Maintenance Technician

The Company Prime Robotics is a global provider of intelligent automation and autonomous mobile robots for the warehousing, distribution, e-commerce, and material handling industries. Founded in 2015 and based in Denver, Colorado, the company focuses on optimizing the fulfillment ecosystem through innovative robotic solutions. Their offerings include a suite of robotic hardware and software designed to enhance efficiency, scalability, and accuracy in various sectors, such as logistics and manufacturing. Prime Robotics aims to revolutionize warehouse operations by automating tasks like sorting, picking, packing, and shipping, thereby reducing labor costs and improving overall operational efficiency. You in The Role and on The Team In this role, you are a highly motivated Robotics Technician to join our team and contribute to the deployment, service, and monitoring for our robotic solutions. As a Robotics Technician, you will play a critical role in shaping the future of our warehouse automation solutions delivery to customers, working closely with customers and internal engineering teams to ensure the successful operation of our robotic system.     A Day in the Life at Prime Robotics  Monitor and observe the operation of customer robot fleets to ensure optimal performance  Be the point person to solve warehouse automation problems with the customers as they arise  Proactively identify and troubleshoot issues, providing timely solutions to minimize downtime to the customer  Perform hardware troubleshooting, including electronics, motors, and cabling, ensuring optimal functionality of the robot fleet.  Work hands-on with electromechanical systems in a shop environment, contributing to the efficient operation of the robots.  Conduct robot inspections and perform preventative maintenance  Diagnose and troubleshoot software issues, ensuring the smooth functioning of the robotic systems.  Document operational data and generate reports to track performance  Document all fixes to robots and maintain spare parts inventory  Provide support to team members and customers during project deployment and post-sales phases  Assist sales teams in providing on-site demos to potential customers  Implement warehouse automation solutions on sight new customers and expansions with existing customers  Flexibility in work hours to collaborate with colleagues in other time zones  Provide feedback to internal teams on customer needs, product performance, and potential areas for improvement  Familiarity with navigating Linux/Ubuntu systems is a plus  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Must have first-rate attention to detail and be meticulous in all tasks.  Requirements You LOVE Robots!  You love to tinker and see how things work- you have a curious mind!   Strong Customer Service skills  Proactive and self-motivated with the ability to work independently and adapt to changing situations.  Familiarity with mechanical or electrical systems gained through work experience or educational background.  Software experience also a plus.  Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.  Excellent communication skills to effectively interact with customers and internal teams  Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously.  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Document all fixes to robots and maintain spare parts inventory  Ability to troubleshoot and work independently and as part of a team  Good driving record and reliable transportation to and from job locations  Must be able to work on your feet most of the day and lift at least 50 lbs.  Willingness to travel to client sites as needed (~10% travel)    Nice to have:  PLC programming/controls engineering and programming of automated systems  Linux skills  Prior experience with Warehouse Management System (WMS) software is a valuable asset.  Experience maintaining lithium batteries  Knowledge of basic networking  Familiarity with databases and proficiency in writing mySQL queries   Benefits We value our team members and offer meaningful benefits: Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront A collaborative culture where innovation thrives and your work has a real impact The excitement of contributing to transformative technology in a fast-growing industry Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.  Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. We unfortunately cannot offer visa sponsorship for this position. Location: Wellford, SC (On-site, local candidates only)  Shift: Day (M-F) Salary Range: $60,000-$75,000 Travel: Approximately 10%