Computer Service Technician (San Diego)

Outstanding manufacturing company committed to providing rugged computing solutions seeks Field Service Technician. This person reports to the Customer Service Technician and performs customer support activities involving the installation, modification, and repair of complex equipment and systems. Will also provide pre-post-sales support and represent the company in a customer support role and is responsible for customer satisfaction with equipment and servicing. ESSENTIAL DUTIES AND RESPONSIBILITIES: -Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order. -Resolves customer concerns. -May work with other departments to resolve complex problems. -Tracks support calls and on-site installations utilizing salesforce.com and QAD. -Isolates equipment start-up malfunctions and takes corrective action. -Trains customer personnel in equipment operation and maintenance responsibility. -Makes technical presentations and has expert knowledge of company products. -Assists in the evaluation and testing of new products. -If hired, may travels to customer sites local and overnight, with up to 75% travel time. PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include color vision, depth perception and ability to adjust focus. EDUCATION and/or EXPERIENCE: -Technical degree; or five+ years related experience and/or training; or equivalent combination of education and experience. -A+ Certification is a plus *To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Spreadsheet software, and Word Processing software. REQUIREMENTS: -Customer Focus - Responds promptly to customer needs; Resolves customer problems; Manages difficult or emotional customer situations; Solicits customer feedback to improve service. Responds to requests for service and assistance. -Teamwork/Respect - Balances team and individual responsibilities; Works effectively with employees in other departments as well as own; Gives and welcomes feedback; Contributes to building a positive team spirit; Shows respect and sensitivity to others. -Profitability – Understands personal role in company profitability; Contributes to overall company profitability; Recognizes opportunities to improve profitability; Realizes the value of company success. -Diligence/Initiative - Works diligently to achieve goals; Accepts new tasks with enthusiasm; Meets challenges with resourcefulness; Develops new ideas; Recommends better ways; Recognizes and suggests new areas for further development. -Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. -Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. -Technical Skills – Possesses expert knowledge of Company products; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. -Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives. -Oral Communication – Presents technical product information in a clear, logical, and comprehensive manner; Listens and gets clarification; Responds well to questions. -Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. -Self-Starter – Tackles tasks and projects without being prompted; Sets goals and goes on to achieve them. -Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. -Adaptability – Handles obstacles well; Adapts to changes in the work environment; Views challenges as opportunities; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. -Dependability - Keeps time commitments; Arrives at customer sites as scheduled; Displays willingness to work long hours to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.