Member Operations Support

Living Room A home away from home where creatives celebrate music, art, design and culture.  We are a private membership club open to members and their guests only. The Role As Member Operations Support, you’ll be at the forefront of our arrival experience. This role blends elements of security, door host, and front desk support — but with a focus on hospitality and ease, not administration. You’ll be the first face our members and guests see, ensuring that entering the Terrace feels seamless, secure, and warm. Your mission is simple: create an atmosphere of effortless welcome, manage guest flow, and make every member feel seen and valued. Arrival Experience: Greet all members and guests with warmth, ensuring swift and seamless entry to the Terrace. Guest Flow Management: Oversee entry points and access, balancing hospitality with security awareness. Door Presence: Maintain a professional, approachable presence at the entry — offering assistance, directions, and recognition to members. Member & Guest Relations: Build authentic connections by remembering names, preferences, and fostering a sense of belonging. Support & Coordination: Partner closely with front desk, service, and security teams to ensure smooth communication and flow. Positive Atmosphere: Contribute to a warm, welcoming environment while encouraging teamwork across departments. The Ideal Candidate has: You thrive in people-facing roles and enjoy creating welcoming experiences. Comfortable balancing hospitality with situational awareness and professionalism. Reliable, approachable, and adaptable in dynamic environments. Strong communicator who collaborates well with different teams. Requirements 2+ years in hospitality or guest-facing roles; leadership experience preferred Excellent interpersonal, problem-solving, and conflict-resolution skills Detail-oriented with strong organizational habits Comfortable with tech systems (e.g., POS, CRM, booking platforms) Calm under pressure and able to manage multiple priorities Passion for culture, community, and high-touch service Benefits Why Join 100% Healthcare coverage including Dental and Vision, it’s part of our commitment to you Wellness Benefits for a balanced lifestyle Competitive 401k match for your financial future Unlimited PTO for salaried members, because you deserve it Career Growth opportunities that empower you Learning & Development for your growth with us Fun and Exciting Team Member Events that build bonds Free Team Member Meals to fuel your creativity Our Team Culture At Living Room, we are deeply passionate about our work and we believe that hospitality is a noble pursuit because it’s fundamentally human and an ideal worth chasing. We seek out those that share these beliefs as an inherent second nature and our team member culture is how we bring this idea to life. Our guiding pillars- Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest demand that we embody these values in all that we do.