Customer Success Manager

**NOTE: This position is client-facing, therefore it is only available to candidates who are local to the greater Chicagoland Area *** Position Overview The Junior Virtual CIO supports the strategic IT direction of the company by assisting with technology, planning, implementation and management. Responsibilities include assigned client relationship management, conducting technology reviews, developing IT roadmaps, and ensuring alignment of IT initiatives with business goals. The Junior vCIO assesses security risks, developes security strategies and ensures compliance with relevant regulations. Serves as the primary point of contact for a specific set of client assigned accounts, understands their current technology needs and targets for customer satisfaction. Owns the post-sales side of the client lifecycle including but not limited to: client onboarding, project management, client maintenance-plan development, client policy and procedure development, client training and education. The Junior vCIO role will also have a minor role in pre-sales working to ensure the proposed WEBIT solution stack fits with the client's needs properly. The Junior vCIO provides regular feedback and insight regarding client status to the vCIO Team. Researches technologies or software that will help solve client business problems that cannot be solved by any current Impact solution. The Junior vCIO must stay current with all WEBIT service offerings and must actively stay engaged to ensure the alignment between WEBIT Solutions and client needs. The role of the Junior vCIO is challenging and rewarding and requires a strong and vast technical skill set along with business acumen and interpersonal skills. The focus of any job at WEBIT is always excellent customer service. We strive to make sure our clients are happy and that their networks are secure and running optimally. Core responsibilities Pre-Sales Review final WEBIT Pre-Sales proposal documents BEFORE any proposal is made to clients. This is critical to ensure the proposal fits with the current WEBIT offerings. Post Sales Conduct client end-user onboarding meetings with WEBIT Sales Rep to explain the WEBIT Onboarding process and show clients how to interact with our Help Desk. Ensure the client understands the process while emphasizing our commitment to Customer Service. Plan, communicate and set expectations for all remediation projects. Is the client liaison for all communications about the entire WEBIT Solutions Stack including all projects and ensure the Field/Project team is meeting the set expectations for time, customer service and quality. Work with the Field Team, vCIO's, Help Desk, other Impact departments and the sales team to plan, prepare for and conduct Technology Business Reviews (TBR's) meetings with clients. Keep all client management documentation up to date and continuously review for accuracy. Prepare and provide monthly ticket entry reports on all tickets entered by Help Desk, Field Team and vCIO roles per client. Lead technical discussions with clients as it relates to their business. Continuously work to provide the client with the right technology to accomplish business goals and objectives. Technical Manage the client relationship from the WEBIT perspective and support the vCIO team. Set goals and expectations for all aspects of WEBIT with the client. Work with the Field Team to create and review the technical project plans for remediation projects. Review reports for trends, commonalities, and best practices. Demonstrate expert level knowledge of all WEBIT service offerings. Provide licensing guidelines, partner offerings. Work with the Field Team and Help Desk teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching. Review, validate and edit all client documentation for each assigned client. General Participate in ongoing training and attainment of certifications. Develop and maintain relationships with customers that further develop our company's positive reputation through exceptional customer service. Maintain relationships with vendor contacts that are beneficial to the company. Work with Field Team and Director of Service to outline the long-term technology goals of each assigned client. Work with the WEBIT team to help define, streamline, improve and advance the Junior vCIO role along with other WEBIT team initiatives. Professional Development Develop personal skills to efficiently and effectively work individually and as a member of the WEBIT team. Participate in company-sponsored job-related activities and training to further develop your technical and interpersonal skills. Stay abreast of current IT trends, standards, solutions and services. Continuously works to learn about new technologies in general IT. Works to develop industry specific IT knowledge for the types of clients in their portfolio. Requirements Experience: 2+ Years as a Junior vCIO/TAM (Technical Account Manager) for an Managed IT Service Provider Knowledge and awareness of: Server Administration Active Directory design, management or maintenance Microsoft Exchange, SQL, and SharePoint knowledge (base level) DNS, DHCP, and other server-side networking technologies VMWare, Hyper-V and other virtualization technologies Storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel Firewalls, switches and other networking technologies Cisco Meraki, SonicWALL or other Business grade vendor solutions Disaster Recovery solutions and backup technologies Office 365, Azure and other "cloud" solutions Mobile operating systems (IOS, Android, Windows) Other Skills & Abilities Ability to learn and maintain operating knowledge of RMM, PSA, ticketing, CRM, ERP and other internal systems as needed to perform job functions Desired Certifications - MCSE, MCSA, A+, Net+, VMWare, Cisco, Datto (other BDR), SonicWall, HP, Dell, etc. Able to work independently or as part of a team Must be prepared to travel locally in the Chicagoland area as required Valued Qualifications (not required, but strongly preferred) 2 or more years' relevant work experience in IT Experience as part of a Microsoft Partner organization Benefits About WEBIT Services Based in Naperville, IL, we are a Managed IT Services Provider with a Team First mindset. Our uniqueness is rooted in our philosophy that you don't have to be big to be a great organization. There are many things that separate WEBIT from other organizations, but perhaps the most important is our commitment to transparency and our ethical commitment to Integrity. We practice Open Book Management which is the teaching of financial literacy and sharing of all our financials with the team. We do this because we are all in it together, as a Team, and everyone plays a part in the success we enjoy together in a growing, employee-owned organization. Benefits: Company-paid Day-1 Health Insurance Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO Employee-Ownership Educational Assistance & Professional Development Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance Travel Reimbursement Outstanding culture of teamwork and camaraderie and more... Additional Information: Position Type: Full time, salaried Salary Range: $55,000 - 70,000/yr Unlimited PTO Eligibility: After 90 days Employee Ownership Eligibility: After 1 year of service

Operations & Office Manager Full-Time • Reports to CEO • Based in Lompoc, CA Starting Salary: $60,000/year (negotiable with more experience) + Quarterly Bonus + Benefits About Us: 805 Insulation & 805 Garage Doors are locally owned and rapidly growing contractors serving residential and commercial clients across Santa Barbara and San Luis Obispo counties. We’re dedicated to quality craftsmanship, outstanding service, and building a strong team environment where our employees thrive. We’re seeking a hands-on Operations & Office Manager to oversee office operations, manage staff, and ensure smooth coordination between the office and field teams. This role reports directly to the CEO and plays a key part in our continued growth. Key Responsibilities Oversee day-to-day office operations, including scheduling, paperwork flow, and vendor coordination. Supervise and support a staff of 8 employees, including 2 field leads who oversee installers. Partner with the CEO to drive process improvements, reporting, and company initiatives. Ensure accuracy and timeliness of administrative tasks such as job files, invoices, and payroll inputs. Assist with HR functions, including onboarding, compliance paperwork, and timesheet approval. Jump in on clerical tasks when needed to keep operations running smoothly. Act as the primary link between office and field, ensuring communication and efficiency. Qualifications 3+ years in office management, operations, or construction administration preferred. Proven leadership skills and ability to supervise a small team. Strong organizational skills and attention to detail. Tech-savvy: experience with QuickBooks, Knowify, or similar systems a plus. Able to multitask, prioritize, and adapt in a fast-paced environment. Compensation & Benefits Starting Base Salary: $60,000/year, with higher pay offered for candidates with strong experience. Quarterly Bonus: Based on company profit. Retirement: 401(k) with 6% company match after one year. Healthcare: Medical & dental insurance available after 3 months. Paid Time Off & Holidays. Growth potential as the company continues to expand. Why Join Us? This is more than an office job — it’s a leadership opportunity with two growing companies. At 805 Insulation and 805 Garage Doors, you’ll work directly with the CEO, influence company operations, and be rewarded for your contributions through competitive pay, benefits, and profit-based bonuses. How to Apply: Submit your resume and a brief cover letter telling us why you’d be a great fit.

Control Risks is looking for a dedicated GSOC Operator to join our renowned security team. The Operator will be essential in safeguarding our client's assets by operating within a dynamic 24/7/365 security operations center. This role involves monitoring and analyzing security systems to ensure the safety and security of personnel, facilities, and operations. This position will cover 24/7/365 on a 4x12 shift schedule. This will require the candidate to work 4 days on of 12 hour shifts, followed by 4 days off. The position will cover the client's night shift. Key Responsibilities: Act as the initial point of contact for global security communications, managing responses to security alerts and incidents. Monitor various security technologies, including CCTV, access control systems, and alarm systems to detect and respond to potential threats swiftly. Conduct real-time assessments of incidents and coordinate the appropriate response with internal and external stakeholders. Document all incidents thoroughly, including actions taken and the outcome, for future reference and analysis. Support the execution of security protocols and procedures as directed by leadership to maintain a safe environment. Assist in the development of security reports and intelligence products that inform decision-making processes. Provide comprehensive travel security tracking for personnel and assist in crisis management and response. Engage in regular training to uphold knowledge of security trends, technologies, and procedures. Collaborate with cross-functional teams to enhance security processes and upgrade incident response strategies. Requirements 0-2 years of experience in a GSOC, Security Operations, or similar role working in the technology sector Bachelor's degree in History, Political Science, Criminal Justice, or related areas of study preferred. Working knowledge of security systems, incident response protocols, and emergency management. Demonstrated ability to handle high-pressure situations and make sound decisions under stress. Excellent communication skills, both written and verbal, with the ability to present information clearly. Strong analytical skills with the capacity to assess complex situations and manage multiple tasks simultaneously. Proficient in using security technology and software applications related to monitoring and reporting. Capability to work flexible hours, including overnight shifts, weekends, and holidays as needed. The base salary range for this position in California is $70000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs. Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov. Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.

We are seeking a self-motivated, process-driven Shop Manager to oversee daily operations in our shop, ensuring efficiency, safety, and productivity. Responsibilities: * Manage and maintain small engines, tools, fleet vehicles, and small equipment (generators, power washers, skid steers, forklifts, etc.) * Oversee day-to-day shop operations, personnel, and workflow * Track and schedule repairs, maintenance, and inspections * Supervise shop technicians and leads, providing direction and support * Maintain shop organization, safety, and inventory levels * Coordinate with the field team and management on equipment needs * Ensure proper upkeep of tools, equipment, and facilities * Manage vendor relationships and repairs * Address and resolve service-related issues quickly and effectively Qualifications: * Previous experience with small engines and/or fleet vehicle maintenance. * Experience with basic vehicle maintenance – oil changes, brake replacement, fluid monitoring, hose and belt maintenance, etc. * Strong organizational, leadership, and problem-solving skills * Ability to work independently and manage time efficiently * Reliable, proactive, and motivated to take initiative Requirements: * Process-oriented approach with a focus on operational efficiency * Technical knowledge of shop tools, equipment, and maintenance practices * Open to feedback and committed to continuous improvement What We Offer: * Competitive pay * Supportive team environment * Opportunities to grow with a stable, established company This role will include 30, 60 and 90-day performance reviews Email: vamshika@orcconcretesolutions.com

A Building Code Consultant works regularly with applicable building codes and standards in both the design and construction fields.  As a member of the Building Code & Life Safety Services group this position will require working collaboratively with other staff to review and interpret the code for the purpose of providing plan review, inspection and general code consultation.  Job duties will include working independently on reviews, participation in internal review meetings and attendance at client and jurisdictional meetings. Direct interaction with clients and participate in business develop activities may be necessary but is not required Responsibilities Perform code reviews, Perform code inspections, Prepare written reports, Provide code opinions based on experience and available resources, Communicate with clients and applicants to facilitate open dialog is necessary to bring code comments to resolution, Prepare proposals and assist in business development, Prepare and present presentations on code related topics, Perform reviews and quality control on deliverables. Requirements Bachelor’s degree in architecture, engineering or science fields is preferred. 2+ years of experience in architecture, engineering or municipal code enforcement. NYS Code Enforcement Certification is preferred. ICC Certifications are preferred. Physical Requirements: Travel to and from job sites Work in construction environment Standing for long periods of times Walking short/long distances Salary Range: ($30 - $40/hr.) The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. LaBella is committed to facilitating a culture where diversity, equity, and inclusion are respected, valued, and celebrated by implementing thoughtful, practical, and innovative strategies that support our employees and serve the communities in which we reside. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. LaBella Associates will not be responsible for any fees arising from the use of resume submitted by recruiting professionals or agencies that do not have a current placement fee agreement with LaBella Associates. All initial communication with recruiting professionals or agencies must go through human resources.

We are a family-owned clothing company based in San Rafael in search of an office administrator/ receptionist. This is an ideal opportunity for a polished, articulate, and enthusiastic candidate who enjoys providing excellent customer service in a fast-paced office. We are looking for an engaging individual to act as the face and voice of the company as they greet outside contacts, respond to inquiries (both internal and external), and provide the highest level of customer service to both external guests and internal team members. As a candidate, you should have a professional demeanor and excellent interpersonal skills that will ensure your success in this highly visible role. You’d exhibit a diplomatic savvy and EQ skill set to interact with entrepreneurs, high-profile guests, investors, and vendors alike. Further, you’ll need the ability to prioritize and multi-task while paying close attention to detail. Key Responsibilities: • General administrative duties include but are not limited to mail and package management, meeting rooms, ordering office supplies, facilities, IT and general upkeep. • Order entry and related customer service. • Report regular operational updates. • Manage site emergency action plans, continuously reviewing and revising to ensure effectiveness; respond to emergency situations on-site (when needed) • Good project management skills and the ability to handle tight deadlines and work on simultaneous projects with little direction. • Ability to be on-site 5 days a week • Assist with the accounting team as needed Desired Skills and Experience: • 3 years in office administrative or customer service-oriented operational role • Excellent organizational skills with the ability to calmly juggle competing priorities and manage workflow • Strong interpersonal skills, demonstrated ability to interface with guests, other administrative assistants, and team members of all levels • Ability to motivate and lead self and others to deliver results in a collaborative environment • Strong teamwork and project-related skills, ensuring open communication channels across multiple functions and departments • A high degree of professionalism and ability to maintain confidentiality • Impeccable attention to detail