Call Center Supervisor - TPA

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director,  Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner.  Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion.  Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the  Security Director,  Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following:  Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately  Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

Are you a people person with a drive for success? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? Join our dynamic team as a Customer Service & Sales Representative and build a career where your ambition is rewarded. What You’ll Do:     •    Engage directly with customers to deliver outstanding service and personalized solutions     •    Represent top-tier clients with professionalism and integrity     •    Drive sales through consultative conversations and relationship building     •    Troubleshoot, problem-solve, and ensure customers leave with a positive experience     •    Learn proven sales systems while developing communication and leadership skills What We Offer:     •    Comprehensive training and mentorship from day one     •    Hands-on experience in customer relations and business-to-business sales     •    A clear path for professional growth and management opportunities     •    A team-oriented culture that celebrates wins and supports growth     •    Competitive pay with performance-based incentives What We’re Looking For:     •    Strong communication and interpersonal skills     •    A positive attitude and student mentality     •    The ability to adapt, problem-solve, and work with urgency     •    Desire for professional development and leadership opportunities

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery. Key Responsibilities: Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance. Monitor, analyze, and report on team performance metrics, identifying areas for improvement. Conduct regular coaching sessions and training to foster employee development and motivation. Develop and implement strategies to achieve performance targets and enhance operational efficiency. Ensure high levels of customer satisfaction through effective management of service delivery. Handle escalated customer queries and resolve complex issues as they arise. Collaborate with upper management to align departmental goals with organizational objectives. Requirements 2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers! Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Growth. Opportunity for professional and personal growth Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

SEND YOUR RESUME TO candidates@gspcampaigns.com Are you outgoing, energetic, and looking to kick-start your career in marketing and promotions? Join our fast-growing team as a Brand Ambassador! We are a marketing agency based in Midtown Manhattan, and we’re currently hiring Brand Ambassadors to represent well-known brands at pop-up events, retail activations, and promotional campaigns across NYC. ✅ What We Offer: Full-time, in-person position (NO REMOTE) Weekly pay Fun, team-oriented environment Paid training (no experience required!) Opportunities for growth and leadership roles 💼 Responsibilities: Represent our clients in a professional, engaging manner Set up and manage event booths Provide product information and samples Interact with customers and build brand awareness Work closely with team members and event managers 📍 Location: In-person events across NYC 📅 Start Date: ASAP 💵 Compensation: 800-1.2K per week 🎯 Requirements: Must be 18+ Positive attitude and strong communication skills Available to work full-time, including weekends if needed Bilingual a plus (but not required) Apply Now! To be considered, please send your name, phone number, and a few lines about why you’re a good fit. Attach your resume if you have one! 📩 Email us today to candidates@gspcampaigns.com positions filling fast!

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.   The Role: Call Center Supervisor | Fort Worth, TX You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.   What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class   What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results   Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision  401(k) – because your future deserves self-care too  10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  Bring your crew:  referral bonuses when you refer great people   Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.    Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.    

Are you a highly organized, self-motivated, and detail-oriented professional looking for a flexible, part-time opportunity? A busy real estate broker in the Brooklyn area is seeking a personal assistant to help streamline daily operations and support client-facing activities. Location: Varied locations/Remote/Hybrid Hours: flexible schedule. Key Responsibilities: Administrative Support: Manage the broker's calendar, schedule appointments, and coordinate and perform showings. Client Communication: Assist with client follow-ups and respond to general inquiries via phone and email. Marketing & Social Media: Help with social media posts. Transaction Coordination: Assist in gathering and organizing necessary documents for listings and contracts. General Errands: Run occasional errands related to the business. Qualifications: Strong organizational skills and ability to multitask effectively. Excellent written and verbal communication skills. Proficiency with social media platforms. Prior experience in a real estate office or as an administrative assistant is a plus. Discretion and a high degree of professionalism are essential. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!