Community Health Worker

Under the general supervision of the Call Center Manager, the Community Access Specialist will improve patients' access to care and health outcomes through ensuring they receive an introduction to TVHC, care coordination via a variety of communication platforms, reviewing and improving panel management access, and linking patients to other services. This position will assist in increasing continuity of care and provider utilization metrics. This is an on-call position, which requires flexibility in availability. Please note that the number of hours per week may vary (up to 40 hours) based on operational needs, and while the role is on-call, there may be opportunities for additional shifts or regular hours depending on demand. Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more. Compensation: $25.20 - $26.46 per hour, includes 20% differential pay in lieu of benefits TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Patient Texting: Responsible for responding to all incoming patient texts, including assisting patients with appointment scheduling needs via text, forwarding clinical questions to appropriate staff, and coordinating text-based clinical outreach campaigns. Appointment Recalls: Responsible for finding appointments for patients on the waitlist with their Primary Care Provider, and reviewing cancelled appointments to strategically schedule patients in order to ensure access and continuity of care. Appointment Waitlist: Responsible for finding appointments for patients on the waitlist, and reviewing cancelled appointments to schedule patients in order to ensure everyone receives access to care. Panel Management: Review all upcoming and past appointments to ensure that patients have the most appropriate Primary Care Provider (PCP) assigned to them, review and adjust scheduled appointments as needed to allow patients to see their PCP as often as possible. Patient Portal: Facilitate text/email messages to patients to assist in boosting portal enrollment. Review appointments scheduled through the portal to ensure they are appropriately scheduled and necessary, based on established scheduling guidelines. New Patient Orientation: Communicate by phone and text with New Patients in advance to ensure insurance eligibility is up-to-date, explain to patients the importance of cancelling appointments in advance if they are unable to come, and ensure any questions a patient may have when becoming a new TVHC is answered in a timely manner. Access to Community Services: Link patients to other community services when needed. Performance Improvement: Participate in Performance Improvement/Continuous Quality Improvement activities as assigned. Requirements Bilingual English/Spanish required. High School Diploma or GED required. At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred. Knowledge of current EHR practice management system is preferred. Knowledge of medical payer systems; Medi-Cal highly desirable. Qualifications: Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff. Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff; demonstrate a high degree of diplomacy and tact. Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations. Must be able to review and analyze data and determine appropriate action to enhance patient access. Beginner to intermediate proficiency in Microsoft applications: Word, Outlook and Excel. Must be comfortable and proficient in using online communication techniques (email and texting, etc.) in a professional manner. Provide excellent customer service to patients, community, and co-workers. Demonstrates flexibility in regard to job duties and assignments.

Do you have an extra bedroom and a heart for helping others? Would you like to be a caregiver in your own home? Enriching Lives is looking for caring individuals of all skill sets and backgrounds to become Family Home Providers for adults with developmental disabilities your own home. We encourage you to learn more about our organization by watching our video at the link below: https://vimeo.com/364419685 As a Family Home Provider you will receive a tax free stipend of $1400-$5400+/month per Individual and you can serve a maximum of 2 Individuals in your home increasing your earning potential to $2800-$10,800+/month. The amount of the stipend depends on the support needs of each Individual and how much care they need. The more support they need, the higher the monthly stipend. Most Individuals fall in the middle of the rate range. The most important quality of a Family Home Provider is a commitment to the well-being and personal growth of the Individuals they care for. We are looking for caregivers who are in alignment with our mission and values. Enriching Lives is committed to providing each Individual we serve a caring family environment where they receive the supports they need to reach their goals and to grow into the best version of themselves. Family Home Providers can come from all different ethnic backgrounds, skills sets, education, neighborhood settings and family constellations. Experience in the social service field, as a caregiver, mental health worker, Psych Tech, CNA, or RN is a plus, but is not required. Enriching Lives provides classes at no charge to potential Family Home Providers to prepare them to be caregivers in their own home. Family Home Providers are responsible for providing care and supervision to 1-2 adults with developmental disabilities such as Intellectual Disabilities, Cerebral Palsy, Epilepsy, Autism, or Traumatic Brain Injury. More information about developmental disabilities is available on our website. Individuals may also have additional physical or mental health support needs. Individual’s ages range from 18-65 and their needs vary from high functioning, fairly independent Individuals to those who have total physical care needs or behavior support needs. Most Individuals participate in a school or day program during the day, although Family Home Providers are still responsible for being available during the day if needed. You will receive support from Enriching Lives to assist you in providing services in your own home such as initial and continuing education, the support of a multidisciplinary team, 24 hour on call professional support, and overnight relief support. Enriching Lives staff will visit you and the Individual regularly to provide support and ensure that the Individual’s goals are being met. At a minimum, you must have 1-2 spare bedrooms, a safe and pleasant living environment, reliable transportation, a high school diploma or GED and a designated backup Family Home Provider. All adult members of the household and frequent visitors to the home must have a clear criminal history and a DMV record without any major violations. Enriching Lives is highly committed to making successful matches and placements in the home of people who become Family Home Providers with our agency. While there are never guarantees for placements, our success rate is extremely high. We honestly evaluate you and only move forward in certifying you if we are confident that you will receive a match and be successful in our program. Our goal is to create a long term and mutually beneficial relationship with our Family Home Providers. Areas where Family Home Providers are needed include: Napa, Solano, & Sonoma Counties. We currently have a number of clients awaiting homes and can have you certified as a Family Home Provider in as little as 6-8 weeks so if you are interested, please set up an appointment for an information session. For more information or to register for an information session, please call Mey at our office Mon-Fri between 9-5 at (707) 266-7565 or visit our website at www.enrichinglives.net. Our Fairfield office is located at Mangles Blvd, Fairfield, CA, 94534 We look forward to hearing from you! The Enriching Lives Team www.enrichinglives.net