Program Manager

About TransWest: At TransWest, we design, implement, and manage world-class transportation systems for some of the most recognizable organizations globally. With a relentless focus on reliability, safety, and exceptional client service, we are redefining the way people commute while supporting our clients’ sustainability and operational goals  As a Program Planner at TransWest, you'll operate as a mission control strategist—turning complex data, urban landscapes, and client needs into optimized and elegant commuter solutions.  You’ll lead from the middle: connecting the dots between planning and field delivery, helping our most important partners succeed in delivering safe, high-performance mobility options. Compensation:   $90,000 - $130,000 / year   Annual Discretionary Bonus Program    Benefits:  Medical, Dental, Vision & Life Insurance  401k with matching  Annual pay raises  Holiday pay  Paid Time Off  Responsibilities:  Strategic Oversight & Planning Design and continuously improve safe, compliant, and reliable transportation programs that align with contract SLAs, and client and company goals.  Conduct site investigations and planning analyses to inform customized commute solutions.  Coordinate with CBRE, city planners, and regulatory agencies to anticipate and resolve service disruptions related to events, closures or ordinances.   Data, Tools & Technology Deploy and maintain Transportation Management Software including rider apps, telemetry systems, and reservation platforms.  Standardize dashboards and reporting tools to monitor service effectiveness and optimize decision-making.  Analyze data from GPS, surveys, OTP metrics, reservations, ridership, and satisfaction to uncover trends and opportunities.  Monitor live alerts from TripShot and other systems to identify root causes and recommend preventative improvements  Operational Collaboration  Partner with Operations to design clear, accurate route directions, schedules, and run sheets.  Communicate real-time issues and emerging trends with Dispatch to enable rapid service corrections.  Contribute to training, playbook development, and operational excellence across teams.  Client and Rider Engagement Participation in the creation and presentation of QBRs to Client and stakeholders.  Support Program Management in developing rider outreach strategies and commute incentive programs.  Engage in weekly meetings with Client and CBRE, discussion program improvements and presenting data.  Collaborate on digital media, surveys, and event presence to increase visibility and satisfaction.  Safety & Culture  Champion TransWest’s safety and compliance initiatives across all planning activities.  Embrace our entrepreneurial, collaborative, and client-obsessed culture in everything you do.  Be a great teammate—curious, adaptable, and always raising the bar.  Other duties as needed by our team.  Requirements:  2+ years of experience in Transportation Design, Operations or related work.  Experience in Program, Project and/or Operational roles is a plus.  Strong organizational, interpersonal and problem-solving skills.  Proven ability to identify trends, develop strategies and implement solutions to drive results.  Strong at analyzing and drawing conclusions from data.  Excellent aptitude for written and verbal communication.  Entrepreneurial, self-starter attitude.  Strong independent worker and team player.  Experience creating PowerPoint presentations is required.  Must be proficient with Excel, PowerPoint, Word, Outlook.  Must have a valid driver’s license and transportation options.    TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.  Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.