride ourselves in outstanding service, and are looking for a dedicated customer service representative to give exceptional support to our valued customers and work cross functionally with multiple team members and departments. JOB RESPONSIBILITIES Customer Service: • Promptly answer customer inquiries via phone and email. • Work with team to give best in class service. • Track order shipments and follow up with customers. • Process customer returns. • Help resolve order related questions and issues; understand when to seek out additional information. • Dispatch customer inquiries to proper departments (ie, shipping, advanced aromatherapy) • Input customer phone orders, and update customer records, as needed. Admin Support: • Greet visitors and maintain organization of the front lobby and conference room. • File documents, as needed. • Maintain customer complaint and return logs. • Help with product labeling and basic production assembly, as needed. REQUIRED SKILLS • Strong organizational skills. • Proactive problem solver. • Detail oriented and ability to focus with multiple distractions. • Excellent phone and writing skills. • Enjoy interacting with customers. • Team player with a friendly demeanor. • Must be ok with working in an environment with the scent of essential oils and natural fragrance. NICE TO HAVE • Understanding of Microsoft Office and experience with navigating customer databases. • A passion for natural products and/or knowledge of aromatherapy, natural perfumery or botanical ingredients a plus. WHAT WE OFFER • Health and dental benefits, 100% paid by Eden Botanicals. • 401(k) after three months of employment. • Paid time off, accruing after three-month probationary period, plus six major holidays paid. • 50% off Eden Botanicals product purchases. • A fun and supportive environment. This is an entry-level position working onsite in our Petaluma offices, 9am to 5pm, Monday through Friday. Hourly pay: $20

Source:  craigslist View Original Post

Location
1524 McGregor Ave, Petaluma, CA 94954, USA
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