Audio Visual Technology Specialist I

The Audio Visual Technology Specialist I provides technical support for classroom and event technologies at Middlebury College. This role serves as a first point of contact for faculty, staff, and students seeking assistance with audio/visual (A/V) systems and related classroom technology. The Specialist I is responsible for diagnosing, resolving, or escalating technical issues, ensuring reliable event support, and maintaining a high standard of customer service. This is a full time, benefits-eligible hourly position with a hiring range of $24.47 - $30.59 per hour. Core Responsibilities: Ticket Management (TDX): Create, update, and assign support tickets to team members and student workers; ensure timely response and resolution. Classroom & Event Support: Act as the first responder for A/V issues, including operating systems, projection, audio, and software configurations. Troubleshoot and resolve most issues independently, escalating unresolved cases with thorough documentation. System Documentation: Maintain accurate and up-to-date technical documentation, including 25Live updates, knowledge base articles, and QR code resources in classrooms and event spaces. Event Support: Deliver reliable and timely A/V services for campus events, ensuring the satisfaction of event sponsors and participants. Equipment Management: Assist with inventory, maintenance, and organization of A/V equipment, including loaner equipment, new installations, and storage areas. Digital Media Platforms: Support and maintain video hosting platforms (Vimeo and Panopto), including closed captioning workflows (Verbit) and account assistance for Zoom and Panopto users. Requirements Associate’s degree or equivalent combination of education and experience; strong customer service background required. Demonstrated working knowledge of audio/visual equipment, Windows, and macOS platforms, and commonly used applications. Familiarity with the internet and electronic communications software. Preferred: CTS (Certified Technology Specialist – AVIXA), experience with Extron control systems. Two years of progressively responsible customer service experience, preferably in multimedia or information services support. Ability to work across diverse environments, including classroom support, event support, and online conferencing (e.g., Zoom). Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical users. Proven ability to collaborate in a team-oriented environment, respond to rapidly changing demands, and perform under pressure. Physical Demands and Working Conditions: Ability to lift and carry A/V equipment weighing up to 60 lbs., including transport across multiple floors. Flexibility to work evenings, weekends, or overtime in support of campus events. Ability to uncrate, assemble, and set up a variety of A/V equipment as needed Other: An offer for this position is contingent upon successful completion of a criminal background check and references. Benefits As an employee of Middlebury College in Vermont or the Middlebury Institute in California, you will enjoy being part of a vibrant supportive community. Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including: MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges. Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center. Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees. A full listing of our benefit offerings can be found on our website or click to see some of the other fun perks of working at Middlebury, whether in Middlebury, VT or Monterey, CA! Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.