Do you want to make a real difference in people's lives? At Roadside Protect, our Customer Service Representatives play a vital role in helping stranded motorists get the help they need. This isn't just a job; it's a chance to be the calm voice on the other end of the line when it matters most. 📍 Location: On-site in Itasca, IL 💰 Pay: $18/hour, paid weekly 📅 Availability: Full-time shifts available — Monday through Sunday coverage needed Temp to hire opportunity based on performance and attendance 🕒 Current Shifts Open: Full-Time: 7:00AM-3:30PM or 8:00AM:4:30PM Everyone works one weekend shift. What You'll Do You'll be the first point of contact for customers facing a variety of roadside problems. Your main goal is to listen with empathy, gather key details, and use our tools and systems to dispatch the right assistance. While most calls are for roadside help, you will also handle other service requests, including repair approvals, rental car assistance, and insurance claims. What We're Looking For The ideal candidate is someone who is: • Empathetic: You can connect with people and understand their urgent situation. • Detail-Oriented: You can accurately identify and apply different client coverages. • Problem-Solver: You are keen on finding solutions and taking ownership of your work. • Tech-Savvy: You're comfortable with various online applications and systems. Perks & Pay • Competitive Pay: Starting at $18.00/hour • Comprehensive Training: We provide thorough, in-office training to get you up to speed on our systems and procedures. • Great Work Environment: Enjoy our newly renovated office with an onsite gym, massage chairs, a spacious lunchroom, and a fun, supportive atmosphere. • Convenient Location: Our office is easy to get to with direct highway access. If you're looking for a fast-paced and rewarding job where you can truly make a difference, we encourage you to apply today!