Belmont Help Desk & IT Support Job Listings

IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

664 Noe St, San Francisco, CA 94114, USA

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

$100,000-120,000

IT Help Desk Analyst I (dublin / pleasanton / livermore)

5568 Gibraltar Dr, Pleasanton, CA 94588, USA

Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. Job Summary: The role of an IT Help Desk Analyst I is to serve as the primary point of contact for all IT-related inquiries, responsible for analyzing, diagnosing, and managing escalations while resolving technical and user issues in a service-driven environment. This role requires quick comprehension and the ability to work independently. The analyst must efficiently manage time and tasks, resolving issues and handling requests both remotely and over the phone. The position demands flexibility in addressing various user skill levels and explaining solutions in a non-technical manner. Strong patience and excellent customer service skills are essential. Additionally, the role involves assisting end users with in-person support when remote solutions are not feasible, including travel to remote sites within a 15-mile radius. CLICK HERE TO APPLY:APPLY HERE Qualifications: • High School Diploma or equivalent required. Associate degree in Information Technology or completion of a technical IT training program or related field is preferred. • Basic knowledge of computer hardware, Windows Operating System, and common applications such as Microsoft Office and Email Clients, and the ability to learn and use Axis departmental systems. • Strong problem-solving skills and the ability to troubleshoot technical issues. • Excellent business communication skills, with the ability to explain technical information in an easily understandable manner. • Ability to prioritize tasks and handle multiple requests simultaneously and must be able to adjust priorities quickly as circumstances dictate. • Customer-oriented mindset with a focus on providing excellent user experience. • Basic knowledge of networking concepts and protocols. • Experience with help desk software or ticketing systems is a plus. • Experience with alpha/numerical filing. • Excellent time management skills. • Ability to work efficiently and effectively, even under pressure. • Ability to lift and carry up to 30 lbs. and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment. • Must possess a valid and current driver’s license with reliable transportation, a clean driving record and automobile insurance is required. • Strong analytical, employee relations, and interpersonal skills. • Excellent writing, editing, and proofreading skills. • Ability to interact effectively and in a supportive manner with persons of all backgrounds. • Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Ability to establish and maintain positive and professional working relationships. • Must be able to be at work regularly and on time. • Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. • A can-do attitude with attention to detail. • Ability to type a minimum of 35 WPM with minimal errors. • Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. • Must be able to use office equipment (i.e. copier, fax, etc.). Essential Duties/Responsibilities: • Serve as a first point of contact and as a tier 1 help desk technical support, application support, and incident response liaison. • Accountable for evaluating and testing new technologies prior to deployment to ensure the help desk analyst meet performance, security, and compatibility standards. • Assigned for endpoint preparation and management to ensure seamless device integration, reduce security risks, enhance the overall productivity of employees, and aligned with the Axis company standards, enabling employees to perform their work efficiently and safely. • Ensure compliance with privacy and security requirements by safeguarding sensitive data, enforcing access controls, and adhering to Axis Informational Technology (IT) security policies and procedures. • Assist in identifying and reporting potential security risks or breaches, and support end users in following best practices for data protection and secure system usage. • Create end user and IT internal documentation as needed. • End user training of new technologies as needed. • Collaborate with the Informational Services (IS) department and Informational Technology (IT) teams to facilitate workflow enhancements as required. • Responsible for optimizing new technologies after deployment. • Provide remote support and resolve issues over the phone or through remote desktop tools. Document all support activities and resolutions in the help desk ticketing system. • Drive to other sites and locations as needed to perform job duties or support organizational operations. • Participate in staff meetings, and attend other meetings and training events as assigned. • May be required to perform other related duties, responsibilities, and special projects as assigned. Benefits: • Employer paid health, dental, and vision benefits to the employee. • Option to participate in a 403(B) retirement plan with employer matching contribution. • Partial educational reimbursement. • 12 paid holidays. • Accrued paid time off with each pay period. • Employee discount programs. • Colleague Referral Bonus Program. Connect with Axis: Company Page: https://www.axishealth.org Facebook: https://www.facebook.com/axiscommunityhealth LinkedIn: https://www.linkedin.com/company/axis-community-health Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024 Physical Demands and Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: IT Help Desk Analyst, IT Support Specialist, Technical Support Analyst, Service Desk Technician, Desktop Support Specialist, IT Support Technician, End-User Support Analyst, Teams, Epic, Microsoft, Okta, Zendesk, #LI-Onsite

$25-30

Part-Time IELTS & Standardized Test Proctor (Computer-Based Tests) (San Francisco)

California St & Battery St, San Francisco, CA, USA

ELS San Francisco is hiring part-time, hourly-paid invigilators/proctors to support the administration of the IELTS exam and other standardized computer-based tests. The IELTS (International English Language Testing System) evaluates the English proficiency of individuals planning to study or work in English-speaking environments. Ideal Candidates Will Demonstrate: Clear and professional communication skills in English Strong attention to detail and ability to follow detailed instructions Teamwork and the ability to take direction from supervisors A friendly, customer-service-oriented demeanor Punctuality, efficiency, and professionalism Flexibility and adaptability Commitment to maintaining test security and confidentiality Intermediate technology skills (e.g., navigating computer systems, using testing software, basic troubleshooting) Comfort with IT-related tasks, as many tests are delivered on computers Requirements: Must be legally authorized to work in the United States Availability for 5 to 7.5-hour shifts starting at 7:30 AM on Saturdays and Sundays Weekday availability is highly preferred Willingness to support basic IT setup and troubleshooting Duties Include: Set Up: Preparing exam rooms and equipment before testing begins Set Back: Restoring rooms and returning materials post-exam Administration: Handling test materials and administrative paperwork Candidate Check-In: Verifying identification and checking in candidates Proctoring: Monitoring exams and ensuring compliance with test regulations Security: Maintaining integrity of test materials IT Support: Assisting with computer setup, login issues, and minor technical support Transportation (if needed): Moving test equipment to off-site venues Application Process: Qualified applicants should submit: A resume/CV Two reference letters Previous test administration or invigilation experience is a plus, but not required.

$19.18

Senior Technical Support Engineer - Tow Club (San Mateo)

133 N Grant St, San Mateo, CA 94401, USA

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.

$100,000-140,000

ITAD Material Handler in Hayward (hayward / castro valley)

27537 Huntwood Ave, Hayward, CA 94544, USA

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate ITAD Material Handler to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Other duties as assigned Qualifications: • 2+ years of related jobs experiences working in a warehouse environment • Basic knowledge of computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Strong interpersonal skills and knowledge to excel as part of a team This position reports to ITAD Supervisor Email: jobs@cews.com and ensure to include [HAYWARD] in your email title

$18-22

Autonomous Vehicle Operators (SAN FRANCISCO)

1422 Douglass St, San Francisco, CA 94131, USA

PLEASE FORWARD RESUME FOR CONSIDERATION Royalty Staffing is currently hiring Autonomous Vehicle Operator in San Francisco for our client who is a growing ride-share company. This is an excellent opportunity to be at the forefront of turning the company's vision into reality. We're looking for operators who are disciplined, team players, and believe in doing whatever it takes to accomplish the mission. Working as a VO will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future. We are currently hiring for multiple schedules, with bonus pay for weekend and night shifts with a start time of after 3pm (i.e. the weekend day shift offers an added 5% per hour and weekend night shift offers an added 10% per hour). Location – San Francisco, CA Work environment – Onsite/field Pay rate - 29.00 USD Per Hour Assignment duration – Ongoing contract SCHEDULE Hours: Day Shift: 5:45am-2:15pm, 6:45am-3:15pm, or 7:45am-4:15pm Night Shift: 1:45pm-10:15pm, 2:45pm-11:15pm, 3:45pm-12:15am, or 5:45pm-2am Days: Wednesday-Sunday Thursday-Monday Friday-Tuesday Saturday-Wednesday RESPONSIBILITIES Support vehicle operations. Drive 4-8 hours a day with a priority on safety. Conduct basic software operation tasks. Support missions through a wide variety of roles in and out of vehicles. Assist with documentation and metrics. Provide accurate written and oral feedback to engineering teams. Support vehicle maintenance and logistics. Conduct daily basic vehicle preventative maintenance checks, services, and repairs. Provide logistical support for the movement and storage of vehicles and equipment. Ensure the readiness and cleanliness of vehicles, equipment, and the workplace. Assist with paperwork and documentation related to vehicle readiness. REQUIREMENTS Basic vehicle knowledge to perform vehicle checks, ability to drive for long duration (6 hours in the car per day) Basic technology ability Excellent written and verbal communication skills Excellent driving history and no criminal history Proactive mindset and resourcefulness Bachelor's degree or equivalent technical experience is a plus BENEFITS Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs All costs for short- and long-term disability and life insurance 401k package

$29

PC and Apple Desktop Laptop ITAD Technician in Hayward (hayward / castro valley)

27537 Huntwood Ave, Hayward, CA 94544, USA

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate PC and Apple Desktop Laptop ITAD Technician to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Quickly diagnose, identify issues, and capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Research on product value • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Assist in job training to new staff, participants, volunteers, and clients • Other duties as assigned Qualifications: • AS degree or 2 years of related jobs experiences working in a warehouse environment • Familiarity with a wide variety computer hardware components and operating systems • Understand the up-to-date computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Server and Networking equipment experience a plus • Microsoft, A+, N+ certifications a plus This position reports to ITAD Supervisor Email: jobs@cews.com and ensure to include [HAYWARD] in your email title

$18-24

TECHNICIAN NEEDED (Silicon Valley area)

2643a Fair Oaks Ave, Redwood City, CA 94063, USA

GREAT MOONLIGHTING JOB - EARN EXTRA MONEY YOU COULD BECOME PART OF OUR TEAM - AND POSSIBLY BE A GREAT OPPORTUNITY FOR A LIFETIME CAREER FLEXIBLE HOURS - many in the early evening - You could WORK WHEN YOU WANT NEED SOMEONE LIVING IN THE BAY AREA - Preferably in San Mateo or Santa Clara Counties - No relocation or travel This would start as a part time position when you are available- Could develop to a full time position Wireless, Radio Frequency, RF, Electrical, phone, cable, alarm wiring, networking background, Ham radio. Experience in any or all would be a big plus. General knowledge of security, computer networking, wireless access devices, and data monitoring also a plus. Security, Law Enforcement, or past military experience would be a plus Must be able to pass a background check Compensation: Is based on your past experiences Please send your resume and contact information -- Your information will be confidential Location: The work is in the Greater San Francisco Bay area, primarily Silicon Valley

Negotiable Salary

MSP L3 Remote Desktop Support Technician (SF bay area: city of san francisco)

Van Ness Station, San Francisco, CA 94102, USA

MSP L3 Remote Desktop Support Technician Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components. Good Knowledge of RMM tools - Datto and Huntress Familiar with ConnectWise, RMM Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred Strong documentation skills and providing exceptional service to clients If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you. Best, All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

$75,000

Annotator (San Mateo)

133 N Grant St, San Mateo, CA 94401, USA

Join a promising AI startup and help with annotating technical diagrams. You need basic experience using a computer. No programming or other technical experience necessary. We will teach you the rest! Flexible hours, and opportunity to work from home.

$20

I-Mac, I-photos, I-phone support (mill valley)

25 Country Club Dr, Mill Valley, CA 94941, USA

Need I-mac, I photos, Ai support. Overall usage and management.

$125

Hunt for Exceptional Level 2 Project Technician (Onsite San Francisco) (pacific heights)

671 Incinerator Rd, San Francisco, CA 94129, USA

We’re seeking an experienced Level 2 Project Technician to join our team and be embedded full-time at one of our key client sites in San Francisco. This is a hands-on, client-facing role that requires strong networking and audiovisual (AV) expertise, along with a solid foundation in end-user support and project execution. The ideal candidate thrives in dynamic environments, takes pride in delivering excellent service, and can confidently work both independently and as part of a broader MSP support structure. Things to note: > Vacation time is subject to the client’s event calendar and major project schedules. Flexibility is essential to ensure proper coverage during high-demand periods. > This role includes participation in general MSP support duties during client downtime, including monitoring alerts, performing proactive maintenance, and assisting with documentation and internal improvements. > Hours: Full-time, standard business hours; some flexibility may be required during project rollouts. > Location: 100% onsite at client’s office in San Francisco ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Key Responsibilities Technical Support & Ticket Management > Provide Level 1 and 2 support for end-user hardware and software issues (Windows, macOS, mobile devices, printers, VoIP, etc.). > Resolve escalated technical issues with professionalism and urgency. > Accurately document work in the ticketing system and communicate updates with both internal MSP teams and client staff. Project Implementation (Focus: Networking & AV) > Lead or assist in network infrastructure projects (firewalls, switches, wireless, structured cabling). > Configure and deploy AV systems such as conference room tech (Zoom Rooms, Crestron, Logitech, digital signage, etc.). > Participate in office builds, moves, equipment refreshes, and system migrations. > Coordinate with vendors and internal teams to ensure smooth, timely execution with minimal disruption. Client Engagement & Reporting > Serve as the onsite liaison between the MSP and the client’s internal teams. > Provide recommendations on system improvements or risk mitigation. > Deliver regular updates on project progress, support trends, and escalations. Documentation & Knowledge Management > Maintain accurate documentation of system configurations, changes, and issue resolutions. > Ensure project tasks are properly recorded and handed off to appropriate teams post-implementation. > Contribute to process improvement efforts and internal knowledge sharing. =========================================================== REQUIREMENTS Technical Skills >> 5+ years of IT support and project implementation experience, preferably in an MSP or fast-paced service environment. >> Proven experience with network infrastructure (switches, routers, firewalls — Cisco, Meraki, or Ubiquiti preferred). >> AV systems experience is required — familiarity with Zoom Rooms, Crestron, Logitech, or similar platforms. >> Strong understanding of Windows/macOS environments, Microsoft 365, and RMM tools. Professional Qualities >> Excellent troubleshooting, communication, and customer service skills. >> Self-motivated with a focus on follow-through and documentation. >> Strong customer service and communication skills. >> Able to work independently with minimal supervision while also collaborating with the wider MSP team. >> Detail-oriented with a commitment to documentation and process. ********************************************************************************************** ONLY EMAILS WITH PDF RESUME ATTACHED WITH SUBJECT OF SF Level 2 Project Technician (WITH YOUR FULL NAME) WILL BE CONSIDERED AND ENTER HIRING PROCESS

$75,000

BOUTIQUE REAL ESTATE COMPANY IN NEED OF TECH SUPPORT WITH COMPUTERS! (menlo park)

1330 Middle Ave, Menlo Park, CA 94025, USA

We are a boutique Real Estate company in need of some office tech support. with computers & printers. This is an "as needed" position. The tasks needed include: -Help with computer troubleshooting -Help with printers troubleshooting -Order toner & ink -Miscellaneous tasks for technical help Hours will be irregular and job is as needed. Please respond to this post with your resume if interested!

Negotiable Salary