Customer Care Specialist

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Spanish Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience You are a bilingual Spanish, Korean, or Russian speaker. The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are currently hiring General Helper to join our team. Full or Part-Time – Start Earning This Week! APPLY & START WORKING Entry-Level Opportunity: No experience required; we provide all necessary training. Flexible Hours: Choose full-time or part-time shifts that fit your schedule. Light Labor Duties: Help with basic tasks in a fast-paced team setting. Weekly Pay: Earn $2,800 per week, paid out every week without delay. Quick Start: Fast on-boarding process to get you working right away. This role is perfect for individuals who are dependable, detail-oriented, and ready to work. You’ll assist with general labor and support tasks in a clean, organized environment. Whether you're looking for full-time work or just extra income, this opportunity offers a steady paycheck, a flexible schedule, and the chance to join a reliable and supportive team. APPLY NOW & GET STARTED Apply today and start building consistent income with us.

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Korean Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Availability: Immediate Job Type: Full-time, Schedule: 8-hour shift, Monday – Friday - 7:00 am - 3:30 pm Pay: $18.00 - $21.00 per hour, depending on experience PLUS commissions Office: Summerville, SC Lake Maintenance - Field Technician sought to join The Lake Doctors, Inc. We are currently seeking technicians that enjoy working independently outside, can communicate well with customers, have good math skills and take pride in their work. The qualified full-time Aquatic Field Technician will treat and maintain lakes, ponds, and other bodies of water for a variety of customers in the Charleston area. Duties/Responsibilities: Control of aquatic vegetation and algae at established Lake Doctors accounts. Other duties include water testing, stocking fish and other pond and lake services. Maintain communication with customers such as Homeowners Associations, Management Companies and Property Owners. Present a positive and professional image in the community to help grow The Lake Doctors, Inc. business. Maintain customer records within customer service software system. Requirements Ability to read and interpret herbicide labels, operating procedures, and safety rules. Possess good time management, organizational and communication skills. Highly motivated individual that works well on their own. Strong Team Player. Comfortable speaking with the customers to discuss their lake and pond needs. Education and Experience: Experience in lawn service or pest control (helpful). Mechanical and/or electrical knowledge (helpful). High school or equivalent (required). Some college helpful but not essential. Physical Requirements: Physical strength and agility to safely and sufficiently operate equipment in outdoor environments, on or near water, in an environment that may include heavy vegetation, uneven terrain, various species of wildlife and varying weather conditions. Ability to work outdoors and use equipment such as boats, all-terrain vehicles, trucks and other assigned equipment or vehicles. Must be able to lift and move items up to 50 lbs. Must be able to wear all personal protection equipment needed in various weather conditions. Restrictions: A valid, clean driver’s license for the operations of various motor vehicles and equipment. Our insurance company must accept you as an insured prior to employment. Full Time only. Must have reliable transportation to and from work. We perform background checks, motor vehicle record checks and drug screening. Work Location: One location Work Remotely: No Benefits Excellent 90-day training program with assistance in preparing for required State test for certification in Aquatics. Competitive Compensation. Company Cell Phone. Paid Personal Time Off and holidays. Health and wellness benefits to include medical, prescription, dental and vision plans, short term disability, supplemental life insurance and flexible spending accounts. 401(k) with company match. Employee Referral programs to help generate leads.

Go! Cleaning Services supplies the Tri-valley and East Bay area from Pleasanton, Livermore, and up to Walnut Creek for residential and commercial cleanings. We are professional and agile. Do you have house cleaning experience? We are seeking a skilled and reliable subcontractor to partner with our team. Get a flexible work schedule by being an independent house cleaner with Go! Cleaning Services. If you already have your own clients, that's fine. We help you get more clients. Earn more money by working with Go! Cleaning Services! We send you all the work you can handle. PLUS 100% of tips + Performance Bonuses + Referral Bonuses + Anniversary Bonuses Our work environment includes: - Competitive Pay ($25-$35 depending on scope of job) - Growth opportunities with repeat clients and higher pay potential - Safe work environment - Flexible working hours ( you choose your own time/hours/number of cleans) - Regular social events - Relaxed atmosphere Requirements: - Prior cleaning experience (residential, commercial, and/or post-construction preferred) -Strong attention to detail and reliability -Ability to work independently and manage time efficiently -Own reliable transportation. -Must have or be willing to obtain liability insurance (Go Cleaning Services can help guide you) -Must be legally eligible to work in the U.S -Must live within a 10-15 mile radius of work area Responsiblities: -Perform residential, commercial, and/or move-in/move-out cleaning, Vacation Rentals, & Post Construction. -Follow detailed cleaning checklists and client-specific requests. -Maintain professionalism and respectful communication with clients. -Ensure high-quality standards in all work performed. -Safely handle cleaning products and equipment. -Report job completion or issues to Go! Cleanings team. Learn more and APPLY HERE: https://forms.gle/ScMuvVHmxNKst6no9 Our team will contact you within a few business days. Go Cleaning Services was locally built, is run locally and services locally. Compared to other competitors, we offer well above minimum wage. We want our cleaners to be properly and fairly compensated for the effort you put into your cleans.