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Negotiable Salary
Novo Holdings
San Francisco, CA, USA
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ShareNovo Holdings is seeking a Global IT Relationship Specialist to join the Global IT team in the San Francisco office. Are you ready to play a key role in enhancing our global IT services and driving collaboration between our investment teams in San Francisco and Boston and the Global IT organization? Do you possess the interpersonal skills to navigate complex stakeholder landscapes, the structured approach to execute tasks efficiently, and the insight to translate business needs, goals and challenges into technological improvements? If so, this could be the ideal role for you! As the Global IT Relationship Specialist based in San Francisco, you will become an essential member of the Global IT team. You will work closely with colleagues in San Francisco, Boston and Copenhagen, ensuring the development and delivery of IT services to meet both current and future business requirements. Acting as the primary contact between the Global IT organization in Copenhagen and the San Francisco office, you will manage global IT services delivered to the San Francisco and Boston colleagues. In this role, you will oversee daily IT operations, lead change initiatives, promote technology adoption, and ensure compliance with global IT standards. Key responsibilities: Build and nurture the relationship between the San Francisco and Boston investment teams and the Global IT organization (based in Copenhagen) in the role of primary liaison Identify business needs, goals, and challenges, translating them into improvements Manage relevant global and local IT vendors and contracts Ensure the delivery of high-quality and continuously improving global IT service and support Lead and support global IT projects and enhancement initiatives Handle a wide range of IT-related tasks, such as IT communication, escalations, employee training and tutorials Collaborate and coordinate with international colleagues, external partners and suppliers Travel requirements: Occasional travel to the Boston and Copenhagen offices will be required. Novo Holdings does not accept unsolicited resumes from recruiters or employment agencies. Any resumes submitted without a prior written agreement will be considered property of Novo Holdings, and no fee will be paid in the event of a hire. Requirements Bachelor’s or master’s degree in a technical field 1-5 years of professional experience in IT, management consultancy, or similar Excellent stakeholder management and strong interpersonal skills Ability to communicate effectively across all levels in the organization Additional qualifications that will set you apart: Experience in managing international IT services and vendors Experience with IT operations standards, best practices, methodologies, and processes Experience from an international organization with an outsourced IT environment Benefits Medical and dental, retirement, 5 months of parental leave regardless of gender, commuting reimbursement, One Medical membership, fitness reimbursement, family planning benefits, home internet reimbursement, daily catered lunches, generous PTO and holiday time.
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Santa Clara, CA, USA