Negotiable Salary
Systems Engineering Solutions Corporation
Chantilly, VA, USA
Program Description: The Program manages a collaborative multi-enclave (Unclassified, Secret, and Top Secret) portfolio of networks to provide a safe, secure, and collaborative environment in which to store, process, enrich, and analyze data. The program streamlines the examination process by offering a “one-stop shop” approach for examiners to leverage a myriad of tools and applications needed to help illustrate the totality of the criminal activity and actor(s) in question. Position Description: Business Support Technical Lead - We are seeking a highly capable and service-oriented Business Support Technical Lead to manage and elevate the technical support function that underpins critical business systems and services. This role combines hands-on technical troubleshooting, team leadership, and cross-departmental collaboration to ensure optimal performance of applications, user support services, and operational workflows. Clearance Requirement: Active Top Secret with eligibility to Special Compartmented Information (SCI) The ideal candidate has strong problem-solving skills, is customer-focused, and possesses the ability to bridge technical solutions with business needs. Requirements Responsibilities: · Business support refers to a broad range of services to help the Government operate efficiently and effectively. Services include administrative, consulting, financial, marketing, program management, and others essential to operations. · Responsibilities may include: • Agile/ART coaching • Asset management records • Briefing documents • Calculating return on investment (ROI) • Change management • Diagrams in native format • Facilitating user engagement events • Formal meeting minutes of technical exchanges • Full source code sets with configuration management information • Guidelines and templates • Helpdesk support • Knowledge sharing through communities of practice (COP) • Licensing, warranty, and renewal information • Network/Security monitoring (NOC/SOC) • Operational control procedures (OCP) • Standard operating procedures (SOP) • Specifications of software/hardware • Software documentation • System and user documentation • Technical documentation • Training materials · Leadership & Communication: • Proven ability to mentor and guide support teams in high-volume environments. • Excellent communication skills with a strong customer service mindset. • Comfortable interfacing with stakeholders at all levels across business functions. Required Skills: · Active top-secret clearance. · 13+ years of experience and a Master's degree in relevant field · Previous project management experience. · Previous experience supporting help desk functions. · Previous technical writing experience. · Excellent communication, collaboration, and problem-solving skills. · Demonstrated ability to lead by example and inspire team growth. · Some domestic or internal travel may be required. Preferred Skills · ITIL Foundation Certification or similar service management credential. · Experience working in regulated industries · Exposure to cloud-based SaaS applications and integrations. · Familiarity with change management and release cycles for enterprise applications. · Project coordination or business analysis experience. Soft Skills: · Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. · Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. · Leadership: Acute business acumen and understanding of organizational issues and challenges. Able to work effectively at all levels in an organization. · Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. · Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. · Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. · Results oriented: Able to drive things forward regardless of personal interest in the task.