Customer Support Lead

Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission Connecting people to local businesses that improve the quality of their lives. Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position RYNO Strategic Solutions is seeking a highly motivated and experienced Customer Experience Coach to join our team! The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners. Position Responsibilities Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills Provide feedback on calls and identify areas for improvement Perform routine call reviews to track the implementation of learned tools Develop and implement training programs to help CSRs improve their performance Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team Other tasks as assigned by management Requirements 3+ years of dedicated experience in a training or coaching role, preferably in the Customer Service industry 1-2 years of in-room facilitation training for adults in a for-profit organization setting  1-2 years of public speaking experience preferred, e.g., facilitating in-person workshops, facilitating client meetings, or moderating webinars Potential for up to 25% travel after proven performance, e.g., running presentations and interactions with CSRs and business owners. The decision to offer travel opportunities will be made individually, based on each employee's proven capabilities. This is a potential perk for those who excel in their roles.  Training and certification in coaching methodologies preferred Knowledge and understanding of adult learning methodologies Basic Home Service Industry experience with knowledge of service delivery and scheduling processes preferred Familiarity with CRM systems and call center technologies preferred Superior communication and interpersonal skills, with the ability to build rapport, develop relationships, and inspire team members to achieve goals and exceed expectations High proficiency in analyzing and identifying data and trends High level of ability to work independently with strong time management, problem-solving, and conflict-resolution skills Core business hours span from 7:00 AM to 6:30 PM in each employee’s local time zone. The role requires a 40-hour, full-time commitment. Applicants within the Mountain and Pacific time zones preferred The total compensation for this salaried, non-exempt opportunity includes a base salary of $55,000 to $65,000, the potential for bonuses, plus benefits. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. Benefits We’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 10 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Would you like to represent Stepladder Ranch and Creamery as a part-time sales associate at our farmers markets booths?!? If so, apply today! Stepladder Ranch and Creamery is a small family run business that produces a diverse range of goods including an array of fruits, honey, pork, and beef as well as a selection of local cow’s milk and farmstead goat’s milk cheeses. Learn more about us on our website. We are currently looking for help with our weekend markets - please apply for more information. Overview: Farmers Market Sales Associate for Stepladder Ranch & Creamery Schedule: Determined by manager and employee availability. We are looking to hire for two weekend market on Saturdays and Sundays Compensation: -Hourly Rate: $20/hour -Sales commission: 2.5%-5% of market earnings based on sales -Trade policy at markets: $19 in cheese trade per market -30% off staff discount for all products Job Description: -Working farmers markets in selling a variety of cheese, meat, fruit, honey, and Stepladder Products. This is a part-time role. The job involves starting and ending your shifts at the warehouse in San Leandro with a farmers market in between. Use of a company van to get to and from the markets. -Represent Stepladder Ranch and Creamery with a positive attitude and enthusiasm -Become an expert about our products and provide excellent customer service to our customers -Transport product from warehouse to market and back, in company vehicle -Set up your market stand with appropriate merchandising -Strive to increase sales with innovative strategies and customer engagement -Maintain positive relationships with customers, market managers, and other vendors -Educate customers on cheese, meat, fruit, and family farming -Employ excellent attention to detail using our Point of Sale system including cash handling and credit card transactions -Cover other local markets as needed / availability permitting Expectations: -Dependability and honesty -Weekends and some holiday weekends are a MUST (not Christmas or Thanksgiving) -Minimum 6-month commitment -Valid driver's license with clean driving record -Reliable transportation to warehouse in San Leandro -Ability to stand for an extended period of time and lift 50+ lbs -Reliable communication; employees are expected to check their email at the start of their shift to see if there are any team updates, questions from management, or requests for market coverage. If you are interested in this position, please email us with a bit of information about yourself and why you think you would be a good fit for this role. Bonus points for including a resume!

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery. Key Responsibilities: Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance. Monitor, analyze, and report on team performance metrics, identifying areas for improvement. Conduct regular coaching sessions and training to foster employee development and motivation. Develop and implement strategies to achieve performance targets and enhance operational efficiency. Ensure high levels of customer satisfaction through effective management of service delivery. Handle escalated customer queries and resolve complex issues as they arise. Collaborate with upper management to align departmental goals with organizational objectives. Requirements 2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers! Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Growth. Opportunity for professional and personal growth Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Full time Customer Service Representative/Scheduler for our Plumbing Company. Job duties involve taking incoming calls and making outbound calls to assist with clients' questions, retrieve information, coordinate and communicate to ensure the efficient and effective dispatch to schedule service appointments with computer software, resolve urgent matters, enter in and bill client invoices and warranty claims, promote our company with phone, text, and email marketing. Knowledge of office procedures, typing minimum of 35wpm, telephone etiquette. Typing test will be given. Bi-lingual a plus. Customer Service experience a plus but we are willing to train those who already have at least 2-3 years' experience in an office environment. Join our company who is committed to upleveling their employee's skills and professional growth with a team committed to excellence, success, and 100% customer satisfaction!

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.   The Role: Call Center Supervisor | Fort Worth, TX You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.   What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class   What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results   Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision  401(k) – because your future deserves self-care too  10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  Bring your crew:  referral bonuses when you refer great people   Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.    Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.    

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.   The Role: Call Center Supervisor | Lehi, UT You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.   What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class   What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results   Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision  401(k) – because your future deserves self-care too  10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  Bring your crew:  referral bonuses when you refer great people   Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.    Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.