Belmont Management & Support Job Listings

Customer Success Manager63393495279361120

Zifo

Customer Success Manager

San Francisco, CA, USA

Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers. Responsibilities: Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products. Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies Identify and propose Value Adds, means to realize and ROI for the customer Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio Ensure Zifo’s ongoing business with customers are renewed as appropriate Be accountable for steering committee meetings and presentations with customer leadership Provide insights into industry trends and share consultative inputs with customers Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence Requirements 8+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 5+ years of consulting experience for Life Sciences Strong project management abilities, written and verbal communication skills, and presentation capabilities Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily High attention to detail organization skills and a team player Must be willing to juggle many things at once and prioritize effectively. Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Negotiable Salary

Customer Success Manager63392081253377121

Halo Industries, Inc.

Customer Success Manager

Santa Clara, CA, USA

Description Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships. Roles and Responsibilities: Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders. Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specificallyHalo's Silicon Carbide wafering process. Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations. Manage the end-to-end customer journey, as a key member of the Halo Sales team. Handle customization requests based on customer applications Ensure quality and precision of wafers, addressing any issues with defects or non-conformance. Provide technical support and consultation, coordinating with engineering, R&D, and sales. Manage problem resolution and issue management, including returns or replacements. Requirements Basic Qualifications: Bachelors Degree in Science or Engineering 4+ years of hands-on process engineering experience in a R&D environment Experience in customer success roles, preferably in the semiconductor equipment industry. Preferred Qualifications: Understanding of silicon carbide substrate growth and wafering process would be a big plus. Strong project management and communication skills with a proven track record of managing programs and projects effectively. Proficiency to work effectively with cross-functional teams (Operations, Engineering, R&D, Sales). Willingness to learn and grow, ability to deal with ambiguity and function effectively in a high growth environment are going to be essential qualities for success in this role Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Life Insurance (Basic, Voluntary & AD&D) Family Leave (Maternity, Paternity) Free Food & Snacks Stock Option Plan Short Term & Long Term Disability Base salary $160,000 - $185,000 Additional Information We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.

$160,000-185,000

Senior Customer Success Manager - Life Sciences63392001959041122

DocMatter Inc.

Senior Customer Success Manager - Life Sciences

San Francisco, CA, USA

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. Key Responsibilities Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. Lifecycle Management: Lead QBRs, executive check-ins and reporting Risk Mitigation: Proactively identify and manage risks to contractaccount retention and client satisfaction. Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. Strong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each. Track record of meeting client revenue targets. Strong strategic critical thinking and problem-solving skills. Excellent communication, presentation, and interpersonal skills. Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. Bachelor’s degree required. Benefits DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field! Benefits Series A equity Medical, dental, vision, and life insurance 401(k) retirement plan PTO and company holidays Fitness stipend Compensation The base salary range for this position is $110,000–$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

$110,000-180,000