Client Success Manager

Senior Patient Advocate Representative (Inside Sales) – Exact Billing Solutions (EBS)  Lauderdale Lakes, FL  ***Base salary: $60K-$80K per year + monthly bonus potential of $3K-$5K. Top performers can earn up to $140,000 annually. *** About Exact Billing Solutions  Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.  EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations.    ABOUT ICBD  Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities.   ICBD is self-funded, committed to sustainable growth, and committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.   ICBD’s most visible success (and EBS’s largest client) is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.   The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:    ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.  GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services.    Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.   Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.  Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.    Recognition & Awards  ICBD’s commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including:       Inc. 5000 – 5th Fastest-Growing Private Company in America (2024).     Financial Times – #1 on "The Americas' Fastest Growing Companies."      EY Entrepreneur Of The Year® U.S. Overall.     South Florida Business Journal’s Top 100 Companies.     Florida Trend Magazine's 500 Most Influential Business Leaders.     Inc. Best in Business, Health Services.  About the Role The Senior Patient Advocate is a high-impact role at the crossroads of healthcare and consultative sales. You’ll guide families through the treatment enrollment process, helping them secure insurance authorizations and confidently move forward with care. You’ll also negotiate with insurance companies, explaining why our unique value proposition is the best solution for their clients. While grounded in compassion and advocacy, this position is also about driving results, closing opportunities, and achieving enrollment goals that directly impact children and families. What You'll Do Leverage your inside-sales skills with insurers to secure single-case agreements (SCAs), leveraging persuasive communication and problem-solving skills to maximize successful outcomes. Maintain accurate and detailed records of communications with families, insurers, and internal teams to ensure transparency and accountability. Serve as the primary point of contact for families and insurers, guiding them through the process while building strong, trust-based relationships that drive engagement and enrollment. Own the follow-up process: manage pipelines, track progress, and stay proactive until families are successfully onboarded. Conduct comprehensive intake discussions, clearly explain admissions, and apply advanced inside-sales strategies to effectively position ABA services and overcome barriers to care. Collaborate with clinical teams to develop compelling treatment plans and assemble documentation that supports approvals and demonstrates value to insurers. Monitor and track SCAs proactively, provide timely updates to stakeholders, and address client concerns with urgency and professionalism. Participate in and contribute to ongoing training, mentoring, and knowledge-sharing to elevate both personal expertise and team performance in ABA and ASD services. Qualities for Success in the Role A sales hunter mentality with a proven track record of exceeding quotas or enrollment goals. Confidence in handling objections, navigating complex conversations, and asking for the commitment. The ability to balance empathy with persistence — families trust you because you care, but they move forward because you lead. Comfort in a fast-paced, metrics-driven environment where performance translates into significant monthly bonus earnings. Requirements High school diploma (Bachelor’s degree preferred) 3+ years of experience in admissions or inside sales, preferably in the ABA or autism care services field. In-depth knowledge of the SCA process, payer requirements, and insurance regulations. Demonstrated success in consultative sales, negotiation, and closing agreements with measurable results. Proficiency in Microsoft Office Suite, Salesforce and other CRM systems, and sales/advocacy tracking tools. Exceptional ability to build trust and rapport with families, insurance representatives, and cross-functional teams. Strong communication skills, including professional telephone etiquette and persuasive presentation abilities. Highly organized, detail-oriented, and capable of managing multiple priorities in a fastpaced environment. Proven ability to work independently while contributing to a collaborative team culture. • Critical thinking and problem-solving skills with a proactive, results-driven mindset. Familiarity with ABA therapy principles and practices strongly preferred. Professional or personal experience with autism and/or ABA therapy is a plus. Willingness to undergo background and drug screenings as required. Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).   Flexible Spending Account (FSA) and Health Savings Account (HSA) options.   Medical, dental, vision, long-term disability, and life insurance.   Generous 401(k) with up to 6% employer match.     Exact Billing Solutions (EBS) Culture  Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.      Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program. 

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis/St. Paul, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary: Leads sales department through the development and implementation of sales strategies to achieve profit potentials, quota attainment, and sales goal achievement commensurate with M/I Homes objectives. Assists in critical path sales training, through one-on-one dialogue with NHC on a biweekly basis. Duties and Responsibilities: Leads and motivates sales staff to achieve weekly, monthly, and yearly sales goals.  Monitor and enhance New Home Sales Consultant performance and efficiency to ensure successful programs are developed and sales goals are achieved consistently. Assigns sales team appropriate quotas, goals, and sales areas and continuously monitor these goals as well as team morale. Actively and continually trains and coaches salespeople to reach their selling potential through company initiatives and the critical path. Continuously improve and periodically gather competitive information and assist in analyzing data to secure market share and positioning & complete quarterly comp reports. Acts as liaison between sales team, homeowners, production, office staff and other management team members to resolve issues, concerns, and questions to ensure the Company objective of 100% total customer satisfaction of both internal and external customers. Assists sales team meetings to lead, inspire, and train. Recruitment and retention of high-quality personnel and culling out of low performance personnel when necessary. Continuously challenges sales staff with their professional growth. Lead the sales team to continuously improve strategies on how to assist in the efficiency of our manufacturing process. Directly supervises sales team through leadership and guidance of operating activities during weekly planned encounters designed to maximize self-generated traffic. Assist with special projects as requested and perform additional duties as required.   Requirements Minimum Education Experience: Specific training in sales and marketing techniques combined with three to five years of related experience; related industry supervisory experience; and thorough knowledge of the home building industry relative to sales and marketing strategies and techniques.  Skills and Abilities:  Strong customer-service orientation with ability to handle difficult situations.  Self-motivated with persuasive attitude and outstanding leadership, negotiation, and organizational skills; detail-oriented aptitude.  General construction knowledge and ability to read blueprints helpful. Decisiveness and good judgment, problem-solving and analytical skills to act with authority and take risks in an environment with little direction from others.  Excellent verbal and written communication skills for interaction with a variety of people inside and outside organization.  Working knowledge of given market in relation to geographical locations.  Self-prospecting & realtor relationship skills and experiences. Ability to recruit and train NHC & Associates. Ability to assess competitive sales environment and provide effective countermeasures or solutions. Makes sure all communities, sales offices, and models are up to brand standards.  Work Conditions and Physical Requirements Travel demands which require possession of a valid driver’s license.  Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

We’re not looking for a “manager” to sit behind a desk and take reports. We need a cutthroat Inside Sales Manager who lives and breathes performance and knows how to drive a team to hit hard numbers every single day. If you don’t have proven experience running a high-energy inside sales or call center appointment-setting team, stop reading now. This isn’t an entry-level job — this is a hands-on leadership role where your success comes down to one thing: results. What You’ll Do Run and drive a team of 15–25 appointment setters every single day. Be on the floor, not in an office — coaching, pushing, and holding people accountable. Recruit, hire, train, and uptrain — you’re constantly upgrading the team. Build a high-energy, competitive sales culture where top performers thrive and low performers don’t last. Watch the numbers in real time and make adjustments on the fly. Requirements What We’re Looking For Minimum 3+ years running an inside sales, call center, or appointment-setting team. Experience in home improvement, lead generation, or B2C appointment setting is a huge plus. You’re hands-on, not a desk jockey — you lead from the front. You thrive in a fast-paced, high-pressure, high-reward environment. You hate excuses. You drive accountability. You love winning. Proven track record of hiring, training, and upgrading teams. Benefits What’s In It for You Base salary + overrides + performance bonuses. Earning potential: $95,000 – $150,000+. Full benefits package. Unlimited income upside for those who deliver. Career growth in a fast-growing, multi-million-dollar company 30-60-90 Day Expectations First 30 Days: Get on the floor, learn our system, and set the tone for your team. Understand our scripts, KPIs, and appointment-setting process. Build credibility fast — your team needs to know you’re the real deal. First 60 Days: Recruit and upgrade talent where needed. Increase appointment-set rates by 15% or more through coaching and accountability. Put performance plans in place for anyone falling short. First 90 Days: Deliver a top-producing, consistent, high-energy inside sales team. Drive measurable increases in appointments and revenue. Build a winning culture where results are everything. How to Apply If you’re a proven sales leader who knows how to get results and build a team that dominates, we want to talk to you right now. Fastest Response: Text: (440) 577-5059 Call: (440) 274-5796 Email: wstclair@joycefactorydirect.com

Whizz is on a mission to empower delivery riders with modern e-bike solutions that make their work easier and more profitable. As an Outside Sales Agent, you will be at the forefront of our growth, actively prospecting, pitching, and closing deals in person. This role is ideal for someone who thrives on direct interaction, knows how to spark conversations, and can confidently turn opportunities into sales. Requirements Hardworking: Hustler mentality with strong work ethic and goal driven; People Friendly: Excellent interpersonal and communication skills to build rapport with clients;  Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;  Disciplined: Self-motivated and able to work independently with minimal supervision;  Authorized to work in the US;   Knowledge of foreign languages: (French, Spanish, Arabic) is a big plus Benefits Work on a flexible schedule that fits your lifestyle; Earn $1,500/week through commission and performance bonuses; Multilingual applicants are welcome — apply and sell in your language; Accelerated career growth with opportunities to move into senior roles; Learn and use proven sales techniques that drive fast results.

At Whizz, we believe that marketing starts with real people and real conversations. As a Field Marketing Agent, you will be the bridge between our innovative e-bike solutions and the delivery riders who need them most. Your role will combine grassroots marketing with direct sales, giving you the chance to both represent our brand and generate meaningful client relationships in the field. Requirements Hardworking: Hustler mentality with strong work ethic and goal driven; People Friendly: Excellent interpersonal and communication skills to build rapport with clients;  Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;  Disciplined: Self-motivated and able to work independently with minimal supervision;  Authorized to work in the US;  Knowledge of foreign languages: (French, Spanish, Arabic) is a big plus Benefits Enjoy a flexible part-time schedule; Opportunity to earn about $1,500/week; Apply and communicate with clients in any language; Quick growth path into senior marketing or sales roles; Hands-on training with sales methods that deliver proven success.

At Whizz, we are transforming how delivery riders access affordable and reliable mobility. As a Brand Ambassador, you will be the friendly and professional face of our company, building trust and excitement around Whizz’s e-bike solutions. This role is not only about sales but also about storytelling, relationship-building, and becoming a true advocate for our mission. Requirements Hardworking: Hustler mentality with strong work ethic and goal driven; People Friendly: Excellent interpersonal and communication skills to build rapport with clients;  Organized: Strong organizational skills to manage multiple leads and sales activities efficiently;  Disciplined: Self-motivated and able to work independently with minimal supervision;  Authorized to work in the US;  Knowledge of foreign languages: (French, Spanish, Arabic) is a big plus Benefits Flexible hours that work around your schedule; Potential to earn around $1,500/week; Apply and work in your preferred language; Fast career track with chances to move into leadership; Training and proven sales strategies to help you succeed quickly.