Browse
···
Log in / Register

Quality Control Lead

Negotiable Salary

Trinity Global Consulting

Dulles, VA 20166, USA

Favourites
Share

Description

Duties May Include: Develop and implement quality control SOPs and procedures for monitoring service delivery performance Monitor staff compliance with documented TSD processes and procedures providing objective evidence as requested Conduct quality reviews of customer interactions including calls, chats, emails, and ticket handling Identify opportunities to maximize First Contact Resolution and implement continuous improvement initiatives Review and respond to customer feedback including satisfaction surveys and direct customer communications Coordinate remediation of customer complaints and support group feedback Requirements Required Qualifications: In-depth knowledge of service desk best practices and quality assurance methodologies Minimum of three (3) years of experience performing quality control duties in any field Bachelor's degree in Business Administration, Quality Management, or related field Strong analytical and problem-solving skills with attention to detail Experience with performance metrics analysis and reporting Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Six Sigma Green Belt or Black Belt certification Experience with ITIL quality management processes Knowledge of government contracting quality requirements Experience with ServiceNow quality monitoring and reporting tools Certified Quality Auditor (CQA) or similar quality management certification Background in customer service excellence and continuous improvement Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

Source:  workable View original post

Location
Dulles, VA 20166, USA
Show map

workable

You may also like

Workable
Lead and Assistant Teachers
$1000 Sign-On Bonus! We are now seeking experienced Lead and Assistant Teachers to add to our growing team at our Gold (SUTQ), NAC-accredited childcare and preschool center located at 7115 Woodland Ave, Cleveland, OH 44104. You will be an essential member of a team of qualified teachers who are talented, fun, and genuinely enthusiastic about child development and learning. You must be comfortable working with groups of children ranging from 6 weeks - 12 years of age. All Around Children encourages collaboration, cherishes open communication, and creates an outstanding work-life balance by supporting teachers every step of the way. Currently hiring for: Lead School Age Teacher (Part Time) Lead Toddler Teacher Assistant Preschool Teacher Assistant Sr Infant Teacher Floater Teacher We offer competitive pay ranging from $15.00 to $18.00 per hour (depending on experience and credentials) in addition to an industry-leading benefits package, underscoring our commitment to attracting and retaining top-quality educators and supporting staff members. Who We Are All Around Children is a family-owned and operated childcare business, deeply passionate about nurturing young minds. Since 2008, we have been committed to delivering high-quality care and education to children. Our network includes 8 state-of-the-art learning centers located across NE Ohio. We pride ourselves on creating a creative and caring work environment for our staff. This position not only offers generous benefits but also presents extensive opportunities for professional development and personal growth. Responsibilities Provide support for the Lead Teacher with any responsibilities and duties. Work collaboratively with teachers and support staff to design and execute daily activities and routines catering to the unique needs of each child. Ensure a safe and healthy learning environment, adhering to all licensing and accreditation standards. Assist in the planning and implementation of educational and recreational activities that help children develop their physical, emotional, social, and intellectual capabilities. Ensure play, sleep and changing areas are sanitized and kept clean. Engage in regular and effective communication with families, providing updates on their child’s progress and developmental milestones. Actively participate in professional development opportunities and staff meetings to remain abreast of the latest best practices in early childhood education. Requirements Minimum of a high school diploma/GED. Possession of a CDA, AA or higher degree in Early Childhood Education, Child Development, or a related field is a plus. At least one year of child care experience working in a licensed ODJFS child care program. Experience teaching and working with children between the ages of 6 weeks to 2 years of age. Current physical and ability to pass BCI/FBI background check. Basic language, written, and computer skills necessary for communication and documentation. Knowledge of developmentally appropriate practices for infants and young children. Excellent interpersonal, communication, and organizational skills. Reliable, compassionate, and able to create a warm, nurturing and responsive environment for children and families. Must be dependable and maintain a good work record as to punctuality and daily attendance. Applicants must possess current legal authorization to work in the United States. Tdap and MMR Vaccination TB Screening Work Environment & Physical Demands Ability to kneel, bend, squat, stand, and sit on child-sized furniture or on the floor for extended periods. Ability to repetitively lift and move children, with a weight capacity of up to 50lbs. Comfort working in a moderate to noisy environment. Preparedness to assist children in emergency situations. Physical ability to stay within arm's reach of children, ensuring proximity and safety. Participation in safety drills, adhering to guidelines including relocating children, which may involve moving cribs with multiple children to designated safe areas. Endurance to withstand varying outdoor conditions and temperatures for prolonged durations throughout all seasons. Benefits Health and Wellness Benefits: Comprehensive Medical, Dental, and Vision Coverage Short Term Disability Insurance 100% Employer-Paid Life Insurance Financial and Retirement Benefits: 401(k) Retirement Savings Plan (with up to 3% Company Match) Employee Assistance Program (EAP) Work-Life Balance: Paid Time Off (PTO) Paid Parental Leave Paid Holidays Family and Medical Leave Act (FMLA) Leave No Weekend Work One-Hour Lunch Breaks Professional Development: Paid Professional Development Days Employer-Sponsored Child Development Associate (CDA) Program Workplace Perks: Heavily Discounted Child Care Referral Bonus Program (New Family & Staff Referrals) Complimentary Company Apparel Free Coffee, Tea, and Snacks Bright and Inviting Facility, with Dedicated Staff Break Areas For any questions regarding your application, please call 440-786-8888 x1003. Or reach out via email to marcus@allaroundchildren.com.
Cleveland, OH, USA
$15-18/hour
Workable
HVAC Installer / Install Leader
D2B Groups is looking for a reliable and skilled HVAC Installer / Install Leader to join our client's growing team. In this role, you will be responsible for the installation of HVAC systems in residential and commercial properties. As an Install Leader, you will oversee installations, ensuring a safe and efficient work environment while maintaining high-quality standards. Your strong technical expertise, leadership skills, and commitment to customer satisfaction will be key to the success of these projects. Lead and supervise HVAC installation projects from start to finish, ensuring that all work is completed on time and to code. Install heating, ventilation, and air conditioning systems according to manufacturer specifications and local building codes. Train and mentor junior installers while fostering a collaborative and positive team dynamic. Conduct quality checks and ensure compliance with safety regulations throughout the installation process. Communicate effectively with clients to provide updates on project progress and address any concerns or questions. Conduct site assessments to determine the best HVAC solutions for each project. Maintain tools and equipment in good working order and report any malfunctions or repair needs. Requirements High school diploma or equivalent; technical certification or training in HVAC preferred. 3+ years of experience in HVAC installation; leadership experience preferred. Valid HVAC certification and EPA license required. Strong knowledge of HVAC systems, components, and installation techniques. Excellent leadership, communication, and customer service skills. Ability to read and interpret technical drawings and blueprints. Physical stamina and the ability to lift heavy equipment and work in various environments. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Company Truck Uniforms Tool Loan Policy
Raleigh, NC, USA
Negotiable Salary
Workable
Lead Preschool Teacher
We are seeking an experienced Lead Preschool Teacher to add to our growing team at our Gold (SUTQ), NAC-accredited childcare and preschool center located in Cleveland, Ohio. As a Lead Preschool Teacher, you will be charged with creating a caring and educational atmosphere for children 3 - 4 years of age. Your responsibilities will include fostering strong relationships with families and working collaboratively with a team of committed professionals to facilitate the growth and development of our young learners. We offer competitive pay ranging from $16.00 to $20.00 per hour (depending on experience and credentials) in addition to an industry-leading benefits package, underscoring our commitment to attracting and retaining top-quality educators and supporting staff members. Who We Are All Around Children is a family-owned and operated childcare business, deeply passionate about nurturing young minds. Since 2008, we have been committed to delivering high-quality care and education to children. Our network includes 8 state-of-the-art learning centers located across NE Ohio. We pride ourselves on creating a creative and caring work environment for our staff. This position not only offers generous benefits but also presents extensive opportunities for professional development and personal growth. Responsibilities Instruct children in activities designed to promote intellectual and creative growth. Develop schedules and routines to ensure adequate physical activity. Promote positive group dynamics for safe, fun and team-building activities. Ensure a safe and healthy learning environment, adhering to all licensing and accreditation standards. Work collaboratively with teachers and support staff to design and execute daily activities and routines catering to the unique needs of each child. Engage in regular and effective communication with families, providing updates on their child’s progress and developmental milestones. Maintain accurate and timely records of children's progress, attendance, and developmental milestones. Actively participate in professional development opportunities and staff meetings to remain abreast of the latest best practices in early childhood education. Training, supervising, and mentoring teachers to ensure that they perform well. Lead parent conferences. Requirements Possession of a CDA, AA or higher degree in Early Childhood Education, Child Development, or a related field is a plus, but not required for this position. Career Pathways Level 3 certification (preferred for Lead Teacher). At least one year of Lead Teacher experience working in a licensed ODJFS child care program. Current physical and ability to pass BCI/FBI background check. Must have a valid driver's license in order to transport children. Knowledge of developmentally appropriate practices for infants and young children. Excellent interpersonal, communication, and organizational skills. Ability to work collaboratively with a team of teachers and support staff. Reliable, compassionate, and able to create a warm, nurturing and responsive environment for children and families. Maintain a clean and neat appearance. Must be dependable and maintain a good work record as to punctuality and daily attendance. Applicants must possess current legal authorization to work in the United States. Tdap and MMR Vaccination TB Screening Work Environment & Physical Demands Ability to kneel, bend, squat, stand, and sit on child-sized furniture or on the floor for extended periods. Ability to repetitively lift and move children, with a weight capacity of up to 50lbs. Comfort working in a moderate to noisy environment. Preparedness to assist children in emergency situations. Physical ability to stay within arm's reach of children, ensuring proximity and safety. Participation in safety drills, adhering to guidelines including relocating children, which may involve moving cribs with multiple children to designated safe areas. Endurance to withstand varying outdoor conditions and temperatures for prolonged durations throughout all seasons. Benefits Health and Wellness Benefits: Comprehensive Medical, Dental, and Vision Coverage Short Term Disability Insurance 100% Employer-Paid Life Insurance Financial and Retirement Benefits: 401(k) Retirement Savings Plan (with up to 3% Company Match) Employee Assistance Program (EAP) Work-Life Balance: Paid Time Off (PTO) Paid Parental Leave Paid Holidays Family and Medical Leave Act (FMLA) Leave No Weekend Work One-Hour Lunch Breaks Professional Development: Paid Professional Development Days Employer-Sponsored Child Development Associate (CDA) Program Workplace Perks: Heavily Discounted Child Care Referral Bonus Program (New Family & Staff Referrals) Complimentary Company Apparel Free Coffee, Tea, and Snacks Bright and Inviting Facility, with Dedicated Staff Break Areas For any questions regarding your application, please call 440-786-8888 x1003. Or reach out via email to marcus@allaroundchildren.com.
Cleveland, OH, USA
$16/hour
Workable
Operational Language Analyst - Somali (OLA 3) - TS/SCI FS Poly - MD
Global Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence (analysts, CI, HUMINT, SIGINT, etc.). Global Dimensions is currently seeking Somali OLAs (Level 3) for positions at Fort Meade, Maryland, near Columbia, Maryland. Requirements Must have a current TS/SCI clearance with Full-Scope polygraph. 10 yrs full-time experience or 14 without degree Bachelor’s degree or 4 additional yrs of work experience. ILR Skill Level 3 in Audio or Graphic 10 yrs in crypto language processing, related language, and/or crypto experience Crypto Experience: target development, network analysis, drafting intel reports, speaker/language identification 6 of 10 yrs in crypto language processing – above (OLA 2) plus QC’ing, and mentoring 6 of 10 yrs in has to be in the required language(s) 3 of 6 yrs simply translating, transcribing, and gisting 1 yr experience QC’ing at ILR level 3 in target language No more than 3 of 10 yrs reporting as primary duty 1 of 6 yrs in target language has to be within 6 yrs of resume submission. Global Dimensions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Equal Opportunity Employer/Veterans/Disabled.
Fort Meade, MD, USA
Negotiable Salary
Workable
Sales Executive - CBS Virginia Beach
City Wide Facility Solutions is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for business, sell with confidence and integrity, and have a deep understanding of your clients' needs, our team and bonus structure is waiting for you! As a Sales Executive in our CBS Division, you seek out/ sign-up new clients, and then manage the projects. You run the full cycle from lead generation to close and manage the work using our network of independent contractors. Working closely with account managers and your sales team, you will establish and nurture mutually profitable business relationships with clients.The CBS sales division offers 20+ services to clients in the building maintenance industry. This is a base salary + commissions position! Commissions are uncapped. What you will do... Prospect, identify and qualify potential clients. Manage the sales process by scheduling appointments, understand prospective client needs, create proposals and make presentations. Win new clients by overcoming objections and preparing appealing proposals. Continually build your prospect pipeline each day, achieving metrics, win business. Utilize and manage our CRM to capture/enter all customer information. Manage the project sold to ensure completion of scope of work through independent contractors. Enjoy and thrive in a positive work atmosphere. Other duties as assigned by management. Requirements 2+ years outside B2B sales experience (construction industry preferred but not required). Demonstrated track record of success in outside B2B sales. Project or construction management experience preferred. Organized within a defined sales process with an ability to move clients from prospect to close. Experience within a short sales cycle with strong closing skills. Proficient in CRM systems. Prior sales training. Outgoing, dynamic personality. An excellent communicator with the ability to facilitate a presentation or a one-to-one meeting Strong MS Office, including Outlook. Benefits More on City Wide... City Wide Facility Solutions is the largest management company in the building maintenance industry and services . As a first choice employer in business for over 60 years, we continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Car and Phone Allowance On Target Earning First Year $90,000.00 City Wide is an Equal Opportunity Employer
Virginia Beach, VA, USA
$90,000/year
Workable
Sr. Account Executive - (Communications Service Provider)
Sinch empowers meaningful conversations between businesses and their customers through our global cloud communications platform. With a leading position in both voice and messaging, we enable service providers and enterprises to evolve their communications and enrich their customer engagement. We are seeking a dynamic and experienced Senior Sales Executive to drive the growth of our comprehensive voice and messaging portfolio within the Communication Service Provider (CSP) segment. This is a strategic individual contributor role for a sales professional with a hunter mentality and a proven track record of success in the telecommunications industry. Key Responsibilities Drive Revenue Growth: Develop and manage a robust sales pipeline to achieve and exceed quarterly and annual revenue targets for both Sinch’s voice and messaging services. Strategic Prospecting: Identify and target new business opportunities within the CSP market, utilizing industry events, partner relationships, and outbound marketing tools to build a strong pipeline. Executive Relationship Management: Conduct high-level business conversations and cultivate relationships with key executive stakeholders (C-level, VP-level) within new and existing client accounts. Solution Selling: Utilize solution-selling and value-based techniques to deeply understand customer challenges and effectively articulate how Sinch’s product suite can drive their business objectives. Full Sales Cycle Management: Lead the entire sales process from initial contact and qualification to delivering presentations, managing complex commercial negotiations, and closing deals. Product Expertise: Become an expert in Sinch’s full portfolio of voice (e.g., termination, origination, TFN, E911) and messaging (e.g., A2P, 10DLC, Toll-Free) services, and clearly differentiate our value proposition in competitive bids. Cross-Functional Collaboration: Work closely with internal teams, including product, marketing, and legal, to ensure client success and align strategies for market expansion. Requirements Experience: 7+ years of experience in a quota-carrying enterprise sales role, with a demonstrated history of selling to Communication Service Providers (CSPs), carriers, or telecom service providers. Industry Expertise: Deep expertise in the telecommunications landscape with experience selling both voice services (e.g., VoIP, SIP Trunking, termination, origination) and messaging services (e.g., A2P, SMS/MMS, 10DLC). Proven Success: A strong and consistent track record of exceeding sales quotas and driving significant revenue growth in complex, large-scale accounts. Sales Methodology: Proficiency in a defined sales methodology (e.g., MEDDPICC, Challenger Sale) to effectively guide a strategic sales process. Executive Presence: Exceptional communication, presentation, and negotiation skills, with proven ability and comfort in engaging C-level executives. Strategic Mindset: Ability to think strategically to manage long sales cycles, identify new market opportunities, and build lasting client partnerships. Education: Bachelor’s degree or equivalent experience is preferred. Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position ranges between $98,000.00 - $150,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are based on performance.  This role will be accepting applications until September 30th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 
San Antonio, TX, USA
$98,000-150,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.