Facilities Maintenance Technician - Planters Inn

$500 Sign-on Bonus Payable after 90 days as FT. About Planters Inn and Peninsula Grill When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel famously presides over the corner of Market & Meeting Street — the very heart of Historic Charleston, South Carolina. Planters Inn is South Carolina’s only Relais & Châteaux Hotel. Our historic hotel in Charleston is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy. In Charleston, S.C., the crown jewel of the dining scene is Peninsula Grill, the beguiling Four-Diamond and Four-Star restaurant hidden amidst a lush moonlit garden in the very heart of the Historic District. Loved by locals and guests from around the world, Peninsula Grill offers a genuinely resplendent dining experience that pulls out all the stops—a spectacular setting, fresh and delicious cuisine, fantastic service that seamlessly anticipates a guest’s wants and needs, an award-winning wine list, a famous signature dessert, and one more ingredient… a bit of enchantment. Description As an Facilities Maintenance Tech, you are responsible for managing and participating in all aspects of the front desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Planters Inn service culture. You will manage and work with the guest services and housekeeping teams. You must ensure you maximize the safety of guests and guest experience by achieving all Planters Inn service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives. Follow safety and emergency guidelines, policies and procedures. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Complete general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems as assigned. Adhere to daily work schedules for each engineer to insure adequate coverage. Perform assigned work based on the priorities of the facility according to ability. Complete train in all areas of each facility and on basic problem solving as assigned. Attend daily, weekly and/or monthly shift meetings with crew to communicate work schedules and hotel issues as necessary. Complete cross training as assigned. Ensure compliance with all applicable policies and procedures. Complete preventative maintenance on all equipment as assigned. Communicate effectively with team members and supervisors as well as with each department the status of repairs for their area. Make safety your number one priority for employees, guest and vendors. Attend departmental safety meetings at least once per month and after a major safety incident. Support the Safety Committee through participation and follow up on reported safety issues. Assist in maintaining an inventory of spare parts. Diagnose and repair problems as needed. Complete tasks for the Perfect Room Program, working in conjunction with Housekeeping. Support the Housekeeping Manager with the Deep Clean Projects. Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested Ensure all Brand and service standards are met and adhered to. Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model Be educated and familiar with local and area recreational, dining, and cultural activities and attractions. Provide recommendations and offer services to book activities for guests to maximize guest experience and revenue Ensure completion of all assigned checklists and shift reports accurately Be aligned with the culture, values, goals and human resource programs of the Planters Inn Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture Ensure all best practices, policies and procedures for concierge team are implemented a followed Maintain a clean, neat and organized workstation and lobby area. Complete miscellaneous tasks as assigned, assist in other departments when needed Be on call as assigned About Us The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. Our Values We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun Requirements Minimum of one-year experience in building maintenance. Experience with diagnosing problems with general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems. Certification and/or working knowledge in one or more of the following: HVAC, refrigeration, pool operator, or electrical. Capable of utilizing all tools and diagnostic procedures. Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members. Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc. Proven track record resolving guest problems and expediting solutions Understand daily hotel operations and systems Must read, write and speak the English language effectively Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts Ability to work independently, with little to no supervision, use time efficiently and multi-task Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Life Insurance (Basic, Voluntary & AD&D) Short Term & Long Term Disability Training & Development Wellness Resources