Customer Success Manager

Position Overview maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare -- helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves. What You'll Do: Own a sizable book of business with some of maxRTE's largest hospital and health system clients -- you will be goaled on retaining and growing these relationships Identify expansion opportunities and successfully drive upsell and cross-sell Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach within 24 hours Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders Partner with our Operations Analyst team to: Successfully onboard new clients Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes Monitor customer usage data to extract insights about client health and troubleshoot issues Set up, maintain, and update configurations in our software platform to meet the needs of each client Running test file / proof of concepts for prospective and existing clients Become a product expert in all facets of maxRTE Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap Requirements Who You Are: You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus. You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment. Experience with complex healthcare systems, such as Epic, is strongly preferred. You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem. You’re comfortable developing customer success strategies using data-driven insights. You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike. You can lead technical and/or software integrations and own customer-facing documentation. You can manage complex projects from inception to execution to KPI measurement. You provide frequent, clear and concise written and verbal communication. You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission. Benefits maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer: Competitive salary + bonus Other perks & stipends for remote working Team bonding and 2x annual off-site events Unlimited paid time off Dental, Vision, Health and Life Insurance About Us maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work. maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

Location: New York, NY 10004 Status: Full Time Pay Rate: $17 Bilingual Candidates: Spanish, Mandarin, Bengala, HIndi, Cantonese, Russian, Punjabi, Arabic, Urdu Notes: Temporary position (13 weeks), possibility to be extended depending on performance. PLEASE ATTACH AN UPDATED RESUME TO YOUR APPLICATION Job Description: -Develop working relationships with customers and monitor engagement and progress. -Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility. -Conduct workshops and other training related services for customers. -Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. -Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs). -Follow up with customers to ensure that their needs are met, and questions and concerns are resolved. -Interact with other team members to provide expertise and assistance in resolving participant issues. -Maintain accurate and timely case notes on all customer contacts and document activities. -Share information about outreach and engagement efforts with project staff. -Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

Company Background eVisit, headquartered in Mesa, AZ, is a Digital Health & Telemedicine company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields. Customer Success Manager As a member of the Customer Success Organization, the Customer Success Manager will be responsible for managing the customer’s lifecycle journey, positioning him/herself as a partner and trusted advisor to the customer. The CSM is the primary point of contact to the customer and is responsible for helping a customer connect their vision to tangible outcomes. About You: You are passionate about technology and its potential to positively impact everyone’s access to higher quality, more convenient healthcare. You thrive in a highly-collaborative environment and are motivated by working with other high-performers. You find creative ways to engage with customers, build relationships, and influence the organizational process. You’re dedicated to professional development and personal growth You’ve built relationships that you can leverage to grow the account and the company together. Requirements Define and optimize customer journey to facilitate customer ROI Attainment Create and Manage a Success Plan for customers in your assigned segment Define and oversee lifecycle processes/touch points Identify opportunities for continuous improvement Manage and lead the Customer Executive Business Review Process for customers assigned to your segment. Drive value for customers Engage with customers to drive software adoption. Demonstrate and promote new products, enhancements, and updates. Support assigned accounts to drive product adoption and ensure they leverage the solution to achieve full business value Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement Provide targeted software training to Customers as needed Actively manage customer health to keep customers engaged in the platform and adopting each new feature. Be a trusted advisor to customers, driving product usage Identify ways to increase client usage, identifying processes, best practice, and workflows within the organization to better leverage product solutions. Drive alignment with Renewals & Upsell and Sales Engage in the renewal process with clients within your segment; proactively driving the retention rate of our customers Forecast retention, expansion, and new product offerings for assigned accounts by utilizing Key metrics Own tracking and reporting for key business and growth metrics including churn by segment, upsell by segment, and overall renewal cohort customer health. Prioritize resources using a data-driven approach focusing on at-risk scenarios and expansion opportunities Provide quarterly account status reports and action plans for identified customers Make data-informed decisions Qualifications Bachelor's degree or equivalent practical experience required, MBA preferred. 3+ years of experience as a Customer Success Manager, Account Manager, Business Development Manager, or Similar. Experience managing renewal conversations and renewing existing agreements within a Saas application lifecycle. Experience in business strategy consultation; advising and driving strategy at the Executive level of growth-focused organizations. Strong financial acumen and business sense. Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data, and industry. You learn technology quickly and navigate it with ease. Ability to travel 10% of time in US Benefits Competitive salary Great benefits package including medical, dental, vision, HSA & FSA plans 401(k) Generous PTO plan, plus 12 paid national holidays Fun, collaborative environment where the company is working to define the future of telemedicine Excellent opportunity for professional growth

Seeking Assistant manager for food retail store on the east side of Manhattan. Seniors welcomed, Fax Resume to 212-772-8436

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey, and Japan. We develop sports analytics products that are data-driven, portable, and easy to use—empowering athletes at every level to measure, understand, and elevate their game. From Major League Baseball pitchers to tour-level golfers, Rapsodo technology is trusted by coaches and players around the world to drive performance. We are innovative, focused, and growing fast. We are looking for team players who will stop at nothing to deliver meaningful impact—as part of a global, high-performing team. As a Customer Success Manager at Rapsodo, you will be responsible for the full customer lifecycle for our Business-to-Business customers—from onboarding through to renewal. You will play a key role in ensuring successful product adoption, delivering customer value, and building trusted, long-term relationships. You will also serve as the internal voice of the customer—collaborating cross-functionally to continually enhance the customer experience. What You Will Do Customer Onboarding Lead the onboarding of new Diamond Sports / Golf B2B customers, including implementation, training, and setup Ensure a smooth handover from Sales and a confident start to the customer journey Lifecycle Management Proactively manage customer relationships, driving adoption, usage, and product impact Serve as a trusted advisor and point of contact throughout the customer’s journey Renewals & Retention Own the renewal process, ensuring continued value delivery and identifying risks early Work to increase retention through engagement and proactive issue resolution Customer Health & Insights Monitor usage, engagement, and satisfaction metrics Run targeted plays for at-risk customers and use insights to improve outcomes Customer Advocacy & Feedback Act as the internal advocate for our customers Gather feedback and partner with Product and Engineering to improve usability and performance Enablement & Education Deliver training sessions, webinars, and resources that help customers maximize value Ensure teams are set up to succeed with the tools and features available to them Cross-Functional Collaboration Partner with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience Participate in internal initiatives to improve CS programs and processes Program Contributions Take ownership of ongoing initiatives such as onboarding improvements, usage campaigns, and feedback loops Data-Driven Impact Track KPIs, measure engagement and retention, and use insights to drive continuous improvement Requirements 3–5 years of experience in a SaaS-based Customer Success or Account Management role Proven experience managing customer relationships, renewals, and driving adoption Comfortable with Customer Success platforms such as Zendesk, Gainsight, HubSpot, Salesforce, or equivalent Strong written and verbal communication skills Excellent relationship management and customer-facing presence Highly organized, proactive, and solution-oriented Comfortable working with technology products and learning new systems quickly Able to work across time zones and collaborate with global teams

Position Overview: Russo’s Hospitality Group is looking to hire skilled full-time and part-time Cooks to join our culinary team. The ideal candidate should be someone with at least 2 years of experience working as a cook, in a catering or restaurant setting. The individual should be detailed oriented and have the ability to work efficiently in a fast-paced kitchen environment. A strong background in authentic Italian cuisine is essential, as our menu reflects a deep appreciation for traditional Italian specialties. Responsibilities Include: *Prepare and cook food items according to established recipes and standards *Ensure that all food items are prepared and presented with attention to detail *Maintain cleanliness and organization in the kitchen area *Follow all food safety and sanitation guidelines at all times *Work well with team members to ensure smooth operation of the kitchen Qualifications: *Knowledge of basic cooking techniques and food handling procedures *Ability to work efficiently in a fast-paced environment *Strong communication and teamwork skills *Fluent English (Spanish is a plus) Benefits: Paid time off per NYS Guidelines Job: Full- and Part-Time positions available Schedule: includes weekdays, weekends, holidays Salary: $20 - $22 per hour (commensurate with experience) Able Reliably commute or planning to relocate before starting work (Required) Physical Demands: While performing the duties of this position, the employee is regularly required to stand and walk up and down stairs the entire shift 6+ hours. fast-paced Kitchen work environment. How to Apply: Please submit your resume MUST BE AUTHORIZE TO WORK IN THE US. Russo's On The Bay We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. I understand that failure to reveal any prior employer or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or its' subsidiaries.