Customer Service Representative - STL (O'Fallon, IL)

ABOUT US As the leader in classic car consignment and sales, Gateway Classic Cars is continuing our growth and expansion trajectory. We are seeking dynamic and results-oriented candidates to join our team. We have multiple showrooms around the US, with more to come! Are you passionate about classic cars and dream of working in a dynamic, friendly environment where you can share that passion with others? Check out our open positions and let us hear from you! DESCRIPTION We are looking for a friendly and dedicated Customer Service Representative to join our team! As the first point of contact for our company, you will provide exceptional service to our valued customers, assisting them with their inquiries and ensuring their needs are met. Your role will involve communicating with customers via phone, email, and chat, making each interaction a positive experience. We believe in fostering a positive and inclusive environment, where your ideas are valued, and your career aspirations are supported. Whether you are a seasoned customer service professional or someone looking to start their career in the automotive field, we welcome individuals who are eager to learn and grow with us. If you have a friendly demeanor, a passion for excellent service, and an interest in cars, we would love to hear from you! RESPONSIBILITIES • Provide excellent customer service in a friendly and professional manner • Answer customer inquiries via phone, email, and chat with a focus on minimizing lead response times • Educate customers on our offerings and assist with product selection • Add and update customer interactions in our CRM keeping records current • Respond promptly and professionally to missed calls and voicemails • Maintain constant communication with the Inbound Sales Team to ensure that leads are promptly and properly handed off • Other duties as assigned by management REQUIREMENTS • High school diploma or equivalent • Proven experience in customer service or a related field; experience in the automotive industry is a plus • Excellent verbal and written communication skills • Friendly and approachable personality with strong interpersonal skills • Strong attention to detail • Proficient with computers HOURS Scheduled working hours are from 8:00am-5:00 pm. PAY $18.00 – 21.00 per hour BENEFITS • 401(k) • 401(k) matching • Paid Basic Life and AD&D Insurance • Medical Insurance • HSA Qualified Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Paid Holidays, Vacation, Sick, and Birthday • Paid Short-Term and Long-Term Disability • Paid training • Parental leave HOW TO APPLY All applicants are required to apply online through our application system at… https://workforcenow.cloud.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c517baa-c3df-4f9a-8c52-1396b1cc7d97&ccId=19000101_000001&lang=en_US NO PHONE CALLS OR WALK-INS PLEASE