Esthetician for Customer Service / Sales at SkinAct, Inc. (Chatsworth)

9641 Canoga Ave, Chatsworth, CA 91311, USA
SkinAct, Inc. is seeking a dedicated and experienced Esthetician for a full-time Customer Service and Sales position. This role involves addressing product inquiries generated through our website and showroom via phone, email, and online chat.
Note: This is a long-term employment opportunity, not a short-term position.
How to Apply
1. Submit your updated resume via email.
2. Qualified candidates will be invited for an in-person interview at:
9667 Canoga Ave, Chatsworth, CA 91311
Monday - Friday, 10:00 AM - 1:00 PM
For any additional questions not covered in this posting, please contact us via email.
Responsibilities
• Deliver exceptional customer service through will-call, counter, email, and telephone interactions.
• Generate sales leads and assess customer needs to ensure satisfaction.
• Build lasting relationships with customers through open and engaging communication.
• Provide accurate and complete information using appropriate methods and tools.
• Expedite customer orders efficiently and recommend suitable products to meet their needs.
• Achieve team sales targets and call-handling quotas.
• Resolve customer complaints promptly, offering solutions and ensuring follow-through.
• Maintain detailed records of customer interactions, process accounts, and manage documentation.
• Adhere to communication procedures, guidelines, and company policies.
• Go above and beyond to engage and satisfy customers.
• Foster client relationships to drive repeat business.
Requirements and Skills
• Minimum of 2 years of experience in customer service and/or sales.
• Proficient in managing phone conversations with strong listening skills.
• Experienced with Microsoft Outlook, Word, Excel, and Inventory Control Systems.
• Excellent verbal and written communication skills with strong analytical abilities.
• Customer-focused with the ability to adapt to diverse personalities.
• Strong presentation skills and ability to multitask, prioritize, and manage time effectively.
• Team-oriented with a commitment to continuous improvement.
• Reliable adherence to assigned work schedules, demonstrating punctuality and professionalism.
• High School Diploma or equivalent required; a two-year degree is preferred.
Compensation and Benefits
• Hourly Rate: $25–$30 (based on experience).
• Commission structure for sales representatives.
• Comprehensive benefits package, including:
o Health insurance
o Paid vacation, holiday pay, and sick leave
o 401(k) retirement plan
Work Schedule
• Hours: Monday–Friday, 9:00 AM–5:00 PM (No weekends)
• Environment: Casual and collaborative workplace
Join SkinAct, Inc. and become part of a team dedicated to exceptional customer experiences and professional growth!
$25-30