IT Helpdesk Administrator

This position is posted by Jobgether on behalf of iTech AG. We are currently looking for a ServiceNow Application Developer in the District of Columbia (USA). This role offers the opportunity to work on impactful projects that enhance business processes and IT capabilities through the ServiceNow platform. You will design, develop, and deploy customized applications, workflows, and dashboards to meet client needs while collaborating with remote teams and stakeholders. As a key technical contributor, you will translate business requirements into effective technical solutions and communicate them clearly to both technical and non-technical audiences. This position provides a balance of independent work and team collaboration, allowing you to grow your expertise while making a tangible impact on operational efficiency and client success. Accountabilities Develop custom ServiceNow features, applications, workflows, and portals to satisfy business requirements. Design and implement queries, dashboards, and reports to provide actionable insights. Lead the development team in architecting and deploying solutions on the ServiceNow platform. Collaborate with IT and business teams to gather requirements and deliver technical solutions aligned with strategic goals. Apply technical expertise to enhance team capabilities and improve ServiceNow functionalities. Communicate complex technical solutions to non-technical stakeholders. Work both independently and collaboratively with remote teams. Perform other duties as assigned to support client success. Requirements 6+ years of experience as a ServiceNow developer with custom application development expertise. Strong experience with ServiceNow Service Portal, including custom tables, catalog items, workflows, script includes, portal widgets, and business rules. Proficiency in JavaScript, HTML, and CSS. Ability to produce high-quality client-facing deliverables. Strong written and verbal communication skills with a customer-centric attitude. Bachelor’s degree in a relevant field. ServiceNow Certified Application Developer required. Preferred: ServiceNow Certified System Administrator. Active Public Trust clearance or ability to obtain one. U.S. citizenship required. Benefits Competitive salary and comprehensive benefits. Opportunity to work on high-impact projects supporting federal clients. Remote-friendly work environment. Professional growth and development opportunities. Inclusive and collaborative team culture. Employer-provided tools and resources to support productivity. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

This position is posted by Jobgether on behalf of Imubit. We are currently looking for a Site Reliability Engineer in Texas (USA). This role offers an exciting opportunity to design, maintain, and optimize cloud infrastructure that supports high-stakes industrial AI applications. You will work closely with software developers, DevOps engineers, and other stakeholders to ensure systems remain reliable, scalable, and secure. The position combines hands-on infrastructure work with automation, monitoring, and incident response, providing a chance to solve complex problems in distributed systems. You will directly influence the performance and efficiency of cloud services, contribute to continuous improvement initiatives, and implement best practices for production-grade systems. This is an ideal role for someone passionate about cloud technologies, automation, and proactive system management. Accountabilities Design, deploy, and maintain cloud infrastructure ensuring high uptime, scalability, and security. Optimize deployment processes and manage cross-cloud network infrastructure, including subnets, routing tables, VPNs, transit gateways, and firewall rules. Participate in incident management and on-call rotation, quickly identifying and resolving issues to minimize downtime. Automate repetitive tasks and improve system efficiency through Infrastructure-as-Code (IaC) and other automation tools. Monitor and analyze system performance, applying insights to enhance reliability and scalability. Collaborate with software developers and DevOps teams to implement robust solutions and continuous improvements. Stay current with industry trends, best practices, and emerging technologies to evolve system infrastructure. Requirements 4+ years maintaining production-level cloud infrastructure, including public cloud platforms such as AWS or GCP. Bachelor’s degree in Computer Science or equivalent experience preferred. Proficiency in a programming language such as Python or Go. Experience deploying and supporting Kubernetes services and using GitOps tools like ArgoCD. Familiarity with software development principles and version control systems (e.g., Git). Experience with monitoring tools such as New Relic, Splunk, Grafana, or Prometheus. Experience managing production databases, including managed services like PostgreSQL/AWS RDS. Knowledge of Infrastructure-as-Code tools such as Terraform or Ansible. Experience with secrets management tools such as HashiCorp Vault or AWS Secrets Manager. Strong analytical, debugging, and problem-solving skills, with the ability to automate routine tasks and optimize systems. Excellent communication skills, ownership mindset, and proactive approach to system reliability. Benefits Competitive salary range with potential for performance-based bonus. Comprehensive health, dental, and vision insurance plans. Flexible work environment with opportunities for remote work. 401(k) plan with company match. Paid time off and holidays. Opportunities for professional development and continued learning. Exposure to cutting-edge AI-driven industrial solutions and high-impact projects. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.   H2 Performance Consulting (H2) is seeking a Cloud Information Systems Security Engineer (ISSE). The Cloud ISSE will join our AWS-based cloud operations team, working alongside AWS DSO Cloud Engineers and ITSM Analysts/ Developers. This role focuses on developing and maintaining a robust cybersecurity architecture for AWS cloud environments, ensuring compliance with DoD standards, and securing cloud services through the system lifecycle. The Cloud ISSE will provide expertise in risk management, artifact development, and security assessments to achieve and maintain authorizations for cloud systems.   The Cloud ISSE responsibilities will include: ​ Develop and maintain a comprehensive cybersecurity architecture for AWS cloud environments, ensuring alignment with DoD Instruction 8510.01 and the Navy Risk Management Framework (RMF) Process Guide (RPG). Lead the creation, review, and maintenance of authorization artifacts, including System Security Plans (SSPs), Security Assessment Reports (SARs), and Plans of Action and Milestones (POAMs), within the Enterprise Mission Assurance Support Service (eMASS). Conduct NIST 800-53 control assessments, technical security testing, and vulnerability scans using tools like ACAS, STIGs, and AWS-native security services to support Authorization to Operate (ATO) processes. Manage authorization maintenance activities, including annual security reviews, POAM updates, and compliance with ATO stipulations across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) models. Collaborate with AWS DSO Cloud Engineers to perform security impact analyses for proposed system changes, ensuring secure integration of Infrastructure-as-Code (IaC) and DevSecOps pipelines. Leverage Amazon GuardDuty, Amazon CloudWatch, AWS Security Hub, AWS Cloud Trail, and Splunk for event monitoring, log analysis, and incident response to maintain a secure cloud environment. Establish and maintain inheritance profiles with AWS Cloud Service Providers to streamline compliance and reduce assessment overhead. Support cybersecurity processes, including Command Cyber Readiness Inspections (CCRI), Web Risk Assessments, and other audits, by providing documentation and remediation plans. Work with the ITSM Analyst/Developer team to integrate security findings into Remedy workflows for efficient incident and problem management. Implement and manage security tools like Trellix, Invicti, and Anchore to identify vulnerabilities and ensure compliance with DoD STIGs and security baselines. Provide technical guidance to operations teams on interpreting ACAS and STIG results, ensuring alignment with authorization baselines and secure configurations. Develop and recommend improvements to cybersecurity processes, policies, and tools to enhance efficiency and compliance. Document security configurations, processes, and lessons learned to support audit readiness and team knowledge sharing. Participate in Agile processes, including sprint planning and daily stand-ups, to align security tasks with team objectives. Engage with the Cloud Center of Excellence (CCoE) to promote best practices in cloud security and risk management. Required Qualifications: Minimum of 4 years of experience in cybersecurity, with at least 2 years focused on cloud security engineering in AWS or similar cloud environments. Proven expertise in achieving and maintaining DoD cloud authorizations under RMF, including artifact development and eMASS management. Hands-on experience with NIST 800-53 control assessments, ACAS scanning, and STIG compliance in cloud environments. Proficiency in using AWS security tools (e.g., AWS Security Hub, Amazon GuardDuty) and Splunk for event monitoring and log analysis. Familiarity with Infrastructure-as-Code (IaC) tools like Terraform or Bicep and their security implications in cloud deployments. Knowledge of DoD cybersecurity standards (e.g., NIST 800-53, DoD STIGs) and their application in cloud environments. Experience with security tools such as Trellix, Invicti, or Anchore for vulnerability management. Strong understanding of AWS services, including compute, storage, networking, and identity management, from a security perspective. Minimum SECRET clearance and a DoD 8570 IAM Level II certification (e.g., CISSP, CAP, or Security+ with relevant CE). Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Excellent critical thinking, problem-solving, and communication skills for collaborating with technical and non-technical stakeholders. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for documentation and reporting. Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). Preferred Qualifications: Experience in operational IT roles (e.g., systems administrator, operations lead, or security analyst) within DoD environments. Familiarity with DevSecOps practices, including securing CI/CD pipelines and GitHub Advanced Security tools (CodeQL, Dependabot, SBOM). Hands-on experience with Remedy for integrating security findings into ITSM workflows. AWS security certifications (e.g., AWS Certified Security – Specialty, Microsoft Cybersecurity Architect). AWS or other cloud platform experience, demonstrating adaptability to multi-cloud environments. Familiarity with DoD enterprise architectures, particularly Navy or Marine Corps systems. Knowledge of software configuration management, release automation, or cloud migration processes from a security perspective. Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. 

SUMMARY The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems. DUTIES AND RESPONSIBILITIES Gathering and triaging employee requests for IT support. Responding to IT support requests in a timely manner. Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds. Gathering information and examining problems from multiple angles to find and implement the most suitable solutions. Walking employees through step-by-step resolutions via phone, email or in person. Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment. Installing software updates and upgrades, firmware updates, new software installs and other software support. Onboarding new employee technical setups. Reclaiming and decommissioning IT devices for employee terminations. Researching and sourcing the most efficient procurement of any needed IT equipment. Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment. Requirements SKILLS AND ABILITIES Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems. Current knowledge of technology and recent innovations in IT. Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment) Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform. Operational knowledge of computer, network, server, and security equipment, and how all fits together. Be able to work with minimal supervision with good decision-making skills. Enjoy taking ownership of projects and issues, working hands on to accomplish tasks. Be able to learn new information, skills, and ideas to complete projects and tasks as required. Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents. Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software. The ability to understand and follow instructions and the ability to concentrate is required. Excellent written, verbal, communication, and interpersonal skills. Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned. The ability to get along with others or to be part of a team. Regular attendance at the worksite. EDUCATION and/or EXPERIENCE Associate’s degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted. Previous experience in a technology role is preferred. Experience with government security requirements compliance and other cybersecurity standards is an asset. Must be a U.S. Citizen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office and factory settings. Exposure to shop environment such as noise, dust, odors, and fumes. Occasionally required to lift up to 50 lbs. Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity. Benefits Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.

VMware Horizon Engineer - Secret clearance (or higher) Overview We are seeking a highly skilled Omnissa Horizon / VMware Workspace Engineer to administer, optimize, and support our end-user computing environment. The ideal candidate will have expert-level experience with Omnissa Horizon, Dynamic Environment Manager (DEM), and AppVolumes, strong scripting abilities, and a proven background in Windows 11 optimization within DoD-compliant environments. This role requires an active Secret clearance (or higher) and the ability to deliver secure, scalable, and high-performance solutions. Responsibilities Administer and optimize Omnissa Horizon, Dynamic Environment Manager, and AppVolumes. Develop, maintain, and execute automation scripts (PowerShell, VBScript, Python, etc.) for deployment, patching, and monitoring. Install, configure, and upgrade Horizon components, DEM policies, and AppStacks/AppVolumes containers. Design and implement Windows 11 optimization strategies for both physical and virtual endpoints. Create, manage, and enforce Active Directory Group Policy Objects (GPOs) to ensure seamless workspace delivery. Utilize vCenter Server to provision, monitor, and troubleshoot virtual infrastructure. Document architecture designs, SOPs, runbooks, and change records. Collaborate with cross-functional teams to gather requirements and deliver tailored solutions. Manage multiple concurrent incidents and projects with timely resolution and clear handoffs. Apply knowledge of DoD security controls, STIGs, and accreditation processes to ensure ongoing compliance. Requirements Expert proficiency in scripting (PowerShell, Python, or similar). Demonstrated expertise with Dynamic Environment Manager (DEM) and AppVolumes. Strong experience optimizing Windows 11 environments for security and performance. Advanced knowledge of Active Directory and Group Policy design/troubleshooting. Solid experience administering vCenter Server. Familiarity with DoD information assurance requirements and compliance frameworks. VMware Certified Professional – Desktop and Mobility (VCP-DTM) or Omnissa equivalent. Security+ or equivalent DoD-approved security certification (IAT Level II minimum). Experience with DoD Accreditation & Authorization (A&A) processes. Exceptional organizational skills; able to manage multiple priorities. Strong communication skills with the ability to explain technical concepts to varied audiences. Active Secret clearance or higher required. Preferred Skills Experience designing and documenting enterprise-scale virtual desktop architectures. Familiarity with ITIL processes for change, incident, and problem management. Exposure to other VMware or Omnissa end-user computing products. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.   H2 Performance Consulting (H2) is seeking a Senior Software Lifecycle and Licensing Analyst. ​The Analyst will support the Department of the Navy with various products and solutions, such as IBM Cognos, VMWare, Adobe, Oracle, and RedHat . This role will work to optimize the user experience with products and advise clients on which software they may need to meet mission requirements.    The Senior Software Lifecycle and Licensing Analyst responsibilities will include: ​Demonstrate the ability to evaluate customer requirements and map them to the appropriate solution and corresponding licensing models. Evaluation of minimum and recommended hardware requirements, including virtual versus physical hardware specifications, hardware/software compatibility constraints, hardware and software lifecycle management, and other critical dependencies. Expertly evaluate and recommend solutions to address key system dependencies and customer requirements. Advise customers in planning the purchase of appropriate software and licensing to optimize desired capability and balance cost with budgetary constraints. Assist with the development of software roadmaps. A software roadmap is a consolidated report of vendor specific software product release and maintenance schedules, licensing and support models, reporting requirements, and compliancy requirements. Develop and maintain information technology software roadmaps as well as conduct a thorough analysis of operational impacts, baseline impacts, obsolescence analysis, and identify future software capabilities which includes the associated benefits to the government. Qualifications and Education Requirements: Minimum Secret Clearance. Master’s Degree or Bachelor’s Degree plus 4 years of additional relevant work experience required. Subject matter expertise with computer hardware platforms including an in-depth ability to interpret CPU/RAM/Storage and other hardware specifications related to client and server hardware. Experience working with various soft client-based and server-based hardware as well as an understanding of virtualized and cloud-based solutions. Experience managing licensing for a large enterprise is desirable, as this role will require detailed analysis of vendor licensing models which can often be quite complicated. Familiarity with on-prem versus cloud-based solutions and an understanding of network bandwidth requirements for software deployments.  Excellent written and oral communication and interpersonal skills, plus an understanding of current and emergent technologies. Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.