Delivery Services Principal

Resource Innovations is seeking a dynamic, client-focused Delivery Services Principal with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in Arizona. As a Delivery Principal, you will not only oversee the Customer Program Delivery Team based in Chandler, AZ, but also serve as a trusted partner to our clients across Arizona, New Mexico, and Nevada—deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction. This highly visible role is responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. The Delivery Services Principal will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact. The Delivery Services Principal directly oversees 3–4 managers and 10+ indirect team members administering a mature business energy efficiency portfolio—spanning small business, midstream, and large commercial programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives. Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions. Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful. Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration. Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects. Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed. Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals. Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies. Provide accurate forecasts and strategic insights to support corporate and division planning. Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving. Other duties as assigned. Requirements Located or willing to relocate to the greater Phoenix, AZ area Bachelor’s degree 5+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities. 3+ years of team leadership experience with a track record of driving strong client engagement and results. 2+ years of experience collaborating with utilities, with strong knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures. Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes. Ability to travel locally up to 10% of the time. Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Master's degree Benefits Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.