Vendor Manager

This is a position within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-fresno/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000–152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

Position: BCBA (AZ LBA) – Full-Time, In-Person (Mesa Clinic, AZ) Branch Out and Grow with Treetop ABA – Mesa Clinic, AZ! We’re offering a generous sign-on bonus and performance-based monthly incentives. Don’t miss your chance to plant your roots and grow your career with us at Treetop ABA! Make a Real Impact At Treetop ABA, we provide personalized, evidence-based ABA therapy that makes a lasting difference in the lives of children and families. You’ll partner with families to deliver meaningful, individualized treatment in a clinic setting. We’re looking for a passionate, dedicated BCBA with an AZ LBA to join our dynamic Mesa team in a fully in-person role, Monday–Friday. What You'll Do: Develop and oversee individualized ABA treatment plans Conduct assessments and track client progress Supervise and mentor Behavior Technicians Collaborate closely with families for consistent, effective care Maintain thorough documentation of client progress Stay current with ABA research and best practices Requirements What You'll Bring: Active BCBA and Arizona LBA certification (required) Experience in developing and implementing ABA programs Strong problem-solving, analytical, and communication skills Passion for working with children and making a difference Ability to collaborate with families in a clinic-based, in-person setting Benefits Why You'll Love Working with Us: Industry-leading Base Salary: $95K–$110K Generous Sign-On Bonus: Paid in full over your first 6 months Performance-Based Monthly Bonuses: Potentially adding $50K annually on top of your salary Paid Time Off (PTO): Including vacation and holidays—because you deserve to recharge Fully In-Person Role: Monday–Friday at our Mesa Clinic, AZ Annual CEU Stipend: $1,000 to support your professional growth 401(k) with Company Match: Helping you build your financial future Employee Referral Bonuses: Rewarded for helping us grow our amazing team Growth & Leadership Opportunities: Clear pathways to leadership roles Manageable Caseloads: Focus on high-quality care without burnout Ready to Bloom in Your Career? Applying is quick and easy—it takes just three minutes! Treetop ABA is an Equal Opportunity Employer and encourages applicants from all backgrounds to apply and help us foster a diverse, inclusive workplace.

We are seeking a Cross-Functional Executive with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will work across departments, supporting strategic initiatives, operations, and project execution. Key Responsibilities: Provide operational and administrative support to multiple teams. Assist in executing cross-departmental projects. Ensure alignment and communication between functions. Track project deliverables and report progress to leadership. Requirements 2–4 years of experience in operations, project coordination, or business support. Strong adaptability and ability to work across functions. Excellent communication and organizational skills. Interest in SaaS/FinTech/RegTech environments.

We are seeking a Sales Operations Associate with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support sales operations processes, ensuring efficiency and accuracy in CRM management, reporting, and sales support. Key Responsibilities: Maintain CRM data accuracy and hygiene. Support pipeline tracking, reporting, and forecasting. Assist with sales process improvements and automation. Provide operational support to the Sales team. Requirements 2–4 years of sales operations or CRM experience. Familiarity with Salesforce or similar systems. Strong analytical and organizational skills. Interest in SaaS/FinTech/RegTech industries. Provide operational support to the Sales team.

We are seeking a Legal & Compliance Coordinator with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support compliance and legal teams in managing documentation, contracts, and regulatory requirements. Key Responsibilities: Assist with contract management and legal documentation. Support compliance audits and reporting. Track regulatory updates and ensure documentation accuracy. Coordinate with internal teams on legal and compliance requirements. Requirements 2–4 years of experience in legal, compliance, or administrative roles. Knowledge of AML/KYC/IDV regulations is a plus. Strong organizational and detail-orientation skills. Excellent communication and coordination abilities.

We are seeking junior Marketing Executives with a passion for RegTech and IDV to join our growing team at Programmers Force. In this role, you will support regional and global marketing initiatives, gaining hands-on experience in campaign execution and content creation. Key Responsibilities: Assist in campaign planning and execution. Support event coordination, webinars, and content distribution. Manage social media and digital channels. Conduct basic market research and competitor analysis. Requirements 0–2 years of experience in marketing (internships/fresh graduates welcome). Strong communication and organizational skills. Interest in SaaS/FinTech/RegTech industries. Willingness to learn and adapt quickly in a fast-paced environment.