Brand Ambassador

About Us We are hiring on behalf of one of our clients, a fast-growing RegTech SaaS company serving enterprise customers across banking, fintech, gaming, and compliance industries worldwide. Their solutions address mission-critical regulatory and compliance challenges, and providing an exceptional customer experience is at the heart of their growth strategy. Role Overview The Customer Success Executive will be the primary point of contact for clients post-onboarding, ensuring they achieve maximum value from the SaaS platform. You will build strong relationships with customers, proactively manage accounts, address challenges, and identify opportunities for growth and retention. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset in a fast-paced SaaS environment. Key Responsibilities Act as a trusted advisor and main point of contact for assigned customer accounts. Ensure successful onboarding and adoption of the SaaS platform by enterprise clients. Proactively monitor customer health, usage trends, and satisfaction levels to prevent churn. Collaborate with product and technical support teams to resolve client issues quickly. Conduct regular business reviews with customers, sharing insights and best practices. Identify upsell and cross-sell opportunities in collaboration with the sales team. Maintain accurate records of customer interactions, feedback, and account status in CRM tools. Advocate for the customer internally, providing feedback to product and engineering teams. Contribute to the creation of customer resources such as FAQs, tutorials, and knowledge base articles. Requirements Bachelor’s degree in Business, Marketing, IT, or a related field. 1–3 years of experience in customer success, account management, or client-facing roles (preferably in SaaS or tech industry). Strong understanding of B2B SaaS business models and customer lifecycles. Excellent communication, interpersonal, and presentation skills. Problem-solving mindset with the ability to handle escalations effectively. Experience using CRM or customer success tools (HubSpot, etc.). Preferred Skills Exposure to RegTech, fintech, or compliance-focused solutions. Familiarity with SaaS metrics like churn, NRR, adoption rate, and customer health score. Ability to work cross-functionally with sales, support, and product teams. Strong organizational skills with the ability to manage multiple accounts simultaneously.

**Sr. Architect – Data & Digital Transformation** Location: US (Location Agnostic); Pittsburg or Cleveland would be ideal Leadership Band/ Level: Sr. Director Work mode: Remote; travel to Pittsburg, Cleveland, Dallas **About the Role** As a Senior Architect specializing in data and digital transformation, you will lead the architectural vision and execution for complex, large-scale initiatives that leverage cutting-edge cloud technologies and data-driven ecosystems. You will partner closely with executive leadership, engineering teams, and delivery partners to design robust, scalable, and secure hybrid architecture spanning On-Premises, AWS, Azure, and other cloud environments. This role requires a strategic thinker with hands-on expertise and the ability to drive change across business and technical stakeholders. **Key Responsibilities** ➢Own and drive the enterprise-wide architecture strategy for digital transformation initiatives, leveraging microservices, AI-driven solutions, real-time integrations, and heterogeneous data sources/formats. ➢Conceptualize, design, and deliver scalable, resilient, and secure platform solutions supporting evolving business needs. ➢Architect and implement system integration solutions, integrating Salesforce, ServiceNow, custom applications, customer-facing channels, data lakes, and cloud data warehouses (e.g., Redshift, Snowflake, BigQuery). ➢Define standards, best practices, and reference architectures for APIs, event-driven integration, and data interoperability across the enterprise ➢Lead end-to-end solution architecture across hybrid environments, ensuring seamless integration between applications, data infrastructure, and cloud services on AWS, Azure, and GCP platforms. ➢Collaborate with CTOs, VPs of Data & AI, and senior technical leaders to translate business objectives into innovative data architectures and governance frameworks. ➢Guide modernization initiatives, transitioning legacy systems to modular, federated architectures incorporating micro front-ends and microservices. ➢Drive the design and optimization of real-time streaming data pipelines using Kafka, Spark Streaming, Flink, or equivalent technologies, ensuring high throughput and low latency. ➢Define best practices for data modeling, quality, governance, and security across relational and NoSQL databases, ensuring compliance and operational excellence. ➢Evaluate and propose emerging data technologies and cloud services, championing continuous improvement and architectural innovation. ➢Facilitate workshops and presentations to align stakeholders on architecture vision, technical roadmaps, and transformation priorities. ➢Mentor and lead cross-functional teams, fostering agile delivery and DevOps practices including CI/CD and infrastructure-as-code. **Qualifications** •Bachelor's or master's degree in computer science, Information Technology, or related discipline. •15+ years of progressive experience in enterprise architecture with deep expertise in data architecture and digital transformation. •Proven expertise with cloud platforms AWS, Azure, and GCP, including services for data warehousing, lake houses, and streaming analytics. •Strong hands-on experience with microservices, hybrid cloud solutions, and front-end federated architectures. •Deep knowledge of real-time data processing frameworks (Kafka, Spark Streaming, Flink) and unstructured data management using NoSQL stores (MongoDB, Cassandra). •Proficient in SQL, Python, Scala, and experience with vector databases (e.g., Pinecone, Weaviate) for AI-powered use cases. •Extensive background in data governance, compliance, identity management, and security best practices. •Demonstrated ability to influence senior stakeholders and present complex technical concepts clearly across diverse audiences. •Agile methodology experience, with strong leadership skills to manage cross-disciplinary teams and foster innovation. **Preferred Skills & Attributes** •Certifications in cloud platforms such as AWS Certified Data Analytics – Specialty, Azure Data Engineer Associate, or GCP Professional Data Engineer. •Experience with implementing Lakhouse architecture on-Prem and cloud. •Experience with infrastructure-as-code tools like Terraform or CloudFormation. •Experience with policy-as-code in Data and application environments. •Data Modelling, Polyglot persistence, virtualization, Data governance. •Knowledge of machine learning pipelines and deployment on cloud environments. •Strong strategic mindset with proven success in driving enterprise-wide architectural transformations. •Excellent communication, stakeholder management, and mentoring abilities, thriving in fast-paced, ambiguous settings. **Soft Skills & Leadership Traits** o Strategic Communicator – simplifies complex architecture and aligns stakeholders. o Executive Presence – trusted advisor to leadership with influencing capabilities & ability to stand the ground. o Collaborative Leader – mentors and leads cross-functional teams effectively. o Innovative Thinker – explores emerging technologies and fosters innovation. o Results-Oriented – accountable, deadline-focused, and outcome-driven. o Customer-Centric – balances user experience with business impact. o Adaptable & Resilient – thrives in ambiguity and fast-paced settings.

Location: New York, NY (Hybrid: Tue–Thu in office) Industry: AI / SaaS / Enterprise Tech OTE: $250K–$350K+ (uncapped) Base: $125K–$175K About the Company We’re a fast-growing NYC startup building the next generation of AI agents for customer engagement. Our platform helps enterprises reimagine how they connect with customers, across voice, SMS, chat, and more—by combining real-time data with cutting-edge generative AI. Backed by top-tier investors with over $80M raised, we’ve already powered millions of customer conversations and are scaling quickly. We operate with a zero-to-one culture: fast, experimental, and customer-obsessed, where ambitious people thrive. The Opportunity We’re hiring an Enterprise Account Executive to help define and scale our enterprise sales motion. This isn’t a plug-and-play AE role—you’ll be working directly with senior decision-makers, owning complex, high-value deals, and shaping how we go to market. With both inbound support and self-sourced opportunities, success here requires creativity, persistence, and a true hunter mentality. This is a rare chance to join a startup at an inflection point—where the playbook is still being written, and the right person can have an outsized impact on both revenue and culture. What You’ll Do Run the full enterprise sales cycle from prospecting to close Partner with executives and C-levels to position our platform in their organizations Generate new opportunities through a mix of inbound, outbound, and strategic outreach Work closely with leadership on GTM strategy and category positioning Build trusted relationships and close transformative, high-value deals Requirements Strong track record running complex B2B SaaS sales cycles (enterprise preferred) Confidence selling into executive-level decision makers Demonstrated ability to build pipeline and exceed quota Curiosity and passion for AI and emerging technologies Thrives in a startup environment where speed, adaptability, and ownership matter

Are you eager to launch a rewarding career in the insurance industry but don't know where to start? Our Apprentice/Mentorship Agent position offers a unique opportunity to gain comprehensive, hands-on training and become a licensed insurance professional. This program is designed for ambitious individuals who are ready to immerse themselves in the world of insurance, learning from experienced mentors every step of the way. You will begin by mastering the fundamental concepts of insurance, navigating our cutting-edge systems, and understanding the nuances of quoting and binding policies. As you progress, you'll gain a deep understanding of the business operations, client relationship management, and the strategies for building a successful agency. This role provides a clear pathway to becoming a confident, knowledgeable, and insurance agent, with the full support and guidance needed to thrive. If you're a highly motivated learner with a passion for helping people protect what matters most, we invite you to join our team and embark on an exciting journey in the dynamic insurance sector. Requirements Strong Desire to Learn: A genuine eagerness and commitment to learn the complexities of the insurance industry, including products, systems, and sales processes. This is paramount for success in a mentorship program. Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing, with mentors, team members, and eventually clients. This includes active listening and the ability to explain complex information simply. Strong Interpersonal Skills: A natural ability to build rapport and establish trust with individuals. This is crucial for developing relationships with clients and working effectively within a team. Self-Motivation and Discipline: The drive to take initiative, manage your time effectively, and stay organized to meet learning objectives and future sales goals. Problem-Solving Aptitude: The capacity to analyze information, identify client needs, and develop appropriate solutions. Basic Computer Proficiency: Familiarity with common computer programs (e.g., Microsoft Office Suite) and the ability to quickly learn new software and CRM systems. High School Diploma or GED Equivalent: A foundational educational requirement. Reliability and Professionalism: A commitment to punctuality, consistent effort, and maintaining a professional demeanor Benefits Life Insurance (Basic, Voluntary & AD&D) Training & Development Work From Home

About Us: Medical Guardian and MobileHelp, a Medical Guardian brand, are leading consumer healthcare service brands, providing connected health and safety solutions for aging-in-place. With high-performing inside sales teams across two brands, we are scaling our ability to acquire, serve, and retain members through innovative technology, a strong performance culture, and a relentless focus on the customer. We are seeking a Sr. Director of Sales Operations to partner with our Chief Sales Officer in building the next generation of our sales engine. This leader will own sales technology, process design, analytics, reporting, enablement, and compensation administration. The role is critical to ensuring that our 100+ sales reps and managers are enabled, supported, and equipped to achieve their goals. --- Role Overview: The Sr. Director of Sales Operations will be responsible for designing, implementing, and managing the infrastructure that powers sales performance. This includes oversight of CRM systems, reporting dashboards, workflow processes, and training and enablement programs. This role requires both a strategic mindset and hands-on execution, ensuring sales leadership and frontline managers have the insights, tools, and support to maximize productivity and deliver predictable results. --- Key Responsibilities: Sales Technology & Systems Management: Serve as the business owner for the sales technology stack, including CRM (Salesforce or equivalent), dialers, call analytics/QA platforms, workforce management tools, and reporting dashboards. Evaluate, recommend, and implement new tools such as AI-powered coaching, call scoring, or automation platforms to increase rep productivity and improve conversion rates. Ensure system adoption across all sales teams through training, support, and process reinforcement. Partner with IT and vendors to manage integrations, data flows, and troubleshooting. Sales Process Design & Optimization: Map and document all inside sales workflows from lead intake through member onboarding. Identify bottlenecks and inefficiencies, and lead process improvement initiatives. Standardize lead distribution, call flows, objection handling, and escalation paths. Design and maintain sales playbooks that outline best practices for reps and managers. Partner with Marketing, Retention, and Member Services to align lead management and ensure a seamless customer journey. Reporting, Analytics & Forecasting: Develop and maintain executive dashboards that provide visibility into KPIs such as cost per sale (CPS), lead-to-close conversion, rep productivity, and revenue performance. Deliver weekly and monthly reporting packages for the Chief Sales Officer, Finance, and senior leadership. Support the Sales team with team-level insights to drive accountability and coaching. Own forecasting processes to ensure accurate projections of sales performance. Conduct deep-dive analyses on lead sources, call outcomes, and win/loss patterns, and translate findings into actionable recommendations. Training, Coaching & Sales Enablement: Design and oversee onboarding programs for new reps, including system training, product knowledge, call flow certification, and shadowing programs. Partner with the CSO to identify skill gaps among reps and managers, and develop targeted training programs to close those gaps. Create ongoing learning content such as playbooks, best practice guides, and call scoring rubrics. Implement QA processes and monitor call recordings to ensure consistent execution and identify coaching opportunities. Introduce role-specific training for Sales Managers to elevate their ability to coach and develop their teams. Strategic Projects & Cross-Functional Alignment: Lead cross-functional projects that impact sales, such as new product launches, pricing adjustments, or new channel development (e.g., healthcare partnerships). Serve as a liaison between Sales, Marketing, Operations, and Finance to ensure alignment on goals, performance tracking, and execution. Partner with Marketing to evaluate lead quality and optimize lead routing and nurturing strategies. Provide data-driven support for executive decision-making on investments in new markets or sales models. Team Leadership & Administration: Ensure reporting, comp tracking, and administrative tasks are completed efficiently. Build and mentor a small but high-impact operations team as the function grows. Foster a culture of continuous improvement and accountability. Ensure clear communication and collaboration to balance people management with operational excellence. --- Qualifications: 7+ years of experience in Sales Operations, Revenue Operations, or Sales Enablement, with leadership responsibility in high-volume inside sales environments. Strong knowledge of CRM systems (Salesforce preferred) and related sales technology tools. Proven ability to design and optimize sales processes that scale. Deep analytical skills; able to interpret complex data and present actionable insights. Experience managing sales compensation plans and incentive programs. Excellent collaboration and communication skills, with the ability to influence senior leaders and partner cross-functionally. Demonstrated success in building onboarding and training programs that improve rep performance. Hands-on leadership style; comfortable managing both strategic initiatives and tactical execution. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.  --- Why Join Us Opportunity to shape and scale the sales infrastructure behind two nationally recognized healthcare brands. High-visibility role reporting directly to the Chief Sales Officer. Mission-driven culture focused on improving lives and empowering older adults to live independently. Collaborative, entrepreneurial environment where great ideas are valued and implemented quickly. Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match