API Kong Engineer

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  Overview: We are seeking a skilled Senior Embedded Software Engineer to design, develop, and optimize enterprise networking products such as routers, access points and so on. In this hands-on role, you will collaborate closely with cross-functional teams to bring features from concept to completion, ensuring high standards of performance, reliability, and safety. You will be involved in every stage of the product life cycle, including development, manufacture, and maintenance and so on. Key Responsibilities: Design, develop, and maintain software systems for embedded network devices. Design and integrate network solutions into overall architecture and hardware design across multiple platforms Responsible for device driver development and maintenance, such as Flash, Wi-Fi, wired network etc. Design and development of features in the area of L2/Bridging/L3/Routing for the network devices. Implement, maintain, troubleshoot, and improve manufacturing processes, including maintaining flow charts, develop manufacture software, identify and fix issues, and make improvements and so on.  Work closely with hardware team to deliver high quality products. ·Responsible for design and development review of software systems. Responsible for identifying and fixing bugs prior to software release. Write clean, maintainable, and well-documented code. Implement software features of high quality and on schedule. Collaborate seamlessly with cross-functional teams, including designers, product managers, and QA engineers, to deliver unparalleled user experiences. Provide technical leadership, mentorship, and guidance to junior team members, fostering a collaborative and high-performing environment. Conduct meticulous code reviews and provide mentorship to junior developers, ensuring strict adherence to coding standards and industry best practices. Requirements Bachelor’s degree in computer science, Software Engineering, or a related field. Minimum of 5 years of related experience. Proficiency in embedded software programming skills with C/C++ language. Experience with embedded Linux kernel and application development. Experience with audio/video encoding, motor controls software development. Proficiency in ONVIF, RTCP, RTSP application development. Knowledge of network technology including NAT, TCP, UDP, IPv4, IPv6, HTTP etc. Experience in analyzing crash logs, stack trace, faults by utilizing basic debugging techniques Experience with version control systems (e.g., Git). Highly motivated, positive, detail oriented and responsible. Preferred Qualifications: Experience with designing and delivering storage software modules. The storage device may be a TF card, hard disk (SSD/HDD/HHD), NAS, and so on. Deep knowledge of Linux kernel internals (process scheduler, concurrency, synchronization, memory allocation, file systems). Knowledge of wireless communication protocols, e.g. 802.11a/b/g/n/ac/ax/be. Benefits Salary range: $140,000 - $200,000 Free snacks and drinks, and provided lunch on Fridays Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Non-exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

About Us: Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. Overview: We are seeking a Junior Embedded System Software Engineer (Smart Home) to design, develop, and optimize firmware for smart home products like Smart IP cameras, Smart Doorbells, etc. In this hands-on role, you will work closely with cross-functional teams to take features from concept to completion, ensuring high performance, reliability, and safety. You will be engaged in all stages of the development process, from chipset bring-up and SDK integration to new feature implementation. The software development work typically involves SoC chipsets running Linux and MCU subsystems operating in an RTOS environment. Key Responsibilities: Work with cross-functional teams to define system requirements and design effective solutions for smart home products. Participate in the software development process from initial design through production for TP-Link smart home devices. Write, debug, and test embedded software using C/C++ and other relevant programming languages. Bring up chip SDKs and integrate third-party features using cross-compiling techniques. Design and develop core modules such as audio/video transmission, control, connectivity, networking, and storage for smart home products. Work with Wi-Fi, Bluetooth BR/EDR/BLE protocols, and network stacks such as TCP/IP, Thread, BLE Mesh for diverse use cases. Troubleshoot and resolve complex issues in embedded systems to maintain product performance. Conduct unit tests, integration tests, and system validation. Ensure software meets performance, reliability, and security standards, including protocols to safeguard against vulnerabilities. Optimize code to meet requirements for performance, memory, and power efficiency. Produce technical documentation, including design specifications, software architecture, and user manuals. Work with external vendors and partners to integrate hardware and software components seamlessly. Adapt third-party platform SDKs and develop related use cases, such as Amazon, HomeKit, and Matter. Ensure product readiness for production by developing manufacturing tools, facilitating certifications, and providing on-site support as required. Investigate and address customer-reported issues, implementing firmware updates to enhance performance and resolve issues. Stay updated on trends in embedded systems, IoT, and connectivity protocols to continuously enhance product features and performance. Mentor and guide recent graduates, offering technical leadership and sharing best practices through code reviews and team collaboration. Requirements Required Qualifications: Bachelor's degree in computer science, Electrical Engineering, or a related field. 2+years of experience working with embedded software. Proficiency in embedded software programming using C/C++, with a strong understanding of coding best practices. Familiarity with embedded operating systems (e.g., RTOS, Linux) and real-time system design. Experience with hardware interfaces such as UART, SPI, I2C, and GPIO. Experience with network and security protocols in embedded systems (e.g., HTTP, MQTT, TLS). Understanding of software development life cycle, including version control, unit testing, and continuous integration. Strong problem-solving skills and attention to detail. Ability to work independently and within a team in a fast-paced environment. Preferred Qualifications: Experience with consumer electronics products software development, such as Smart IP cameras, Smart Doorbells, etc. Hands-on experience with SoC bring-up and integration. Knowledge of wireless communication protocols, such as Wi-Fi and BLE. Experience in video and audio encoding (AVC, HEVC, OPUS, etc) and streaming (WebRTC, RTP, RTSP, etc.) technologies. Proven experience in designing and developing core software modules. Strong communication, interpersonal, and project leadership skills. Ability to quickly adapt to new technologies and frameworks. Benefits Salary range: $100,000 - $140,000 Free snacks and drinks, and provided lunch on Fridays Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

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ABOUT US: Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  KEY RESPONSIBILITIES Develop and maintain the Big Data Platform by performing data cleansing, data warehouse modeling, and report development on large datasets. Collaborate with cross-functional teams to provide actionable insights for decision-making. Manage the operation and administration of the Big Data Platform, including system deployment, task scheduling, proactive monitoring, and alerting to ensure stability and security. Handle data collection and integration tasks, including ETL development, data de-identification, and managing data security. Provide support for other departments by processing data, writing queries, developing solutions, performing statistical analysis, and generating reports. Troubleshoot and resolve critical issues, conduct fault diagnosis, and optimize system performance. Requirements REQUIRED QUALIFICATIONS Bachelor’s degree or higher in Computer Science or a related field, with at least three years of experience maintaining a Big Data platform. Strong understanding of Big Data technologies such as Hadoop, Flink, Spark, Hive, HBase, and Airflow, with proven expertise in Big Data development and performance optimization. Familiarity with Big Data OLAP tools like Kylin, Impala, and ClickHouse, as well as experience in data warehouse design, data modeling, and report generation. Proficiency in Linux development environments and Python programming. Excellent communication, collaboration, and teamwork skills, with a proactive attitude and a strong sense of responsibility. PREFERRED QUALIFICAITONS Experience with cloud-based deployments, particularly AWS EMR, with familiarity in other cloud platforms being a plus. Proficiency in additional languages such as Java or Scala is a plus. Benefits Salary Range: $150,000 - $180,000 Free snacks and drinks, and provided lunch on Fridays Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

We will train you on installation and how to troubleshoot our product in-house. This position is approximately 50 % customer support 40 % customer service and order taking 10% product assembly/repair/installation etc Office hours 9:00am - 6:00pm. Office is located in brooklyn (11228) flushing 11357 or Staten island 10309 Position Responsibilities will include: - 40 % customer service and order taking inculding talking to customer about new prodcuts and checkout customer - Basic troubleshooting/support of our software on our customer's computer and of our products both in-house and via remote software sessions. - repair, assembling/packing new units for sale, install and configuring software on new units and managing part inventory. Job Type: Full-time